Baylor Genetics

Account Manager

• Conduct detailed market research to identify potential new markets, assess demand, and understand the competitive landscape.
• Analyze industry trends and competitor activities for informed strategic planning, identify opportunities and threats.
• Develop, refine, and implement a comprehensive business development plan that aligns with overall strategic goals of the company.
• Create accurate forecasts and set performance metrics to measure the success of business initiatives.
• Lead the preparation of high-quality proposals, presentations, and supporting documents for potential partnerships or collaborations.
• Build and maintain strong relationships with potential and existing clients, understanding their needs and create solutions to meet them.
• Identify, negotiate, and finalize strategic partnerships to enhance market presence and drive growth.
• Lead negotiations to secure contracts and deals that benefit both client and Baylor Genetics, ensuring favorable terms and conditions.
• Engage with key stakeholders at all levels to facilitate continuity of business operations and anticipate any bottlenecks or obstacles to winning new business.
• Stay up-to-date on industry regulations and legal requirements to ensure all business activities are compliant.
• Prepare and present comprehensive reports on market research, strategic initiatives, and performance metrics to senior management and stakeholders.
• Collaborate with cross-functional teams, including marketing, legal, and operations, to ensure cohesive and effective implementation of business strategies.
• Provide visionary leadership to the dedicated resources and cross-functional Laboratory Collaborations / Channel Partnerships team, setting clear goals and expectations.
• Mentor and develop team members, fostering a culture of high performance and continuous improvement.
• Assist with or own specific projects, ensuring they are completed on time, within budget, and meet quality standards.
• Set and achieve revenue targets for Laboratory Collaborations / Channel Partnerships.
• Work with product development / management / enhancement / execution teams to adapt offerings to meet needs and preferences.
• Develop and implement effective sales strategies to penetrate new markets and drive sales growth.
• Plan and execute market entry strategies, including identifying and working with local distributors, agents, and partners.

VP, Business Development – Lab Collaborations and Channel Partnerships

QA Engineer

• Develop and implement comprehensive QA strategies for knowledge informatics systems, including data management platforms, reporting tools, and analytics solutions.
• Create and execute detailed test plans, test cases, and automated tests for new and existing applications and systems related to knowledge informatics.
• Perform data validation testing to ensure data accuracy, consistency, and integrity across multiple sources and platforms.
• Work closely with data engineers, developers, business analysts, and product owners to identify requirements, ensure alignment on testing objectives, and troubleshoot issues.
• Develop and implement automated testing scripts to ensure consistent testing and improve the efficiency of the QA process.
• Conduct integration testing to ensure that various systems, applications, and data flows work seamlessly together, meeting functional requirements and data accuracy standards.
• Ensure that all systems and data management practices are following industry regulations, such as HIPAA, GDPR, or other relevant standards.
• Identify, track, and manage defects through the lifecycle, including initial identification, reproduction, resolution, and retesting. Communicate issues to relevant stakeholders and assist in troubleshooting.
• Maintain detailed documentation of test plans, test cases, test results, and defect logs. Provide regular status updates to the project team and stakeholders.
• Stay up to date with industry’s best practices, tools, and technologies related to QA and knowledge informatics. Identify opportunities for improving the QA process and increasing test efficiency.

Knowledge Informatics QA Engineer

Content Writer

• Prepare schedules, task delegation, ensuring test turnaround time.
• Draft comprehensive genetic testing reports for whole genome sequencing and other advanced assays.
• Curate and interpret variants and genes, ensuring precision and clarity in clinical context.
• Collaborate with clients and internal teams, respond to inquiries, and provide expert guidance.

Senior Manager, Clinical Genomic Science, Report Writing

Sales

• Day to day leadership of the DG Sales Team.
• Leading, mentoring and developing Regional Account Executives.
• Compliantly drive sales objectives to meet & exceed company forecasts.
• Effectively identify and monitor multiple local market conditions to build and support strong customer relationships while driving product promotion solutions and executing sales strategies.
• Monitor field activities to ensure all are within compliance guidelines.
• Ensure sales pipeline remains full of qualified opportunities.
• Coordinate sales and operations activities to assist Regional Account Executives in winning deals.
• Monitor employee productivity and motivate the team to reach daily goals.
• Supervise team in accordance with company policies and procedures.
• Report to senior management on sales metrics, opportunities and threats.
• Develop your sales team through motivation, coaching and product knowledge education.
• Keeping up with industry knowledge to identify potential new markets and ways to increase market share.

Senior Director, Diagnostic Genomics Sales

Marketing Operations

• Lead end-to-end planning, execution, and delivery of marketing projects across digital, print, events, and integrated omnichannel efforts.
• Define and manage project scope, deliverables, and milestones using phased and stage-gated workflows.
• Create and manage detailed project timelines, ensuring all stakeholders are updated regularly.
• Manage integrated campaigns across paid, earned, and owned channels to meet brand awareness and engagement objectives.
• Oversee SEO audits, enhancements, website content launches, and marketing automation workflows.
• Ensure campaign assets meet brand standards, regulatory requirements, and creative quality benchmarks.
• Serve as a point of expertise for marketing platforms including Canva, Figma, WordPress CMS, and adtech stacks.
• Implement best practices for collaborative asset creation, review, and approval. Create playbooks and toolkits to scale.
• Leverage performance data to refine processes and improve speed to market.
• Over-communicate progress, scope changes, and risks to ensure alignment with internal teams and leadership.
• Coordinate with internal teams, agencies, and vendors to meet project deliverables.
• Produce clear, timely updates and post-project summaries to capture lessons learned and share best practices.

Senior Manager, Marketing Operations

Full-stack Engineer

• Lead the architecture, design, and development of complex software systems and platforms
• Define and champion engineering standards, best practices, and long-term technical roadmaps
• Collaborate with cross-functional teams to translate business needs into scalable, secure, and maintainable solutions
• Conduct deep technical reviews, guide system design discussions, and ensure architectural consistency across teams
• Mentor and coach engineers, fostering a culture of technical excellence and continuous learning
• Drive root-cause analysis and resolution of complex technical issues, ensuring system reliability and data integrity
• Evaluate emerging technologies and guide strategic adoption where appropriate
• Partner with product, laboratory, and bioinformatics teams to optimize workflows and enhance operational efficiency
• Ensure compliance with security, privacy, and regulatory requirements across all software systems
• Contribute to innovation initiatives that advance Baylor Genetics’ digital capabilities and competitive advantage

Principal Software Engineer

• Lead the architecture, design, and development of complex software systems and platforms
• Define and champion engineering standards, best practices, and long-term technical roadmaps
• Collaborate with cross-functional teams to translate business needs into scalable, secure, and maintainable solutions
• Conduct deep technical reviews, guide system design discussions, and ensure architectural consistency across teams
• Mentor and coach engineers, fostering a culture of technical excellence and continuous learning
• Drive root-cause analysis and resolution of complex technical issues, ensuring system reliability and data integrity
• Evaluate emerging technologies and guide strategic adoption where appropriate
• Partner with product, laboratory, and bioinformatics teams to optimize workflows and enhance operational efficiency
• Ensure compliance with security, privacy, and regulatory requirements across all software systems
• Contribute to innovation initiatives that advance Baylor Genetics’ digital capabilities and competitive advantage
• Perform other duties as assigned to support team and organizational objectives.

Senior Software Engineer

Business Development Rep

• Conduct extensive market research, analyze industry trends, and develop comprehensive strategies to penetrate the BioPharma & Research market segments.
• Build and maintain strong relationships with potential and existing clients, understanding their needs and create solutions to meet them.
• Develop, refine, and implement a comprehensive business development plan that aligns with overall strategic goals of the company.
• Create accurate forecasts and set performance metrics to measure the success of business initiatives.
• Assist with or own specific projects, ensuring they are completed on time, within budget, and meet quality standards.

VP, Business Development

Client Services Representative

• Lead the development, implementation, and management of training programs within the Customer Service department
• Ensure all customer-facing employees are equipped with necessary skills
• Drive continuous improvement of customer service training

Director of Training, Client Services

Financial Planning and Analysis

• Lead the company’s annual operating plan, long-range financial plan, and rolling forecasting processes
• Develop and maintain enterprise financial models to support business planning
• Produce executive dashboards, KPI reporting, and financial analyses
• Serve as a strategic finance partner to leaders across various functions
• Support financial diligence, forecasting, and modeling related to investor discussions
• Establish financial performance metrics and reporting frameworks
• Implement scalable forecasting, budgeting, and reporting processes
• Build and lead a high-performing FP&A team
• Drive improvements in financial systems and analytical capabilities

VP, FP&A

Account Executive

• Serve as the primary point of contact for assigned NICU and PICU health-system relationships
• Drive adoption and growth of NICU WGS/WES and related genomic testing programs
• Partner with RAEs to map stakeholders and support enterprise-to-site pull-through
• Support onboarding, implementation, workflow integration, and educational initiatives
• Manage inbound escalations and coordinate resolution with internal teams
• Monitor ordering patterns, utilization trends, and provider feedback
• Identify and advance expansion opportunities within major health systems
• Support strategic initiatives and pilot programs
• Maintain accurate account documentation and action plans

Strategic Account Executive

• Manage onboarding of new clients upon the execution of an agreement by the Sales team.
• Serve as the Baylor Genetics Subject Matter Expert (SME), providing guidance and education to assigned clients.
• Regularly monitor client activity, working closely with cross-functional teams to manage and resolve critical situations.
• Execute a comprehensive engagement and communication strategy, focused on proactive customer satisfaction and retention.
• Perform periodic (quarterly) customer business reviews, engaging key client stakeholders.
• Leverage Salesforce CRM to document client activity, improve operational effectiveness.
• Represent the Voice of the Customer, effectively communicating customer feedback to key internal stakeholders.
• Work closely with the logistics team to send kits and other supplies.
• Support client expectations and manage project deliverables and timelines with clients and company stakeholders.
• Understand the full scope of operations to accommodate new business and partnerships.
• Achieve all KPIs related to onboarding, issue resolution, and retention.
• Adhere to the Code of Conduct as outlined in the Baylor Genetics Compliance Program.
• Perform other job-related duties as assigned.

Customer Relationship Manager

Human Resources

• Provides critical support to the Human Resources team by coordinating and executing key HR processes across the employee lifecycle.
• Focuses on maintaining data integrity within the HR systems, supporting organizational structure changes, processing employee actions, and ensuring compliance with internal policies and external regulations.
• Works closely with the HRIS Analyst and People Team to ensure smooth execution of operational HR functions.
• Handles operational HR functions helping to build a strong foundation for scalable growth.
• Enters, maintains, and audits employee information in the HRIS system (e.g., UKG, Workday)
• Supports the processing and documentation of job changes, reporting structure updates, and department realignments.
• Partners with the HRIS Analyst to perform regular audits for data accuracy and integrity.
• Supports employee lifecycle events including onboarding, offboarding, and internal transfers.
• Assists in ensuring alignment of job titles, ranks, and organizational structures with internal frameworks.
• Prepares reports, dashboards, and organizational charts.
• Coordinates personnel action approvals, ensuring compliance with company policies and audit requirements.
• Responds to employee and manager inquiries regarding HR policies, processes, and system navigation.
• Participates in continuous improvement initiatives aimed at streamlining HR operational processes.
• Assists with HR projects such as compliance reporting, data analysis, and policy documentation updates.
• Maintains confidentiality of sensitive employee and organizational information at all times.
• Performs other duties and special projects as assigned.

HR Specialist

Director

• Achieve positive medical coverage policy decisions for BG tests by engaging with targeted Payer coverage policy decision stakeholders with Medicaid FFS agencies, Medicaid Managed Care (MMC) and Medicaid Exchange Payer accounts.
• Adhering to specific Payer account engagement processes to implement Market Access strategies that address unmet needs; ultimately achieving product access for the Medicaid targeted population.
• Drive the in-network contracting strategy within assigned Medicaid Managed Care (MMC) and Medicaid Exchange Payer accounts to expand and obtain new in-network Provider Lab contracts.
• Understands the impact of Medicaid state credentialing on Provider lab contract delivery & tracking.
• Hands-on experience working with government relations, advocacy, stakeholder engagement, or piloted Legislative issue management campaigns concerning clinical laboratory access challenges.
• Maintain strong understanding of Part B Medical policy content, biomarker state legislation mandates, and industry association evidence-based guidelines impacting coverage and access.
• An ability to quickly grasp legislative state policies and political issues impacting clinical laboratory coverage and reimbursement. (e.g. Any Willing Provider Legislation, etc.).
• Own the business by creating and seizing opportunities to proactively identify and clear access barriers to deliver results.
• Maintain Medicaid-related key stakeholder relationships to generate potential solutions in preparation for future product launches.
• Collaborates with BG cross-functional teams – Credentialing, Medical Science Liaisons, Legal, Revenue Cycle Management, Sales, and Market Access team members to offer insight, identify gaps, and implement account-specific executional strategic and tactical planning that strengthens business opportunities aligned with BG strategic priorities.
• Synthesize Payer account insights and Payer market intelligence on a frequent cadence to inform and align. Meet or exceed targeted Payer account strategic objectives and metric achievement.
• Conducts routine account business reviews to inform Market Access leadership on relevant updates and/or barriers to access.
• Demonstrates resourcefulness and an open-minded thinking to formulate approaches to expand coverage and reimbursement.
• Uphold company mission and values; ensure compliance with all company policies and guidelines.
• Adheres to Code of Conduct as outlined in the Baylor Genetics Compliance Program.
• Leverage Payer deliverables and enlist Market Access Senior Management support to address barriers to care, Payer needs, and manage anticipated threats to product access.
• Performs other job-related duties as assigned.