Avolta

Ecommerce

• Enhance and deploy in-store technologies to ensure seamless and consistent user and visual experiences across multiple digital platforms
• Enable digital technology to drive performance and enhance operational efficiency
• Oversee implementation of enablement tools, including modern AI tools, to enhance the visual experience
• Serve as key liaison and partner to cross-functional teams to improve and integrate UX across self-order kiosks, QR codes, and other order & pay platforms
• Implement marketing and loyalty programs ensuring consistent UX/UI across digital platforms and omni-channel experience, compliance with promotions, and revenue generation
• Monetize and enhance the digital environment; explore opportunities for ad revenue
• Develop creative strategies to increase revenue and implement new operational digital solutions aligned with airport-specific strategic initiatives
• Create and manage a digital toolkit; track RFP digital/marketing initiatives and deliverables
• Communicate operational implications of digital initiatives and suggest solutions and process improvements
• Report to the Director of Digital Business Solutions

Digital Experience Manager

Customer Success Manager

• Manage and execute CRM strategies for Club Avolta, Reserve & Collect, and Emporium across email, app notifications, instant rewards, SMS, and member promotions
• Partner with analytics teams to derive actionable insights and inform CRM strategy
• Implement data-driven campaigns to support loyalty recruitment, retention, and upselling
• Collaborate with cross-functional teams to integrate CRM systems with E-commerce and loyalty platforms; act as CRM subject matter expert
• Leverage customer data to create targeted and personalized marketing campaigns
• Monitor and report on KPIs including customer lifetime value, engagement rates, and campaign ROI
• Map and optimize the end-to-end customer journey for loyalty and E-commerce programs
• Ensure seamless customer experiences by integrating CRM touchpoints across digital and physical channels
• Drive innovation by identifying new tools and technologies to enhance customer engagement
• Manage vendor relationships to ensure optimal performance of CRM platforms and tools
• Report to the Vice President of Digital

Digital Experience Manager

Digital CRM Manager