Banner Health

DevOps Engineer

• lead a project team to perform the tasks necessary to analyze, design, configure, implement, and support PaaS solutions
• influence IT functional areas, product owners, and vendors to develop detailed designs
• resolve application and configuration issues/concerns
• provide ongoing analysis of performance and implement approved changes
• ensure continual service improvements
• architect cloud services that span storage, security, networking, and compute capabilities
• be responsible for application production support, deployment, and monitoring
• design and build tools and solutions with a focus on automation

DevOps Engineer IV

General

• Manages and influences the quality of patient outcomes and clinical care through application of specialized knowledge
• Collaborates with staff to integrate quality and cost improvements in clinical care
• Provides specialty focused nursing consultation on complex patient cases
• Evaluates patient needs and makes recommendations for treatment, implements interventions, and evaluates outcomes
• Serves as a specialized clinical resource to patients, families and staff to advance the quality of care
• Identifies opportunities for staff development and learning through formal and informal training and education, as appropriate
• Stays current on developments within area of specialty and integrates findings into practice, policies, and procedures
• Interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards
• Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day

Registered Nurse, Certified Wound Care Specialist

Accountant

• Responsible for accounting functions including financial reporting and reconciliations
• Inputs routine transactions into financial systems
• Compiles data for financial reports
• Prepares financial information for management

Financial Planning and Analysis

• Processing payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans
• Research payments, denials and/or accounts to determine short/over payments, contract discrepancies
• Makes appeals and corrections as necessary
• Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts
• Correcting incorrect registration and updating application and billing out the claim
• Responds to incoming calls and makes outbound calls as required

Patient Financial Services Representative – Ambulatory Billing and Claims

• Provide support to the insurance division Banner Plans and Networks monthly processes
• Help support the quarterly forecast process
• Analyze revenue, expense, and FTEs by department compared to forecast
• Reconciliation of membership, care coordination payments and physician incentives to accruals
• Prepare alternate and complete financial and statistical reports
• Create and generates reports used to analyze data
• Act as a technical resource and liaison to system management and department heads

Financial Analyst

Customer Support

• Handles incoming requests for referrals for new orders and refills
• Receives and verifies requests and referrals
• Initiates insurance verification and gathers information necessary for pre-certifications
• Builds equipment order using information in patient medical record
• Provides verbal and written instructions to patients and families
• Performs data entry of patient intake information into the computer system
• Coordinates delivery of requested services and referrals
• Facilitates problem-solving with patients, hospitals, providers, referral sources, insurance companies, and clinical staff

Customer Care Representative

Manager

• This position manages the day-to-day operations of a large or multi-site outpatient clinic, health center or a complex procedural practice and takes complete ownership for the successful operations including financial, employee engagement and retention, and patient experience.
• Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way.
• Works in a strong dyad or triad relationship with the physician practice lead(s) and/or clinical leadership on staff, leader and provider recruitment, development and retention.
• Collaborates with all Banner leaders in the market and the medical group to provide seamless and integrated service to our patients.
• Partners with market manager to build and maintain community partnerships /relations and seeks new ways to work together that builds Banner’s market share and brand.
• Partners with Public Relations and Marketing to support location, provider and/or specialty promotion which includes responsiveness to requests for information from PR/Marketing; identifying and securing providers for media relations opportunities; and providing staff for events that drive exposure/outreach in the community.

Senior Practice Manager, Neurosurgery Clinics

Representative

• Take inbound calls answering questions from providers and their staff members
• Answer complex questions regarding coverage, benefits and other inquiries
• Provide excellent customer service with a goal of first call resolution
• Research and respond to provider inquiries and escalated calls
• Work cohesively with parties to resolve issues and deliver customer service
• Provide timely information to providers regarding claims and payments
• Identify and resolve managed care issues concerning claims
• Assist in resolving provider appeals and provide education to physicians and their staff
• Work on special projects as assigned
• Meet quality, quantity, and timeliness standards

Provider Experience Center Representative

Business Support

• Provides administrative services and assistance requiring occasional discretion and judgment • Coordinates a unique set of processes and/or services for an assigned area such as contracting, claims, sales, recruitment, services or billing • Reviews and/or audits documents, forms or invoices for appropriateness/accuracy • Corresponds with customers, patients, potential candidates, and vendors • Maintains records and/or files for assigned area • Prepares, collates, and distributes various reports • May maintain supply inventories • Works independently under general supervision • Represents the company as a primary point of contact to outside entities

Business Support Assistant – Oncology

Medical Assistant

• Assisting clinicians and nursing staff in providing medical care
• Preparing patients for exams and treatments by taking and recording vital signs
• Assisting providers with exams and minor in-office procedures
• Coordinating and managing patient care including pre-certifications and scheduling
• Providing clerical support with patient/client notifications and documentation
• Maintaining a clean, functional environment, including cleaning and disinfection
• Orders supplies as directed and stocks patient care areas
• Completing all necessary onboarding/orientation activities

Medical Assistant – Cardiology Clinic

• Assists technologists and/or nurses with non-technical, patient and procedure-related duties
• Performs various tasks associated with department’s daily operations like greeting patients, answering incoming calls, scheduling appointments, and providing general information
• Enters patient information into the computer, scans documents into PACS, and maintains patient records
• Provides support in the acquisition and distribution of digital patient records
• Confirms patient demographics and insurance information, may calculate and collect copays
• Prepares physician schedules, reconciles charge tickets, and forwards completed tickets to billing office
• Assists in pre and post procedure room preparation, adheres to radiation safety policies, and escorts patients
• Maintains adequate levels of office, dietary, and medical supplies
• Works in a fast-paced environment with a strong focus on customer service

Medical Imaging Assistant

• Receives, documents, researches and responds to customer inquiries
• Prepares and/or initiates a variety of correspondence/documents in response to customer inquiries
• Facilitates timely research and issue resolution
• Works cohesively with team members to ensure delivery of outstanding customer service
• Fulfills informational needs of clients for care coordination of members
• Services inbound and outbound customer and staff communications

Service Center Representative

• Assisting clinicians and nursing staff in providing medical care
• Implementing and evaluating direct patient care
• Preparing patient for exam and treatment
• Assisting providers with exams and minor in-office procedures
• Coordinating and managing patient care
• Providing clerical support with patient/client notifications and documentation
• Maintaining a clean, functional environment
• Ordering supplies as directed
• Developing and maintaining effective communication mechanism with all customers
• Completing all necessary onboarding/orientation activities

Medical Assistant – Oncology Triage

• Collaborate in the design, implementation, and ongoing operational support of clinical technologies
• Develop, analyze, and maintain statistical and performance data
• Partner closely with clinical subject-matter experts, informatics colleagues, and IT teams
• Deliver integrated solutions that translate data into meaningful insights
• Optimize clinical systems design to meet organizational improvement objectives
• Foster teamwork through collaboration with department leaders and clinicians

Registered Nurse, Health Informatics Specialist

Pharmacist

• Collaborate with Pharmacists, Pharmacy Technicians, providers and supporting staff at the clinics, and community pharmacies
• Filter out refill requests that the program doesn’t support
• Work up and screen patient charts for relevant information
• Follow standard procedures for documentation
• Answer phone calls from patients to process their refill requests
• Navigate various systems (Cerner, Genesys, and Microsoft applications)
• Involves being on the phones for the full day, answering incoming calls from patients related to their medication refills
• Requires availability every day of the week, Monday to Sunday, between the hours of 6AM and 7PM depending on business needs with potential for rotating Saturdays and holiday rotation