Client Success Manager, Social

Bazaarvoice

Client Success Manager responsible for driving adoption and satisfaction for Bazaarvoice tools. Advising clients on strategies to maximize their use of software in social commerce.

Posted 6/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, including our social commerce, social media management, and syndication tools to support, social and on-site experiences, content generation, etc.
Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, Gong)
Discover and influence client’s internal success metrics, ensuring they know how to achieve and measure those results, especially as it relates to sourcing, amplifying, and displaying social and video content
Help key stakeholders understand the value they are receiving from Bazaarvoice
Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
Promote new feature adoption to enhance client satisfaction and program performance
Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions
Observe and track trends across portfolio to develop best practices
Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (Instagram, TikTok, YouTube, etc.)

Requirements

What you’ll need

Positive, self-starter attitude with a knack for creative problem solving
Customer-centric: you keep the best interest of clients in everything you do
Social media obsessed
Fluent in English. Strong communication skills (oral and written)
Skillful in time management, organization, and prioritization
Sufficient in meeting deadlines and expectations with minimal supervision
Fire in the belly – we hire people who bring passion to their work and their team
Bachelor’s Degree and 1-2 years of experience in account management, client success, sales, marketing and/or social media preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Bazaarvoice Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2005 🛍️ eCommerce 🤝 B2B 💰 $6.7M Post-IPO Equity on 2012-11 eCommerce
Marketing
B2B Bazaarvoice is a leading user-generated content (UGC) platform that connects brands and retailers with the voices of their customers. By leveraging UGC across the consumer journey, Bazaarvoice enhances the shopping experience and boosts sales through genuine customer reviews, social media content, and targeted marketing. The company offers a range of solutions including product sampling, social commerce, ratings and reviews, and retail syndication, aimed at improving customer satisfaction and loyalty. Through its HarmonyAI engine and Bazaarvoice Vibe, the company optimizes content supply chains and enables brands to harness the power of creator marketing. Trusted by over 13,000 brands worldwide, Bazaarvoice helps businesses scale globally, improve product detail pages, and drive conversion rates through actionable insights and competitive benchmarking. Client Success Manager, Social 🔥 3 minutes ago 🇺🇸 United States – Remote 💵 $85k - $90k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, including our social commerce, social media management, and syndication tools to support, social and on-site experiences, content generation, etc.
Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, Gong)
Discover and influence client’s internal success metrics, ensuring they know how to achieve and measure those results, especially as it relates to sourcing, amplifying, and displaying social and video content
Help key stakeholders understand the value they are receiving from Bazaarvoice
Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
Promote new feature adoption to enhance client satisfaction and program performance
Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions
Observe and track trends across portfolio to develop best practices
Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (Instagram, TikTok, YouTube, etc.) 🎯 Requirements
Positive, self-starter attitude with a knack for creative problem solving
Customer-centric: you keep the best interest of clients in everything you do
Social media obsessed
Fluent in English. Strong communication skills (oral and written)
Skillful in time management, organization, and prioritization
Sufficient in meeting deadlines and expectations with minimal supervision
Fire in the belly – we hire people who bring passion to their work and their team
Bachelor’s Degree and 1-2 years of experience in account management, client success, sales, marketing and/or social media preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager – Portfolio Accounts 🔥 17 minutes ago Asana 1001 - 5000 ☁️ SaaS ⚡ Productivity 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager at Asana partnering with customers to leverage AI tools. Focusing on customer satisfaction and adoption strategies while guiding them in the use of Asana's features. 🇺🇸 United States – Remote 💵 $116.8k - $132.8k / year 💰 $200M Debt Financing on 2020-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Recomendação Automática 🔥 25 minutes ago Société marocaine 1 - 10 ☁️ SaaS 🤖 Artificial Intelligence 🏢 Enterprise Website LinkedIn All Job Openings Senior Software Developer at Niduu, an innovative EdTech company focused on transforming corporate training experiences. Involves development of REST APIs and system architecture improvements. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Growth Customer Success Manager 🔥 2 hours ago Yoodli AI Roleplays 11 - 50 🤖 Artificial Intelligence ☁️ SaaS 📚 Education Website LinkedIn All Job Openings Growth Customer Success Manager ensuring seamless customer experiences and driving enterprise growth at Yoodli AI Roleplays. Collaborating closely with sales and product teams for customer success. 🇺🇸 United States – Remote 💵 $125k - $150k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🔥 3 hours ago Instructure 1001 - 5000 📚 Education ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager managing higher education clients for Instructure. Focusing on customer experience and supporting the implementation of the Instructure Learning Platform. 🇺🇸 United States – Remote 💵 $80k - $85k / year 💰 Private Equity Round - Instructure on 2024-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Specialist 🔥 4 hours ago Aegis Ventures 11 - 50 Website LinkedIn All Job Openings Customer Success Specialist supporting health systems and IT teams both remotely and on-site. Focus on onboarding, training, and fostering strong customer relationships. 🇺🇸 United States – Remote 💵 $80k - $100k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

client lifecycle managementcontent generationsocial commercesocial media managementfeature adoptionrisk mitigationbest practices developmentcreator marketingportfolio prioritizationtrend observation

Soft Skills

positive attitudecreative problem solvingcustomer-centricstrong communication skillstime managementorganizationprioritizationmeeting deadlinesself-starterpassion

Certifications

Bachelor's Degree