Senior Salesforce Specialist

Baylor Genetics

Senior Salesforce Administrator improving Salesforce platform functionality and managing user support issues for Baylor Genetics. Collaborating with various teams to implement scalable Salesforce solutions across the organization.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Salesforce administration, including user and license management, Flow configuration, and data management. Proficient in stakeholder communication and project management, ensuring effective resolution of production issues and alignment with business needs.

Highest-signal resume keywords

Salesforce AdministrationFlow Configuration and MaintenanceSalesforce Certified Platform AdministratorSalesforce Certified Platform App BuilderData Management Using Data Loader

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce FunctionalitySales CloudService CloudSOQL QueriesREST and SOAP APIsLightning Web ComponentsData LoaderPardotMarketing CloudRevenue Cloud

Soft Skills

Stakeholder CommunicationOrganizational SkillsAnalytical SkillsProblem-Solving SkillsAttention to Detail

Tools & Technologies

GearsetEinsteinAgentforceJira

Certifications & Qualifications

Salesforce Certified Platform AdministratorSalesforce Certified Platform App Builder

Industry Keywords

ITILIncident ManagementChange ManagementProblem ManagementProduction Support

Tech Stack

Tools & technologies

CloudJavaScriptSOAP

About the role

Key responsibilities & impact

Serve as a primary point of contact for time-sensitive user support requests, independently troubleshooting and resolving complex production issues related to Salesforce functionality, configuration, and data.
Apply ITIL-aligned processes for incident management, change management, and problem management to ensure production issues are resolved consistently and documented appropriately.
Prioritize and manage competing demands across urgent support tickets and planned project work, communicating status and timelines clearly to affected stakeholders.
Proactively communicate ticket status, timelines, and blockers to stakeholders and management throughout resolution.
Provide support primarily during Central Time business hours, with occasional after-hours availability required to address urgent production issues.
Manage all aspects of user and license administration, including user setup and deactivation, roles, profiles, permissions, public groups, organization-wide defaults, and sharing rules.
Design, configure, and maintain Flow-based automation, including complex Flow builds, ongoing maintenance, and troubleshooting of existing automated processes.
Manage the installation, configuration, and ongoing maintenance of connected apps and API integrations, ensuring secure and reliable data exchange between Salesforce and third-party systems.
Independently lead structured product enhancement projects from requirements gathering through deployment, including release management, documentation, and change tracking.
Establish, maintain, and document platform governance standards and declarative development best practices to support long-term scalability of the Salesforce org.
Maintain a well-groomed backlog of enhancement requests, working with stakeholders to prioritize based on business impact and platform capacity.
Design and maintain advanced reporting and dashboard development to give stakeholders accurate, timely visibility into operational and business performance.
Perform bulk data management using Data Loader and similar tools, including data imports, exports, updates, and deduplication, while maintaining data integrity and security standards.
Provide strategic recommendations on the potential use of Einstein and Agentforce AI capabilities within the Salesforce platform, where applicable to business needs.
Evaluate new Salesforce releases and features, recommending and implementing changes that benefit the organization.
Build strong working relationships with business stakeholders across departments, serving as a trusted liaison between technical solutions and operational needs.
Comply with all company policies, procedures, and applicable regulatory requirements.

Requirements

What you’ll need

7-10 years of experience in Salesforce admin role
Bachelor's degree in Computer Science, Information Systems, Business, Healthcare Administration, Marketing, or a related field.
Salesforce Certified Platform Administrator certification.
Salesforce Certified Platform App Builder certification.
Demonstrated hands-on experience administering Salesforce, with deep working knowledge of both Sales Cloud and Service Cloud.
Hands-on proficiency with Salesforce-native AI tools (Einstein, Agentforce)
Experience with Pardot/Marketing Cloud, OmniChannel, and Revenue Cloud/CPQ
Experience with Flow configuration and maintenance, custom reports and dashboards, and bulk data management using Data Loader or similar tools.
Experience with deployment and release management tools such as Gearset, as well as release management best practices.
Strong stakeholder communication skills, with the ability to work across technical and non-technical audiences.
Working knowledge of REST and SOAP APIs to support, troubleshoot, and configure integrations with third-party systems.
Ability to write and troubleshoot basic SOQL queries for data investigation and validation.
Experience building or modifying simple Lightning Web Components.
Working familiarity with JavaScript, HTML, and CSS as they apply to LWC development.
Strong organizational, analytical, and problem-solving skills, with attention to detail and the ability to manage competing priorities between production support and project work.
Ownership responsibility for work across multiple Jira boards, including SLA tracking, ticket-level time accounting, and status reporting.

Benefits

Comp & perks

Health insurance
Professional development opportunities
Paid time off
Flexible work arrangements
EEO Statement