Avolta

Sales

• Acknowledge and greet customers
• Communicate effectively with customers, fellow employees and store management
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
• Effectively operate a cash register
• Follow all company policies, cash handling policies, and special store loss prevention procedures
• Communicate pricing, out of date and inventory issues with management
• Protect all company assets, stock merchandise in stores and backrooms
• Isolate, sort, and organize all damaged and outdated products and returns and inform management of any out-of-stock situations
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise, and trash removal
• Places stock orders, receive freight, load, and unload trucks
• Provides ongoing stock replenishment to the sales floor
• Assists in inventory and reconciliation of inventory variances
• Perform related work as assigned

Sales Associate

Director

• Ensures all GMs and staff recognize the importance of preparing each of the zone’s restaurants for next-day opening
• Responsible for scheduling managers to ensure the zone has a leader-decision maker on site
• Provides restaurant staff with consistent support, coaching and encouragement necessary to achieve business goals
• Interviews candidates for key jobs, makes hiring, termination, advancement, promotion decisions
• Reads and understands financial and operational data and reports to monitor progress towards zone goals
• Develops and implements creative strategies to increase revenue
• Holds GMs accountable for on-boarding and off-boarding of all restaurant associates

Multi-Unit F&B Director

Operations

• Support the General Manager at Vancouver International Airport
• Ensure that all store daily operating procedures are performed on a timely basis
• Promote a corporate image of excellence through a strong work ethic and leadership by example
• Maximize sales through the development and supervision of sales associates
• Provide team training, leadership, and mentorship to team members
• Ensure that team members are aware of daily sales targets & coach sales associates to improve selling technique
• Conduct store opening/closing/shift change procedures
• Maintain an ever-vigilant theft and shoplifting awareness and enforce cash register and other policies controlling internal shrink

Ops Supervisor

• Provide flexibility to work early morning shifts starting at 4 am & afternoon shifts starting at 4 pm ending at 2 am (Weekdays, Weekends & Holidays)
• Supervises team compliance and understanding with all company policies and procedures, customs regulations and relevant trading laws, raising any concerns or issues when necessary.
• Perform any other duties as requested in a diligent and conscientious manner.
• Performs shop opening and closing duties as assigned.
• Keeping a high level of cleaning/hygiene of the workplace and yourself.
• Strong understanding and knowledge of your stations and your task responsibilities.
• Ensure all daily & weekly tasks are completed.
• Follow through with any tasks that have not been completed.
• Must be able to keep up at a quick pace and have a great gift for speed of service with a sense of urgency.
• Have an outgoing personality, and a talent to sell.

Key Holder, Food & Beverage Sales

Manager

• Manage operations of the Master Data team for Food & Beverage and Retail lines
• Ensure timely database administration, maintenance, and enhancements
• Lead team in supporting business needs through system changes
• Troubleshoot data issues and deliver solutions
• Oversee master data operations maintaining data integrity
• Plan and execute database builds, upgrades, and system enhancements
• Implement master data standards and procedures for scalability
• Manage relationships with stakeholders and consultants
• Respond to critical business issues while maintaining SLAs
• Train end users on master data requirements

Senior Manager, Master Data

• Oversees end-to-end distribution center operations across multiple assigned locations
• Establishes and monitors KPIs including order accuracy, on-time delivery, inventory turns, and cost per unit while driving productivity improvements and maintaining quality and safety standards
• Streamlines inventory levels across all locations to minimize overstocking and stockouts while balancing demand fluctuations
• Ensures faster delivery times, improved order/delivery accuracy, and better fulfillment options for terminals and customers
• Leads the development, implementation, and continuous improvement of standard operating procedures across all distribution operations
• Recruits, hires, trains, and develops distribution center management teams across assigned locations
• Develops and manages operating budgets for assigned distribution centers; identifies cost reduction opportunities while maintaining service quality
• Leverages warehouse management systems (WMS), ERP platforms, and data analytics tools to optimize operations
• Provides strategic direction and hands-on leadership across geographically dispersed facilities
• Partners with planning, procurement, transportation, sales, and customer service teams to align distribution operations with business objectives
• Maintains positive labor relations and effectively manages union partnerships.

Director, Distribution & Logistics – Region 1

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant

Shift Manager I

• Responsible for assisting management in monitoring the day-to-day activities of subordinates
• Aiding in monitoring associate productivity
• Assigning responsibility for specified work and/or functional activities within the framework set by management
• Giving work directions, and monitoring scheduling for adequate shift coverage
• Maintaining knowledge of and monitoring compliance with all corporate standards
• Encouraging the highest level of sales and customer service performance by other associates
• Performing all other responsibilities as directed by the business or as assigned by Management

Brand Manager

• Serve as a key leader responsible for elevating the customer experience.
• Cultivate an engaged and high-performing team.
• Drive brand growth through strategic sales initiatives, operational excellence, and alignment with company standards.
• Promote quality customer service among staff by acting as a positive role model.
• Address and resolve customer inquiries or concerns and/or seek appropriate assistance from other management or staff as required.
• Assist in providing proper counter coverage based on business needs.
• Foster a positive and inclusive team culture.
• Conduct regular team meetings to provide updates, training, and motivation.
• Implement effective conflict resolution strategies.
• Conduct performance evaluations.

Brand Supervisor

• Assists location management in executing retail operations to ensure optimal customer experiences
• Responsible for maintaining operational readiness through exceptional cleanliness, proper staffing, and adherence to high retail and operational standards using prescribed policies and procedures
• Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review
• Holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
• Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
• Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
• Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
• Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
• Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
• Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
• Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

Shift Manager

• Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
• Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
• Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
• Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
• Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
• Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
• Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

Retail Shift Manager

• Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review; holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
• Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
• Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
• Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
• Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
• Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
• Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
• Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

• Supervise stock associates during assigned shifts; assign tasks, set priorities and ensure timely execution of receiving, stocking, and inventory procedures.
• Ensure team adherence to opening/closing checklists, stockroom standards and asset protection protocols; conduct shift inspections for organization, labeling, and secure storage.
• Coordinate incoming freight, receiving, counting, and processing deliveries; document and report shortages, overages, and damages within required timeframes.
• Manage sales floor replenishment to maintain in-stock levels; partner with sales teams to identify outs and prioritize restocking by business need and planogram/merchandising standards.
• Oversee processing of returns, damaged, and outdated goods for vendor credit; maintain accurate documentation and timely completion of procedures.
• Utilize RMS/WMS/ERP to track stock levels, process orders, and maintain records; assist with cycle counts, investigate variances, and support annual physical inventory.
• Maintain clean, organized, and safe stock areas; ensure proper equipment use, storage practices, and PPE/OSHA compliance; escalate maintenance needs.
• Provide on-the-job coaching; reinforce SOPs, safety practices, and performance expectations; give real-time feedback and support cross-training.
• Share shift updates on KPIs (e.g., receiving throughput, pick/replenishment accuracy, outs), staffing needs, and process improvements with management.

Stock Shift Manager

• The purpose of the General Manager II (GMII) position is to manage a complex QSR or Casual Dine Restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with annual sales generally in excess of $4M.
• The GMII ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards.
• The GM uses broad discretion and judgement to make great leadership decisions.
• The GMII is responsible for the overall success of the restaurant.
• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements.
• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives.
• Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility.
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered.
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals.
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community.
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant.

General Manager

• The purpose of the F&B Multi-Unit Director I role is to act as an intermediary position for the location’s Senior/Director of Operations within a geographically recognized section or subsection of a branch or zone.
• The F&B Multi Unit Director I ensures that all of the restaurants within the assigned Terminal/Concourse/zone are clean, staffed, open for business, and operating to high operational and financial standards by holding assigned General Manager(s) accountable.
• The F&B Multi Unit Director I uses broad discretion and judgement to make great leadership decisions.
• Ensures all GMs and staff recognize the importance of preparing each of the zone’s restaurants for next-day opening, holding GMs accountable for executing all closing and opening checklist/requirements
• Responsible for scheduling managers to ensure the zone has a leader-decision maker on site within the zone during all hours of operations, and that all restaurants have a person-in-charge on site during all operating hours.