Avolta

Shift Manager

Avolta

full-time

Posted on:

Location Type: Office

Location: Stewart International Airport • New York • United States

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Salary

💰 $22 - $24 per hour

About the role

  • Assists location management in executing retail operations to ensure optimal customer experiences
  • Responsible for maintaining operational readiness through exceptional cleanliness, proper staffing, and adherence to high retail and operational standards using prescribed policies and procedures
  • Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review
  • Holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas
  • Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
  • Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
  • Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
  • Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
  • Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
  • Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
  • Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
  • Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
  • Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
  • Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

Requirements

  • Requires 2+ years of retail and/or customer service experience
  • Requires minimum of 6 months of supervisory or lead experience in retail, specialty retail, or customer service environment
  • Book retail experience or active reading interest preferred
  • Basic math skills and cash handling experience
  • Knowledge of federal, state, and local safety and health standards, and procedures to comply with retail regulations
  • Experience with POS systems and retail management software
  • Product knowledge relevant to assigned retail category with ability to make customer recommendations, or ability to develop this expertise quickly after hire
  • Strong attention to detail, effective communication skills, and ability to maintain operational standards while supporting team performance during assigned shifts
  • Understanding of visual merchandising principles, planogram execution, and retail display standards specific to book retail environments
  • Ability to speak, read, and comprehend instructions, correspondence, and policy documents while conversing comfortably with customers and providing excellent customer service
  • Knowledge of retail inventory management, loss prevention procedures, and merchandise handling protocols
Benefits
  • Competitive Salary of: $21.93 - $24.37 an hour
  • Daily Pay- Get your money as you earn it
  • 20% Hudson, HMSHost & Dufry Employee Discount
  • Paid Time Off
  • Personal and Parental Leave Programs
  • Medical, Dental & Vision Insurance
  • Company Paid Life Insurance
  • Employee Recognition Programs
  • Advancement and Growth Opportunities
  • On-going Training & Development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
retail operationsStandard Operating Procedures (SOPs)cash handlinginventory managementvisual merchandisingplanogram executioncustomer serviceproduct knowledgesupervisory experiencebasic math skills
Soft Skills
attention to detaileffective communicationcoachingteam performance supportcustomer engagementproblem-solvingmotivationleadershiptime managementcustomer issue resolution