Bank of America

Support Engineer

• Responsible for the support of the Enterprise SharePoint Collaboration application platform.
• Acts as application analyst responsible for the day to day operations of the environment, critical client escalations, and responsible for all production changes and new infrastructure deployments.
• Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
• Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards.
• Manages stability, resiliency, reliability, and performance of supported systems.
• Fulfills requests from business users and operations and communicates technical status updates with appropriate teams.
• Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment.

Collaboration Operations Support Analyst

Financial Planning and Analysis

• Works with clients to plan their short and long-term financial goals
• Recommends banking and investments strategies that align with client financial goals
• Identifies and engages potential new clients through referrals or financial center clientele

Financial Solutions Advisor

Financial Crime

• Perform end-to-end investigations or investigations support functions of external financial crimes activities
• Conduct routine to complex investigations, including fraud, money laundering, or terrorist financing
• Act as the liaison to Law Enforcement as required
• Provide coaching and inputs to investigators to improve case quality

Senior Global Financial Crimes Investigator

Infrastructure Engineer

• Responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies.
• Creating infrastructure tools and their integration as a service.
• Facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation.
• Improving efficiency when implementing and maintaining tools/services.
• Leads and/or participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming and data center capabilities.
• Provides subject matter expertise and consulting services on a range of technologies.
• Assists Technical Analysts and Infrastructure Engineers to ensure compliance with enterprise system design and engineering standards.
• Develops software solutions to address manual and repeatable work or inefficient processes.
• Conducts on-site evaluations of third-party products being considered for firm adoption.
• Promotes an inclusive and healthy working environment.

Infrastructure Engineer II – SAP

Operations

• Analyzing the day-to-day issues
• Researching and providing resolution for various issues
• Supporting defined procedures
• Routine analytics and creating reports
• Completing exception processing
• Assisting with coordination of implementation for products, services, and operational solutions
• Supporting the design, documentation, implementation, and monitoring of new products and services
• Providing guidance regarding procedural, technical, and operational changes
• Expanding business products knowledge within operations environment
• Building network by developing relationships with partners and teammates
• Inspecting data to identify issues and trends
• Collecting and interpreting data to validate operational processes

Operations Analyst

Analyst

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
• Utilizes a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies, ensure goals are met
• Evaluates data to assess potential fraud risk and creating mitigation strategies
• Proposes policy/procedural changes within segmentation structures to produce optimal results
• Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs
• Leads the coordination of the production of product performance reports and updates for senior management

Senior Fraud Analytics and Innovation Analyst

Business Intelligence Analyst

• Supporting the development of automated reporting solutions via self-serve business intelligence tools
• Participating in assigned phases of the report development process including data discovery, data automation, creating report visualizations, and report deployment
• Developing, maintaining, or enhancing components of large reporting platforms to deliver comprehensive end to end reporting and analytical solutions

Client Reporting Analyst II

• Works with clients to plan their short and long-term financial goals.
• Recommends banking and investment strategies that align with client goals.
• Triages client requests and makes referrals to appropriate internal service providers.
• Mitigates and controls risk as part of daily activities.
• Identifies and engages potential new clients through referrals or financial center clientele.

• Works with clients to plan their short and long-term financial goals
• Recommends banking and investments strategies
• Triages client requests and makes referrals
• Mitigates and controls risk
• Identifies and engages potential new clients
• Provides coaching and feedback to referral partners

• This job is responsible for providing comprehensive advice and customized solutions to clients to help them achieve their financial goals.
• Key responsibilities include triaging client leads, making referrals to business partners based on client needs and asset thresholds, meeting with clients to review financial and investment goals, building a financial plan, and recommending brokerage products.
• Job expectations include applying and expanding knowledge by completing required licenses and trainings.

• Performing end-to-end investigations or investigations support functions of external financial crimes activities
• Conducting routine to complex investigations including fraud, money laundering, and terrorist financing
• Acting as the liaison to Law Enforcement as required
• Providing coaching and inputs to improve case quality
• Ensuring all cases are sufficiently investigated and findings documented
• Reviewing and analyzing investigations and identifying enhancements

• This job is responsible for managing a financial center and its employees on a day-to-day basis
• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world-class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Financial Center Manager

• Providing comprehensive advice and customized solutions to clients
• Triage client leads and make referrals based on needs
• Meet with clients to review financial and investment goals
• Build financial plans and recommend brokerage products
• Apply and expand knowledge by completing licenses and trainings

Security Engineer

• Support a group/team to develop a deep understanding of the business
• Provide guidance on information security topics
• Contribute to ongoing information security initiatives
• Monitor information security trends and keep leadership informed
• Advise management on risk issues related to information security

Senior Business Information Security Officer – Consumer and Wealth Management

• Providing comprehensive advice and customized solutions to clients.
• Triaging client leads and making referrals to business partners.
• Meeting with clients to review financial and investment goals.
• Building financial plans and recommending brokerage products.
• Applying and expanding knowledge by completing required licenses and trainings.