Provider Experience Center Representative

Banner Health

Provider Experience Representative at Banner Health answering inbound calls for providers about coverage and benefits. Providing solutions and maintaining excellent customer service in a fast-paced environment.

Posted 7/2/2026part-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $29 per hourWebsite

About the role

Key responsibilities & impact

Take inbound calls answering questions from providers and their staff members
Answer complex questions regarding coverage, benefits and other inquiries
Provide excellent customer service with a goal of first call resolution
Research and respond to provider inquiries and escalated calls
Work cohesively with parties to resolve issues and deliver customer service
Provide timely information to providers regarding claims and payments
Identify and resolve managed care issues concerning claims
Assist in resolving provider appeals and provide education to physicians and their staff
Work on special projects as assigned
Meet quality, quantity, and timeliness standards

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
3 to 4 years of experience in a high volume service center or managed care environment
Background in medical billing, medical claims, customer service, and managed care
Ability to multitask between inbound calls and resource tools
Excellent communication skills, both verbal and written
Organizational skills and operational knowledge of work processing, spreadsheets, data entry, etc.

Benefits

Comp & perks

No medical benefits
No paid time off accrual
Diverse career opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Medical BillingClaims ProcessingData EntryWork ProcessingSpreadsheet Proficiency

Soft Skills

Organizational SkillsVerbal CommunicationWritten Communication