Baylor Genetics

Account Manager

• Manage onboarding of new clients upon the execution of an agreement by the Sales team.
• Serve as the Baylor Genetics Subject Matter Expert (SME), providing guidance and education to assigned clients.
• Regularly monitor client activity, working closely with cross-functional teams to manage and resolve critical situations.
• Execute a comprehensive engagement and communication strategy, focused on proactive customer satisfaction and retention.
• Perform periodic (quarterly) customer business reviews, engaging key client stakeholders.
• Leverage Salesforce CRM to document client activity, improve operational effectiveness.
• Represent the Voice of the Customer, effectively communicating customer feedback to key internal stakeholders.
• Work closely with the logistics team to send kits and other supplies.
• Support client expectations and manage project deliverables and timelines with clients and company stakeholders.
• Understand the full scope of operations to accommodate new business and partnerships.
• Achieve all KPIs related to onboarding, issue resolution, and retention.
• Adhere to the Code of Conduct as outlined in the Baylor Genetics Compliance Program.
• Perform other job-related duties as assigned.

Customer Relationship Manager

Human Resources

• Provides critical support to the Human Resources team by coordinating and executing key HR processes across the employee lifecycle.
• Focuses on maintaining data integrity within the HR systems, supporting organizational structure changes, processing employee actions, and ensuring compliance with internal policies and external regulations.
• Works closely with the HRIS Analyst and People Team to ensure smooth execution of operational HR functions.
• Handles operational HR functions helping to build a strong foundation for scalable growth.
• Enters, maintains, and audits employee information in the HRIS system (e.g., UKG, Workday)
• Supports the processing and documentation of job changes, reporting structure updates, and department realignments.
• Partners with the HRIS Analyst to perform regular audits for data accuracy and integrity.
• Supports employee lifecycle events including onboarding, offboarding, and internal transfers.
• Assists in ensuring alignment of job titles, ranks, and organizational structures with internal frameworks.
• Prepares reports, dashboards, and organizational charts.
• Coordinates personnel action approvals, ensuring compliance with company policies and audit requirements.
• Responds to employee and manager inquiries regarding HR policies, processes, and system navigation.
• Participates in continuous improvement initiatives aimed at streamlining HR operational processes.
• Assists with HR projects such as compliance reporting, data analysis, and policy documentation updates.
• Maintains confidentiality of sensitive employee and organizational information at all times.
• Performs other duties and special projects as assigned.

HR Specialist

Director

• Achieve positive medical coverage policy decisions for BG tests by engaging with targeted Payer coverage policy decision stakeholders with Medicaid FFS agencies, Medicaid Managed Care (MMC) and Medicaid Exchange Payer accounts.
• Adhering to specific Payer account engagement processes to implement Market Access strategies that address unmet needs; ultimately achieving product access for the Medicaid targeted population.
• Drive the in-network contracting strategy within assigned Medicaid Managed Care (MMC) and Medicaid Exchange Payer accounts to expand and obtain new in-network Provider Lab contracts.
• Understands the impact of Medicaid state credentialing on Provider lab contract delivery & tracking.
• Hands-on experience working with government relations, advocacy, stakeholder engagement, or piloted Legislative issue management campaigns concerning clinical laboratory access challenges.
• Maintain strong understanding of Part B Medical policy content, biomarker state legislation mandates, and industry association evidence-based guidelines impacting coverage and access.
• An ability to quickly grasp legislative state policies and political issues impacting clinical laboratory coverage and reimbursement. (e.g. Any Willing Provider Legislation, etc.).
• Own the business by creating and seizing opportunities to proactively identify and clear access barriers to deliver results.
• Maintain Medicaid-related key stakeholder relationships to generate potential solutions in preparation for future product launches.
• Collaborates with BG cross-functional teams – Credentialing, Medical Science Liaisons, Legal, Revenue Cycle Management, Sales, and Market Access team members to offer insight, identify gaps, and implement account-specific executional strategic and tactical planning that strengthens business opportunities aligned with BG strategic priorities.
• Synthesize Payer account insights and Payer market intelligence on a frequent cadence to inform and align. Meet or exceed targeted Payer account strategic objectives and metric achievement.
• Conducts routine account business reviews to inform Market Access leadership on relevant updates and/or barriers to access.
• Demonstrates resourcefulness and an open-minded thinking to formulate approaches to expand coverage and reimbursement.
• Uphold company mission and values; ensure compliance with all company policies and guidelines.
• Adheres to Code of Conduct as outlined in the Baylor Genetics Compliance Program.
• Leverage Payer deliverables and enlist Market Access Senior Management support to address barriers to care, Payer needs, and manage anticipated threats to product access.
• Performs other job-related duties as assigned.

Director, Market Access & Channel Strategy, Medicaid

Analyst

• Implement, support, and maintain Epic EMR integrations for test ordering, results delivery, and data exchange.
• Serve as a technical partner to Epic Application Analysts during customer onboarding and ongoing support.
• Monitor and maintain data quality across interfaces, proactively identifying and resolving data issues.
• Troubleshoot interface errors using logs, monitoring tools, and database queries.
• Collaborate with engineering and informatics teams to streamline integration workflows and improve automation.
• Develop and maintain internal documentation, SOPs, and integration guides.
• Contribute to Baylor Genetics’ digital health and interoperability roadmap.

Epic Integration Analyst

Product Manager

• Lead the development and implementation of the strategy for business platforms, ensuring that all platforms meet the current and future needs of the organization.
• Oversee the full lifecycle of business platform initiatives, from planning and development to launch and ongoing optimization.
• Work closely with business stakeholders, IT, product teams, and vendors to ensure the successful alignment and integration of platforms with business processes.
• Identify opportunities to optimize and enhance business platforms, ensuring scalability, user experience, and efficiency.
• Manage relationships with external vendors, ensuring the timely delivery of platform solutions and that external partners align with the company’s business objectives.
• Define key performance indicators (KPIs) for business platforms and provide regular reporting to senior management on platform performance, user engagement, and ROI.
• Lead change management efforts related to new platform implementations and updates.
• Ensure that all platforms comply with industry standards, regulations, and internal policies.

Senior Product Owner, Business Platforms – Salesforce

Medical Director

• Overseeing and directing laboratory operations, ensuring compliance with regulatory standards.
• Review and interpret clinical genomics data, and sign out clinical laboratory reports.
• Partner with Quality Management team on QC and QA programs to maintain high standards.
• Identify opportunities for process optimization, efficiency enhancement, and cost-effective laboratory practices.
• Collaborate with Research & Development, bioinformatics and Genomic Technology team to develop, validate, and implement new laboratory tests.
• Provide leadership and guidance to laboratory staff, including scientists, technicians, and support personnel.
• Collaborate with cross-functional teams to support company goals.

Associate Clinical Director, Clinical Reporting

Customer Support

• Own and evolve the enterprise roadmap for customer services and service products, aligned to Customer & Digital Experience strategy.
• Scale and professionalize existing customer services, establishing clear service definitions, standards, and success metrics.
• Oversee customer onboarding and implementation services, driving reductions in time-to-onboard through standardized and digitally enabled workflows.
• Provide experience ownership and operational alignment for genetic counseling services as a customer-facing offering.
• Own the end-to-end customer experience for customer kits, including readiness, clarity, and consistency of delivery.
• Establish systems and processes for customer complaint logging and analysis, focusing on trend identification and systemic improvement rather than case management.
• Partner closely with Digital Product teams to embed services into digital platforms, portals, and workflows.
• Use customer insights and performance data to continuously improve service efficiency, consistency, and scalability.
• Lead and develop a small, high-impact customer experience team, with responsibility for designing the future-state CX organization.

AVP, Customer Experience

• Provide enterprise leadership for the end-to-end lifecycle management of Baylor Genetics’ clinical test portfolio.
• Define and govern the Product Lifecycle Management (PLM) operating model and oversee a team responsible for execution across diagnostic domains.
• Ensure that products are launched, maintained, optimized, and retired with discipline, consistency, and speed.
• Serve as a key link between product strategy and execution, ensuring portfolio priorities translate into predictable, high-quality delivery outcomes.

Senior Director, Product Lifecycle Management

• Own and lead lifecycle management for an assigned portfolio of clinical genetic tests.
• Apply and continuously improve the Product Lifecycle Management (PLM) framework.
• Develop and maintain portfolio-level roadmaps aligned to enterprise strategy.
• Monitor product performance using defined KPIs.
• Serve as the primary cross-functional product leader for a designated on-market portfolio of products.
• Ensure lifecycle changes are coordinated across downstream systems.
• Lead formal product change control processes.
• Ensure accurate maintenance of the test menu and product documentation.
• Lead, mentor, and develop Product Managers.

Director, Product Lifecycle Management

• Lead digital product discovery and innovation strategy by identifying unmet provider and patient needs through user research, journey mapping, prototyping, and rapid experimentation to inform new product concepts and platform capabilities.
• Define the vision and strategic roadmap for new digital products and tools that enhance provider workflows and patient experiences, including next-generation ordering, reporting, communication, and care-enablement solutions.
• Partner cross-functionally with Engineering, Clinical, Commercial, Operations, and Customer Experience teams to translate strategic opportunities into scalable, high-impact digital solutions.
• Evaluate and incubate new digital product ideas, balancing customer value, clinical impact, technical feasibility, and business outcomes to guide investment and prioritization decisions.
• Champion user-centric design by collaborating with clinicians, genetic counselors, and patients to deeply understand workflows and pain points, applying design thinking and rapid prototyping to create intuitive, accessible provider and patient experiences.
• Drive adoption of emerging and next-generation technologies, including AI-powered decision support, intelligent test selection, personalized digital care pathways, and data-driven patient engagement tools.
• Establish product success metrics and learning loops by leveraging qualitative feedback, adoption data, and performance insights to continuously refine product strategy and guide iterative innovation.
• Ensure new digital products are built for scale, interoperability, and compliance, aligning innovation efforts with security, regulatory, and quality requirements without slowing experimentation.
• Support the full digital product lifecycle, from concept and validation through launch, optimization, and evolution, ensuring strategic intent is preserved as products mature.
• Foster a culture of experimentation and continuous improvement, encouraging teams to pilot bold ideas, test hypotheses quickly, and apply learnings to future product strategy.
• Advance precision medicine and patient empowerment by enabling digital platforms that deliver personalized insights, clinical decision support, and meaningful engagement for both providers and patients.

Senior Product Owner, Digital Innovation

Technical Product Manager

• Own and manage the technical product backlog for provider and patient-facing platforms.
• Translate customer, clinical, and business requirements into clear user stories and acceptance criteria.
• Ensure platforms are scalable, secure, and compliant with healthcare regulations.
• Work closely with engineering teams to guide technical design decisions and implementation.
• Partner with UX and CX teams to deliver intuitive, user-centered digital experiences.
• Drive continuous improvement of customer platforms using usage data, feedback, and performance metrics.
• Identify technical debt and platform risks and prioritize remediation.

Technical Product Manager – Digital Customer Platforms

Vice President

• Provide strategic and operational leadership to Baylor Genetics Medical Affairs team
• Work in a close team environment with Sales, Marketing, Product Development, Clinical, Professional Education, Operations and Quality Assurance
• Manage thought leader development activity with internal and external stakeholders
• Develop and implement the Global Medical Affairs strategic plan
• Build on established professional relationships with the Key Opinion Leaders community and develop new relationships as appropriate
• Identify and establish relationships with clinical and research leaders, including academicians, clinicians, medical directors and other health care providers
• Facilitate education as a scientific/medical/clinical expert through presentations and scientific exchange
• Build and manage a highly skilled Medical Affairs organization
• Work multi-functionally with Quality, R&D, Product Development, Clinical Affairs, and Marketing
• Provide Medical expertise to the Commercial organization as needed
• Develop, refine, and implement all required Medical Affairs policies and procedures and SOPs
• Participate in scientific activities at congresses and foster key relationships with customers and thought leaders.

Vice President, Medical Affairs

General Counsel

• Drafting, negotiating and reviewing a wide range of agreements, including complex matters relating to procurement, sales, managed care contracting, marketing, distribution and co-promotion.
• Independently supporting critical commercial matters for the company, including complex and strategic transactions, research collaborations and licensing agreements.
• Reviewing marketing programs and promotional materials to ensure compliance with FTC truth-in-advertising principles, company policies, best practices and applicable law.
• Advising and ensuring that internal clients receive sound, practical and timely legal advice on a wide variety of legal matters related to operation of a commercial business that markets to health care professionals.
• Resolving legal issues using negotiation skills and legal expertise, including pre-litigation dispute resolution and settlements.
• Assisting in the creation of new template agreements, playbooks, training and internal systems and procedures to support efficient contracting processes for various business functions.
• Support efforts to ensure the organization's compliance with applicable laws and regulations, assisting in assessing legal risks and impacts.
• Contribute to the development, implementation, and enforcement of organizational policies and procedures to ensure legal compliance.
• Support management of legal services budgets, assisting in ensuring efficient allocation of resources.

Senior Counsel, Commercial

Counselor

• Oversee a team responsible for clinical review of genetic testing orders, ensuring accuracy, consistency, and timely processing.
• Provide day-to-day leadership, coaching, and performance management while fostering a collaborative, high-quality work environment.
• Evaluate and improve workflows, conduct routine quality audits, and partner with cross-functional teams to enhance efficiency and customer experience.
• Maintain up-to-date SOPs and training materials and ensure effective onboarding and ongoing competency development for all team members.

Senior Manager, Genetic Counseling Clinical Review

• Provide strategic leadership and oversight in the coordination of complex and escalated cases
• Conduct comprehensive review and analysis of test orders and laboratory reports
• Act as a key liaison for professional clients, offering expert guidance on testing strategies
• Mentor and support junior genetic counselors and trainees
• Lead in the development of new testing protocols, policies, and procedures
• Assist in training new hires on existing protocols, policies, and procedures