Avolta

Retail Shift Manager

Avolta

full-time

Posted on:

Location Type: Office

Location: Philadelphia • Pennsylvania • United States

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Salary

💰 $22 - $24 per hour

About the role

  • Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review; holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas
  • Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
  • Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
  • Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
  • Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
  • Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
  • Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
  • Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
  • Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
  • Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
  • Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

Requirements

  • Requires 2+ years of retail and/or customer service experience
  • Requires minimum of 6 months of supervisory or lead experience in retail, specialty retail, or customer service environment
  • Book retail experience or active reading interest preferred
  • Basic math skills and cash handling experience
  • Knowledge of federal, state, and local safety and health standards, and procedures to comply with retail regulations
  • Experience with POS systems and retail management software
Benefits
  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • 401(k) retirement plan
  • Company paid life insurance
  • Tuition reimbursement
  • Employee discounts across all company brands
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cash handlinginventory managementtimekeepingplanogram executionmerchandisingcustomer serviceoperational complianceperformance coachingbasic math skillsretail regulations
Soft Skills
leadershipcoachingcommunicationproblem-solvingteam motivationcustomer engagementattention to detailorganizational skillssound judgmentperformance recognition