Customer Care Representative

Banner Health

Referral Coordinator managing medical equipment orders between patients, providers, and insurance companies. Ensuring seamless flow of requests and authorizations to improve patient outcomes.

Posted 7/2/2026full-timeGreeley • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $27 per hourWebsite

About the role

Key responsibilities & impact

Handles incoming requests for referrals for new orders and refills
Receives and verifies requests and referrals
Initiates insurance verification and gathers information necessary for pre-certifications
Builds equipment order using information in patient medical record
Provides verbal and written instructions to patients and families
Performs data entry of patient intake information into the computer system
Coordinates delivery of requested services and referrals
Facilitates problem-solving with patients, hospitals, providers, referral sources, insurance companies, and clinical staff

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
Requires literacy and basic math skills
Must have a working knowledge of medical terminology
Familiarity with hospital operations
Excellent organizational and interpersonal skills
Proficient with commonly used office software products

Benefits

Comp & perks

Comprehensive benefit package
Health insurance
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryMedical TerminologyInsurance VerificationPatient Intake ProcessingReferral Coordination

Soft Skills

Organizational SkillsInterpersonal SkillsProblem-Solving