Service Center Representative

Banner Health

Service Center Representative handling customer inquiries in a fast-paced environment. Working for Banner Health, providing essential support to customers in managed care settings.

Posted 7/2/2026part-timeRemote • Arizona • 🇺🇸 United StatesJunior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively managing customer inquiries and coordinating care for clients. Proficient in utilizing technology tools for research and issue resolution in a healthcare or managed care environment.

Highest-signal resume keywords

Customer ServiceHealthcare ExperienceCommunication SkillsOrganizational SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent CommunicationAbility to Follow Directions

Tools & Technologies

Technology Tools

Industry Keywords

HealthcareManaged CareContact Center

About the role

Key responsibilities & impact

Receives, documents, researches and responds to customer inquiries
Prepares and/or initiates a variety of correspondence/documents in response to customer inquiries
Facilitates timely research and issue resolution
Works cohesively with team members to ensure delivery of outstanding customer service
Fulfills informational needs of clients for care coordination of members
Services inbound and outbound customer and staff communications

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
Up to one year of experience in a healthcare or managed care contact center environment
Ability to use technology tools to research and obtain accurate information
Must possess excellent communication skills
Ability to follow oral and written directions
Excellent organizational and time management skills

Benefits

Comp & perks

Competitive wages
Paid orientation
Flexible Schedules (select positions)
Fewer Shifts Cancelled
Weekly pay
403(b)
Pre-tax retirement
Resources for living (Employee Assistance Program)
MyWell-Being (Wellness program)
Discount Entertainment tickets
Restaurant/Shopping discounts