Retail Shift Manager
Avolta
full-time
Posted on:
Location Type: Office
Location: Des Moines • Iowa • United States
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Salary
💰 $21 - $23 per hour
About the role
- Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review
- Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
- Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
- Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
- Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
- Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
- Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
- Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
- Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
- Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards
Requirements
- Requires 2+ years of retail and/or customer service experience
- Requires minimum of 6 months of supervisory or lead experience in retail, specialty retail, or customer service environment
- Book retail experience or active reading interest preferred
- Basic math skills and cash handling experience
- Knowledge of federal, state, and local safety and health standards, and procedures to comply with retail regulations
- Experience with POS systems and retail management software
Benefits
- Daily Pay- Get your money as you earn it
- 20% Hudson, HMSHost & Dufry Employee Discount
- Paid Time Off
- Personal and Parental Leave Programs
- Medical, Dental & Vision Insurance
- Company Paid Life Insurance
- Employee Recognition Programs
- Advancement and Growth Opportunities
- On-going Training & Development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cash handlinginventory managementtimekeepingmerchandisingcustomer servicesupervisory skillsbasic math skillsoperational checkscompliance monitoringperformance coaching
Soft Skills
leadershipcommunicationteam motivationproblem-solvingcustomer engagementcoachingguidanceattention to detailinterpersonal skillsjudgment