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Portfolio Manager – Wholesale Lockbox, Unclaimed Property Operations
Bank of America. Manages and drives success around line of business performance in key operational and high risk metrics through detailed routines, initiatives, and technology improvements .
About the role
Key responsibilities & impact- Manages and drives success around line of business performance in key operational and high risk metrics through detailed routines, initiatives, and technology improvements
- Serves as a primary contact to executive leadership and key partners to communicate change initiatives and gain support for the execution of projects and programs
- Monitors process or key metric performance to identify issues and proactively offers solutions to mitigate risk
- Hosts and actively participates in critical line of business meetings to provide regular updates on change initiatives and performance requirements and influences others to help drive success
- Manages strategies and controls to address policy, technology, environmental, and operational gaps
- Acts as a subject matter expert for all line of business products to help design procedures, policies, or career progression models that will enhance the associate and client experience
- Leads people that help support cross functional and high impact strategic initiatives, either directly or through dotted line engagement
Requirements
What you’ll need- 5+ years of project management experience including process improvement/re-engineering in the Agile project methodology for both processes only and/or technology change efforts
- Knowledgeable in bank operations and applies this information to program and projects effectively
- Actively applies a risk and control mindset to how projects are executed
- Ability to mentor and coach others on Bank of America change management expectations
- Demonstrated proficiency in Microsoft 365 tools, with strong expertise in PowerPoint and Copilot for creating high-quality, impactful presentations and content
- Exceptional presentation and communication skills, with the ability to confidently deliver engaging, polished presentations to diverse audiences
- Influences and negotiates across a wide variety of stakeholders
- Leverages analytical and critical thinking skills to solve both simple and complex problems
- Customer driven focus to deliver for stakeholders
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible working arrangements
- Professional development
- Competitive benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementprocess improvementAgile methodologyrisk managementbank operationsanalytical skillscritical thinking
Soft Skills
mentoringcoachingpresentation skillscommunication skillsinfluencingnegotiationcustomer focus