Avolta

Brand Manager

• Collaborate closely with the General Manager to oversee daily operations of our specialty retail locations.
• Oversee execution of brand-directed visual merchandising programs, seasonal resets, and promotional displays; ensure consistency across all retail locations.
• Conduct regular brand standard audits to ensure compliance with visual merchandising, product presentation, and brand guidelines.
• Serve as the primary liaison with brand partners and vendors; communicate brand initiatives, seasonal requirements, and promotional strategies.
• Develop brand-specific training programs for store associates, focusing on product knowledge, brand storytelling, and customer engagement techniques.
• Analyze brand performance metrics, sales data, and customer feedback; provide actionable insights and recommendations to operational leadership for performance optimization.
• Collaborate with inventory and operations teams to manage stock allocation, seasonal transitions, and promotional merchandise in alignment with brand requirements.
• Partner with store leadership to ensure brand-aligned customer service standards; provide coaching and guidance to enhance customer engagement.
• Prepare reports to brand partners on compliance status, visual execution, and performance metrics;

Merchandising & Brand Manager

Security Engineer

• Provides ad hoc security services for the North America Support Center (NASC)
• Responsible for active monitoring of security cameras, access points, and building floors
• Responds to incidents and calls for service within and around the building
• Greets visitors and conducts rounds on each floor
• Develops new hire and visitor badging if needed

Security Guard

Manager

• Supervises stock associates during assigned shifts to ensure proper execution of receiving, stocking, and inventory management procedures while maintaining productivity standards and meeting operational deadlines
• Ensures all stock personnel follow proper opening/closing procedures and safety protocols; conducts shift inspections to verify merchandise organization, storage standards, and compliance with asset protection requirements
• Coordinates incoming freight operations including receiving, counting, and processing merchandise deliveries; reports shortages, overages, and damaged goods to management within required timeframes while maintaining accurate documentation
• Assigns work tasks and priorities to stock team members based on operational needs; provides on-the-job coaching and training to ensure proper execution of stocking procedures and company standards
• Manages stock replenishment activities to maintain adequate sales floor inventory levels; coordinates with sales staff to identify out-of-stock merchandise and prioritizes restocking based on business needs
• Oversees organization and processing of merchandise returns, damaged goods, and outdated products for vendor credits; maintains proper documentation and ensures timely completion of return procedures
• Utilizes inventory management systems to track stock levels, process orders, and maintain accurate records; assists with cycle counts and annual inventory preparations while investigating and reporting inventory variances
• Maintains clean, organized, and safe stock areas in compliance with safety regulations; ensures proper storage procedures and equipment maintenance while reporting maintenance needs to management
• Collaborates with management on stock performance metrics, staffing needs, and operational improvements while providing feedback on process efficiency and team performance

Retail Stock Manager

Human Resources

• Provides assistance with and facilitates HR support tasks and activities within the branch.
• Assists with recruiting associates, administering hiring and on-boarding, preparing and maintaining employment records, and airport badging, if applicable.
• Maintains other human resources documentation, distributes human resources communications as appropriate, and performs all other responsibilities as directed by the business or as assigned by Management.
• Interacts with associates in a professional and pleasant manner to answer administrative questions related to pay, policies and procedures, and/or distribute work related documents, materials, and information.
• Compiles, files, and safeguards employment, benefit, pay change, informational and other confidential documents and records in accordance with company policy.
• Provides administrative support for recruiting activities and initiatives, including, but not limited to posting job openings, attending career fairs, coordinating interviews, and generating offer letters for hourly associates.
• Administers pre-employment screening such as drug testing, background checks, airport badging, and WOTC.
• Coordinates and assists with the new hire process, including assisting and ensuring new hires properly complete on-boarding paperwork, submitting and processing paperwork with appropriate persons, creating new employee files, coordinating orientation, and supporting training efforts.
• Coordinates confidential HR investigations.
• Supports HR Specialists and HR Manager in solving HR problems. Maintains confidentiality.
• Performs general administrative functions including, but not limited to, generating reports, maintaining employee files, processing changes to employee records in HRMS systems and appropriate persons, completing logs and checklists, processing required forms and worksheets, and maintaining HR data, forms, and documents.
• Promotes positive associate and labor relations.

HR Coordinator

• Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review; holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
• Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
• Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
• Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
• Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
• Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
• Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
• Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

Retail Shift Manager

• Assists Branch management in executing QSR or similar restaurant management operations
• Completes opening, daily and closing procedures/checklists
• Supervises day-to-day activities of associates within a defined group of restaurants or points-of-sale
• Participates in the interview process and provides input in hiring
• Assigns work tasks and activities, prepares schedules, and ensures all shifts are covered
• Monitors compliance with wellness and safety procedures
• Places orders for individual units and processes invoices

Shift Manager I

• Focuses on financial performance, commercial excellence and brand standard compliance for specialty retail operations with sales up to $3M
• Collaborates with operational leadership to support sales growth through brand standard execution, product knowledge training, and visual merchandising excellence
• Partners with operational management to establish and maintain brand-specific customer service standards
• Oversees and executes inventory management processes related to brand requirements
• Conducts regular brand standard audits and store assessments
• Serves as primary liaison with Commercial team, brand partners and vendors
• Develops and delivers brand-specific training programs for store associates
• Monitors and analyzes brand performance metrics, customer feedback, and sales data
• Oversees visual merchandising execution
• Maintains expert-level product knowledge across assigned brands and categories
• Reports regularly to brand partners on performance metrics, compliance status, visual merchandising execution, and market insights

• Monitor and maintain a working knowledge of all current and emerging applicable federal, state, and local sanitary, safety, and health regulations, (OSHA, FDA Food Code, Food Safety Modernization Act (FSMA), etc.) and advise the QA and Risk Management departments of local and state changes that may impact company policies/standards.
• Work with managers and branch leadership to ensure compliance with all applicable federal, state, and local sanitary, safety, and health regulations, (OSHA, FDA Food Code, Food Safety Modernization Act (FSMA), etc.) at each unit.
• Review and manage the Workers Compensation and General Liability claims each period to analyze trends and develop action plans.
• Build relationships with local and state health departments and utilize them as a proactive resource for understanding and ensuring compliance with regulatory standards.
• Identify and analyze the root cause of deficiencies in compliance and develop corrective actions that eliminate the causes of non-compliance and prevent reoccurrence.
• Visit units/concepts daily to observe associate behaviors and verify that all health and safety related protocols are followed.
• Walk the units to observe and detect safety risks; confirm that PPEs are in place and used correctly, equipment is in good working condition.
• Advise branch/plaza leaders of repair and maintenance issues.
• Ensure all workplace health and safety related postings/signage are visible and up to date e.g., OSHA posters, Workers Compensation, hand washing signage.
• Conduct and support associate training on all health and safety protocols in each location and obtain signoffs; reinforce training through shift meetings, daily/monthly training topics etc.
• Collaborate with local HR/Leadership, to ensure all required documentation (e.g., temp checks, training sign-offs, policy sign-offs, investigation and incident reports) is properly maintained.
• Participate in QA and Risk Management department webinars and other health and safety training as required.
• Manage the ServSafe certification and training processes.
• Chair the Safety Team and encourage participation.
• Follow all required daily/weekly/monthly food safety and workplace safety checklists and audits.
• Other duties and projects as assigned.

F&B Health and Safety Manager

• Act as an intermediary position for the location’s Senior/Director of Operations
• Ensure restaurants within the assigned Terminal/Concourse/zone are clean, staffed, open for business, and operating to high standards
• Responsible for scheduling managers to ensure there is a leader on site during all hours of operations
• Ensure company and branch diversity and inclusion philosophy is understood
• Conduct interviews and make hiring and status change decisions for associates
• Monitor progress toward zone goals and assign associates to meet objectives
• Collaborate with DO/SrDO about issues, decisions, people, and strategy
• Engage with Ops Controller and DO/SDO on financial decisions

Multi-Unit F&B Manager

• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements.
• Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility.
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered.
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals.
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit.
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant.
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
• Ensures that the company has most current contact information for all associates working in the restaurant.
• Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures.
• Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability.

General Manager

Sales

• Acknowledge and greet customers
• Communicate effectively with customers, fellow employees and store management
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
• Effectively operate a cash register
• Follow all company policies, cash handling policies, and special store loss prevention procedures
• Communicate pricing, out of date and inventory issues with management
• Protect all company assets, stock merchandise in stores and backrooms
• Isolate, sort, and organize all damaged and outdated products and returns and inform management of any out-of-stock situations
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise, and trash removal
• Places stock orders, receive freight, load, and unload trucks
• Provides ongoing stock replenishment to the sales floor
• Assists in inventory and reconciliation of inventory variances
• Perform related work as assigned

Sales Associate

• Supporting three lines of business operations
• Implements and maintains compliance with HR standards
• Analyzes HR data and takes appropriate action to achieve desired business results
• Ensures that all federal, provincial, local laws, collective bargaining agreements and corporate HR-related compliance matters are proactively managed
• Coordinates / manages the administration and confidential investigation of all Workers’ Compensation / unemployment issues, Human Rights, Sexual Harassment, Fair Treatment, Transport Canada and other employee relations issues
• Proactively consults with associates, identifies business issues, effectively resolves problems at branch operations
• Coordinates interviews while partnering with branch operations to identify and select the most qualified candidates for open positions
• Performs all recruiting duties within the guidelines of company policy and government legislation
• Coordinates orientation efforts and assists in the training of MIT, Brand, and OJT within the branch
• Performs general administrative functions including but not limited to employee file maintenance and legal compliance logs

Field HR Specialist, Temporary

• Maintain a clean and neat workstation and equipment; and a complete thorough cleaning of guest areas as directed.
• Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience.
• Communicate appropriately with fellow co-workers, treating others fairly and with respect.
• Respond positively to feedback and direction given.
• Hold themselves accountable for their responsibilities on their shift.
• Adhere to schedule and arrive ready to work on time.
• Respond to specific guest needs and resolve problems with a sense of urgency.
• Stocking items such as plates, wraps, napkins, cups, lids, etc at workstation
• Take orders at the Counter POS and handle payments (if applicable)
• Follow speed of service standards
• Serve and communicate with guests
• Maintain a guest focused culture
• Communicate effectively with managers and coworkers
• Organize and maintain stock room and refrigerated areas

F&B Sales Associate

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion, or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and always maintains proper security of cash
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant

F&B Shift Manager

• Manage day-to-day operations to ensure high operational and financial standards
• Oversee staffing, scheduling, and employee engagement activities
• Ensure restaurant cleanliness and compliance with safety standards
• Manage product availability and equipment functionality
• Implement marketing programs and drive revenue