Patient Financial Services Representative – Ambulatory Billing and Claims

Banner Health

Patient Financial Services Representative managing billing and claims in healthcare. Processing payments and claims with a focus on customer service and accuracy.

Posted 7/3/2026full-timeRemote • Alaska, Arizona, California, Colorado, Florida, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maryland, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJunior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient financial services, including payment processing, claims management, and financial applications. Proficient in communication and multitasking within a team-oriented environment to enhance financial outcomes.

Highest-signal resume keywords

Patient Financial Services KnowledgePayment ProcessingClaims ManagementInterpersonal Communication SkillsOffice Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment ProcessingClaims ManagementFinancial ApplicationsContract Discrepancy ResolutionRegistration CorrectionBilling ClaimsResearching PaymentsAdjustments ManagementDenial AppealsFinancial Analysis

Soft Skills

Interpersonal SkillsOral CommunicationWritten CommunicationMultitaskingIndependent Work

Tools & Technologies

Word Processing SoftwareSpreadsheet SoftwareDatabase Software

Industry Keywords

Insurance Industry ProcessesFinancial ServicesCollecting ServicesCharity ApplicationsPayment Plans

About the role

Key responsibilities & impact

Processing payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans
Research payments, denials and/or accounts to determine short/over payments, contract discrepancies
Makes appeals and corrections as necessary
Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts
Correcting incorrect registration and updating application and billing out the claim
Responds to incoming calls and makes outbound calls as required

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
Knowledge of patient financial services, financial, collecting services or insurance industry processes
Ability to manage multiple tasks simultaneously with minimal supervision and to work independently
Strong interpersonal, oral, and written communication skills
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software

Benefits

Comp & perks

Remote work options
Comprehensive benefit package for all benefit-eligible positions