M365 Copilot Solution Engineer

Bank of America

Microsoft Copilot Solutions Engineer at Bank of America responsible for engineering approaches in the Microsoft 365 ecosystem. Engaging with cross-functional teams to improve performance and delivery practices.

Posted 5/20/2026full-timeCharlotte • Florida, North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for defining the engineering approach within an end-to-end technology stack
Engaging in development and production environments to identify and improve performance/capacity issues
Creating and ensuring system design technology solutions comply with enterprise standards
Providing and contributing to improvements in solution design, testing, and delivery practices
Participates in solution-driven discussions, such as various Communities of Practice (COPs)
Produces detailed designs of infrastructure and application architecture components
Collaborates with Development and Infrastructure teams to understand technical solutions and provide the performance capabilities required in the application
Mentors and guides more junior Engineers

Requirements

What you’ll need

5+ years’ experience of working with enterprise class productivity platforms with artificial intelligence integration
Hands-on experience with Microsoft 365 Copilot and Copilot Chat
Experience with Microsoft 365 core workloads such as Teams, Exchange Online, SharePoint Online, OneDrive for Business
Strong understanding of Microsoft Graph, Microsoft 365 data models, and Entra ID identity management
Knowledge of Microsoft Purview DLP policies and compliance services that align to Copilot
Proven solution ownership across full lifecycle
Excellent troubleshooting and problem-solving abilities
Experience operating in a regulated or high-control enterprise environment
Ability to communicate complex AI capabilities clearly to non-technical stakeholders
Experience with ITIL and Agile methodologies.

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Mental wellness support
Physical wellness support
Financial wellness support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft 365Microsoft 365 CopilotMicrosoft GraphEntra IDMicrosoft Purview DLPAI integrationsolution designtroubleshootingAgile methodologiesITIL

Soft Skills

problem-solvingcommunicationmentoringcollaborationsolution ownership