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M365 Copilot Solution Engineer
Bank of America. Responsible for defining the engineering approach within an end-to-end technology stack .
Posted 5/20/2026full-timeCharlotte • Florida, North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite
About the role
Key responsibilities & impact- Responsible for defining the engineering approach within an end-to-end technology stack
- Engaging in development and production environments to identify and improve performance/capacity issues
- Creating and ensuring system design technology solutions comply with enterprise standards
- Providing and contributing to improvements in solution design, testing, and delivery practices
- Participates in solution-driven discussions, such as various Communities of Practice (COPs)
- Produces detailed designs of infrastructure and application architecture components
- Collaborates with Development and Infrastructure teams to understand technical solutions and provide the performance capabilities required in the application
- Mentors and guides more junior Engineers
Requirements
What you’ll need- 5+ years’ experience of working with enterprise class productivity platforms with artificial intelligence integration
- Hands-on experience with Microsoft 365 Copilot and Copilot Chat
- Experience with Microsoft 365 core workloads such as Teams, Exchange Online, SharePoint Online, OneDrive for Business
- Strong understanding of Microsoft Graph, Microsoft 365 data models, and Entra ID identity management
- Knowledge of Microsoft Purview DLP policies and compliance services that align to Copilot
- Proven solution ownership across full lifecycle
- Excellent troubleshooting and problem-solving abilities
- Experience operating in a regulated or high-control enterprise environment
- Ability to communicate complex AI capabilities clearly to non-technical stakeholders
- Experience with ITIL and Agile methodologies.
Benefits
Comp & perks- Affordable, competitive and flexible benefits
- Mental wellness support
- Physical wellness support
- Financial wellness support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft 365Microsoft 365 CopilotMicrosoft GraphEntra IDMicrosoft Purview DLPAI integrationsolution designtroubleshootingAgile methodologiesITIL
Soft Skills
problem-solvingcommunicationmentoringcollaborationsolution ownership