Digital CSM

Bazaarvoice

Client Success Manager for Bazaarvoice focusing on user-generated content programs. Supporting client interactions and driving success in a hybrid role based in Bengaluru.

Posted 6/22/2026full-timeBengaluru • 🇮🇳 IndiaJuniorWebsite

About the role

Key responsibilities & impact

Monitor and resolve client and internal requests pertaining to shared portfolio of non-managed clients with BV product solutions in contract.
Act as a program success expert to educate, guide and support clients in developing a successful foundational social user-generated content program.
Provide best practices for clients to gain the most value from their program with Bazaarvoice.
Step in during sticking points of a client’s lifecycle to aid and advocate for resolution from the right internal resources
Proactive assessment of client health, in conjunction with automated initiatives, to inform outreach, renewal, and escalation strategy across self-service portfolio.
Partake in feedback loop to internal stakeholders (Global CX, Product, Client Success, C&C) to inform business of client pain points and opportunities.
Exemplify client centricity by serving customers above and beyond their expectations.
Prioritize and effectively blend tech-driven, 1:many, and 1:1 client interactions across a diverse group of accounts.
Deliver training/demo content to groups of customers.

Requirements

What you’ll need

1+ year of experience in a client-facing role
Confident and solid written and verbal communication in English
College education – Bachelor degree or equivalent
Knowledge of and experience with social media platforms, including Instagram and TikTok
Skillful in time management, organizational systems, and prioritization
Sufficient in meeting deadlines and expectations with reasonable supervision
High level of comfort with Microsoft and Google suites
Terrific relationship building skills with internal and external stakeholders
Positive, self-starter attitude
Curious mindset and a desire to learn
Customer-centric orientation with a focus on delivering value
Working hours: 3pm – Midnight IST

Benefits

Comp & perks

Commitment to diversity and inclusion
Equal employment opportunities (EEO)
Standard background verification (BGV) as part of selection process

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client-facing experiencesocial media platformstime managementorganizational systemsprioritizationmeeting deadlinesMicrosoft suiteGoogle suite

Soft Skills

written communicationverbal communicationrelationship buildingpositive attitudeself-startercuriositycustomer-centric orientation

Certifications

Bachelor degree