Avolta

Manager

• Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members
• Assigns work tasks and activities to associates while ensuring compliance with labor regulations
• Escalates performance concerns to leadership
• Operates POS systems and processes transaction voids
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately
• Ensures compliance with all company retail policies and training staff on brand standards
• Delivers exceptional customer service through knowledgeable, professional staff

Retail Shift Manager

• Lead daily operations, including staffing, scheduling, and ensuring compliance with opening and closing procedures
• Hire, train, and develop team members while fostering an inclusive, high-performance work environment
• Ensures all staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements
• Monitor financial and operational goals, manage P&L, and allocate resources effectively to maximize results
• Ensure full compliance with Starbucks brand standards and airport requirements
• Oversee ordering, receiving, and inventory processes; resolve supply chain issues as needed
• Maintain restaurant equipment and coordinate repairs or service to ensure smooth operations
• Ensure compliance with audits and company standards while minimizing waste and supporting food donation programs
• Train and coach team members to uphold brand standards and deliver exceptional customer experiences
• Promote adoption of new technologies and ensure compliance with brand, landlord, and labor agreements
• Implement creative strategies to drive revenue growth and operational excellence
• Resolve customer and team issues with sound judgment, ensuring a positive store vibe and visual appeal
• Provide ongoing feedback and implement marketing programs and promotional activities to boost sales
• Maintain compliance with all health, safety, and sanitation standards; train staff on protocols and maintain a safe work environment
• Work a flexible, rotating schedule that includes openings, peak dayparts, and varied operating hours for on-site leadership coverage

General Manager

Sales

• Acknowledge and greet customers
• Communicate effectively with customers, fellow employees and store management
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
• Effectively operate a cash register
• Follow all company policies, cash handling policies, and special store loss prevention procedures
• Communicate pricing, out of date and inventory issues with management
• Protect all company assets, stock merchandise in stores and backrooms
• Isolate, sort, and organize all damaged and outdated products and returns and inform management of any out-of-stock situations
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise, and trash removal
• Places stock orders, receive freight, load, and unload trucks
• Provides ongoing stock replenishment to the sales floor
• Assists in inventory and reconciliation of inventory variances
• Perform related work as assigned

Sales Associate

Compliance

• Processes and prepare sales data for delivery to contracted vendors according to agreed-upon schedules and formats
• Conducts thorough data quality checks to identify and resolve discrepancies or errors before delivery
• Troubleshoots data issues and proactively address potential sales gaps
• Reviews and understands contractual obligations related to data delivery, including specific deliverables, timelines, and reporting requirements
• Monitors compliance with contractual terms and conditions; coordinates delivery of other deliverables as outlined in contracts
• Assists in the preparation of compliance reports and presentations
• Runs ad-hoc sales data queries and reports as needed to support business needs and analysis
• Assists in the development and maintenance of data quality control procedures
• Analyzes data trends and identifies areas for improvement in data accuracy and delivery
• Builds and maintains positive relationships with contracted vendors; responds to vendor inquiries and resolve data-related issues promptly and effectively

Compliance Assistant – Data Subscriptions

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant

Assistant General Manager

• Assists location management in executing retail operations to ensure optimal customer experiences
• Executes established Standard Operating Procedures (SOPs) during assigned shifts
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing
• Reviews and approves timekeeping punches for assigned shifts
• Assigns work tasks and activities to associates while ensuring compliance with labor regulations
• Escalates performance concerns to leadership as appropriate
• Operates POS systems and processes transaction voids
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately
• Ensures compliance with all company retail policies and procedures while training staff on brand standards
• Delivers exceptional customer service through knowledgeable, professional staff

• Supervise stock associates during assigned shifts; assign tasks, set priorities and ensure timely execution of receiving, stocking, and inventory procedures.
• Ensure team adherence to opening/closing checklists, stockroom standards and asset protection protocols; conduct shift inspections for organization, labeling, and secure storage.
• Coordinate incoming freight, receiving, counting, and processing deliveries; document and report shortages, overages, and damages within required timeframes.
• Manage sales floor replenishment to maintain in-stock levels; partner with sales teams to identify outs and prioritize restocking by business need and planogram/merchandising standards.
• Oversee processing of returns, damaged, and outdated goods for vendor credit; maintain accurate documentation and timely completion of procedures.
• Utilize RMS/WMS/ERP to track stock levels, process orders, and maintain records; assist with cycle counts, investigate variances, and support annual physical inventory.
• Maintain clean, organized, and safe stock areas; ensure proper equipment use, storage practices, and PPE/OSHA compliance; escalate maintenance needs.
• Provide on-the-job coaching; reinforce SOPs, safety practices, and performance expectations; give real-time feedback and support cross-training.
• Share shift updates on KPIs (e.g., receiving throughput, pick/replenishment accuracy, outs), staffing needs, and process improvements with management.

Stock Shift Manager

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Manager I

IT Support

• Ensures strict adherence to all retail operations Standard Operating Procedures (SOPs) by conducting regular audits
• Provides coaching, support, and performance feedback to Shift Managers and retail associates
• Monitors and analyzes operational and financial data to support achievement of unit goals
• Oversees daily inventory procedures, coordinates with vendors on supply chain issues
• Reviews and approves timekeeping punches for assigned shifts
• Maintains working knowledge of brand standards and lease agreements
• Resolves complex customer and associate issues using sound judgment
• Conducts on-the-job training for associates and Shift Managers
• Ensures all federal, state, and local safety and health standards are understood and followed
• Implements marketing programs and promotional activities as directed.

Assistant Retail Multi-Unit Manager

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

• Ensures all GMs and staff prepare each of the zone’s restaurants for next-day opening
• Responsible for scheduling managers to ensure the zone has a leader-decision maker on site during all hours of operations
• Provides restaurant staff with consistent support, coaching, and encouragement necessary to achieve business goals
• Ensures company and branch diversity and inclusion philosophy is understood and executed within the restaurants in the zone
• Interviews candidates for key jobs, makes hiring, termination, advancement, promotion or any other status change decisions for associates
• Holds GMs accountable for onboarding and offboarding of all restaurant associates
• Reads and understands financial and operational data to monitor progress towards zone goals
• Regularly meets and collaborates with the DO/SrDO about issues, decisions, people, and strategy
• Manages the day-to-day activities of associates within a zone

Multi-Unit F&B Manager II

• Lead advanced inventory planning, demand forecasting, and replenishment strategies to balance in-stock rates, turns, and working capital; align plans with the Retail Director of Operations.
• Develop and enforce standard operating procedures (SOPs) and performance standards across multiple shifts/departments; ensure consistent execution, compliance, and safety.
• Manage Stock Shift Managers and larger stock teams; hire, onboard, train, and conduct performance management and succession planning to build bench strength.
• Own escalated vendor relationships, including contract negotiations, service-level agreements (SLAs), and performance reviews; manage freight optimization, delivery scheduling, and cross-docking to reduce lead times and costs.
• Analyze inventory, sales, promotion lift, and market trends to optimize order quantities, product mix, turns, and gross margin; implement advanced forecasting models and maintain accurate perpetual inventory.
• Implement comprehensive asset protection programs; lead cycle counting, root-cause analysis for variances, and corrective actions to minimize shrink.
• Partner with merchandising, sales, and marketing on promotions, seasonal resets, and launches; ensure allocation accuracy and timely floor replenishment across multiple departments.
• Utilize ERP/WMS/RMS platforms (e.g., SAP/Oracle, Blue Yonder/JDA, Manhattan, RMS) for inventory optimization, labor planning, and performance analytics; deliver KPI dashboards and recommendations to senior leadership.
• Plan and execute complex annual physical inventories with internal teams and external partners; lead process improvements to drive count accuracy and audit readiness.
• Manage stock operations budget (labor, freight, vendor expenses, operational investments); analyze P&L impacts and implement cost-reduction and ROI initiatives while maintaining SLAs and service levels.

Avolta

Retail Shift Manager

General Manager

Sales Associate

Compliance Assistant – Data Subscriptions

Assistant General Manager

Retail Shift Manager

Stock Shift Manager

Manager I

Assistant Retail Multi-Unit Manager

Assistant General Manager

Multi-Unit F&B Manager II

Stock Manager II

Assistant General Manager

Assistant General Manager – JV Partner

Shift Manager