Avolta

Manager

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

CFA Shift Manager II

Events

• Leads strategy, planning, and execution of all North America trade conferences, industry events, and corporate event participation
• Works closely with Marketing & Communications, Business Development, and operational leaders to elevate Avolta’s visibility and partnerships across the travel F&B and retail landscape
• Develops and executes North America conference strategy, including trade shows, sponsorships, and industry events; manages all phases from concept to post-event analysis
• Partners with Business Development to align conference participation with commercial objectives, growth targets, and partnership goals
• Establishes and maintains brand standards and messaging across all event touchpoints, including booth design, presentations, collateral, and digital presence to position Avolta as a leader in travel F&B and retail
• Identifies high value speaking roles, sponsorship opportunities, activations, and thought leadership platforms; secures participation and prepares leaders for maximum impact
• Owns conference budget planning, forecasting, and management; tracks expenses against budget, reconciles post-event costs, and identifies savings opportunities while maintaining quality standards
• Manages relationships with vendors, agencies, and third-party partners including exhibit fabricators, production partners, logistics vendors, and conference organizers; negotiates contracts and oversees delivery
• Directs end-to-end event logistics including booth design, material production, shipping, staffing assignments, meeting agendas, and on-site execution
• Develops post-event analysis framework to measure performance, ROI, lead generation, partnership outcomes, and brand impact; provides recommendations for continuous improvement
• Prepares executive briefing materials, talking points, meeting agendas, and internal communications to support leadership participation and cross-functional coordination
• Maintains centralized event and conference calendar with detailed tracking of commitments, deadlines, costs, and key contacts; provides cross-functional visibility and alignment across all business units and functional areas
• Coordinates signature company initiatives including Hall of Fame recognition events, North America holiday celebrations and team-building events, and annual Avolta Day activities

Director of Events & Program Management

Director

• Responsible for supporting the Distribution Center Director with managing overall distribution center activities for offsite operations with $20+ million in revenue accountability serving multiple airport locations
• Assists with managing inventory accuracy including transportation of orders/returns to multiple locations, product rotation, temperature control procedures, and reverse logistics using SAP, CrunchTime, and distribution management systems
• Supervises day-to-day distribution center activities including staff scheduling, shift coverage, and operational continuity while providing excellent service to multiple airport locations in receiving, processing, and distributing merchandise for retail and F&B operations
• Supports vendor relationship management to ensure proper stock levels support sales objectives across served locations; assists with coordinating distribution operations across retail, restaurants, and duty-free shops while helping resolve delivery issues, shortages, and quality concerns
• Assists with monitoring and reporting on key performance indicators (KPIs) including inbound throughput, labor efficiency, and operational metrics across multiple locations; supports implementation of contingency plans for distribution center operations
• Supports compliance with U.S. Customs, FDA, and other regulatory bodies; assists with maintaining accurate records especially for bonded merchandise
• Assists with enforcing food safety protocols including FIFO stock rotation, expiration date monitoring, and food safety compliance; participates in Quality Assurance activities and maintains security of food storage areas
• Supports training, coaching, and development of distribution center staff while assisting with performance management following company policies and union agreements where applicable
• Maintains distribution center organization including fixtures, equipment storage, bin locations, and physical inventory processes; reviews incoming orders from multiple locations and ensures accurate data entry into systems
• Assists with communication and collaboration with airport management teams across served locations to support operational goals while coordinating between associates and management teams
• Operates company vehicles safely and maintains compliance with all transportation and safety requirements for multi-location distribution operations

Overnight Assistant, Distribution Center Director

• Assist Branch management in tactically executing QSR or similar restaurant management operations.
• Ensure the restaurant is clean, ready for business, staffed, and operates to high operational standards.
• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale.
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit.
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered.
• Actively ensures all associates take all mandated rest breaks and meal periods.
• Ensures display areas are appropriately clean, stocked and visually appealing.
• Ensures all equipment is in good working order.
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times.
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM.

Shift Manager

• Manage a QSR restaurant or small cluster of restaurants or points-of-sale
• Ensure the restaurant is clean, staffed, open for business, and operates to high operational and financial standards
• Oversees daily opening and closing procedures to ensure the restaurant is clean, secure, and ready for service
• Leads staffing efforts including hiring, scheduling, and deploying team members to maximize efficiency and coverage
• Fosters a positive work environment through coaching, recognition, and development aligned with business goals
• Monitors financial performance, manages budgets, and implements strategies to drive revenue and control costs
• Manages inventory levels, product ordering, vendor relationships, and ensures equipment is maintained and operational
• Ensures compliance with all health, safety, and sanitation standards through training and daily oversight
• Upholds brand standards, labor agreements, and lease requirements while educating staff on operational expectations
• Resolves customer and employee concerns with sound judgment and supports marketing initiatives to enhance guest experience
• Utilizes management systems and tools effectively and encourages staff adoption of new technologies to improve operations
• Supports onboarding and offboarding processes, ensuring proper training, documentation, and compliance with company procedures

F&B General Manager

Operations

• Leads all operational aspects of the restaurant; helps execute the company vision and purpose, as well as uphold the established core values
• Facilitates the development and implementation of the annual budget, financial forecasts and other business goals, and leads unit management to ensure budgeted sales and profit goals are achieved
• Maintains that high food safety standards are maintained by training and operational adoption; ensures that food is prepped, held, and served according to all Chick-fil-A, federal, state, and local sanitary, safety, and health standards
• Builds, trains, and coaches high-performing team; partners with Talent Acquisition to appropriately staff the restaurant to meet business needs
• Engages with Operations Controller and regional leadership on financial decisions and enacting needed controls; makes purchasing decisions for repairs, maintenance, and supplies
• Continuously monitors labor and food cost; adjusts scheduling and purchasing as necessary
• Ensures each guest has a positive experience and monitors CEM score
• Develops and communicates ongoing proprietary culinary standards, objectives, and goals consistently to optimize quality and financial results
• Acts as point of contact, liaison, and subject matter expert for all proprietary brand culinary related questions

Operations Director

• Oversees multi-faceted commercial operations with revenue of up to $6M
• Takes full ownership of sales growth and profitability through strategic leadership, operational excellence, and high employee engagement
• Ensures superior customer service delivery while cultivating key stakeholder relationships
• Partners with SVP/VP of Retail Operations to establish fiscal revenue, expense, profit goals, and inventory targets
• Analyzes KPIs, identifies performance factors, and implements corrective actions to achieve targets with full P&L accountability
• Develops comprehensive action plans and reviews sales performance by store, category, and brand against budget
• Leads operations meetings covering sales, promotions, categories, brands, and HR initiatives
• Makes strategic hiring, termination, advancement, and promotion decisions for key positions
• Oversees Standard Operating Procedures (SOPs) implementation across all airport retail operations
• Develops and maintains strategic relationships with landlords, brand partners, and DBE stakeholders
• Champions employee engagement behaviors and company values through recognition programs
• Reviews financial and operational data to monitor progress and deploy resources effectively

Director of Retail Operations

• Oversee daily operations across a large multi-store retail footprint, ensuring all brand, service, and operational standards are consistently met.
• Drive revenue and profit growth by analyzing key performance metrics (sales, margin, labor %, conversion, AOV, UPT, shrink, NPS), managing budgets and forecasts, and taking action to improve results.
• Lead monthly and quarterly business reviews and operations meetings, covering sales performance, promotions, category insights, pricing, and HR initiatives.
• Make strategic decisions around hiring, promotions, and succession planning; build strong, diverse leadership teams and manage performance effectively.
• Ensure consistent execution of opening/closing procedures, cash handling, safety protocols, and all compliance requirements; collaborate with ACDBE partners on reporting and certification needs.
• Build strong relationships with landlords, brand partners, and DBE stakeholders; resolve issues and coordinate facility maintenance and improvement projects.
• Foster a positive workplace culture by championing employee engagement, recognition, and inclusion; coach leaders to support retention, productivity, and team development.
• Partner with the Operations Controller and SVP/VP on P&L management, scenario planning, and long-term operational strategies.
• Work with Supply Chain, Commercial, and Marketing teams to optimize product assortments and inventory turns; ensure accurate ordering, receiving, and stock integrity.
• Lead vendor management and help resolve supply chain issues while maintaining proficiency in retail systems such as MIV, CrunchTime, and Kronos/UKG.
• Execute planograms, visual merchandising, and product placement strategies to drive sales and maintain brand standards.
• Address complex customer and employee concerns; lead change management initiatives and support the rollout of new technologies to enhance efficiency and experience.
• Monitor market trends, competitor activity, and customer behavior; apply category management and space optimization best practices across all locations.
• Ensure compliance with union agreements (CBAs), lease obligations, company policies, and regulatory requirements; maintain audit readiness at all times.

Accounting Manager

• Maintains logs and ledgers to facilitate period close
• Assists the management team in preparing financial reports, records, and bills for the Corporate office
• Facilitates accounts receivable functions such as preparing daily cash and sales envelopes, creating and distributing over/short notices, and auditing daily vouchers and voids
• Facilitates accounts payable functions such as checking and processing invoices, and researching discrepancies and unpaid invoices
• Facilitates payroll functions such as processing bi-weekly payroll, reviewing payroll registers, and processing draft check requests
• Acts as the local expert in all areas of cash handling; conducts department cash audits and tracks cashier audits and blind drop audits
• Evaluates reports and audits
• Utilizes exception based reporting tools to identify control deficiencies and enacts procedures to minimize losses

Accounting Specialist II

Shift Manager II

Sales

• Welcome and greet customers with a friendly smile
• Communicate well with customers, coworkers, and store management
• Become familiar with merchandise to help customers and answer questions
• Operate a cash register efficiently, including credit card transactions
• Follow company policies, including cash handling and loss prevention procedures
• Inform management about pricing, inventory, and out-of-date issues
• Protect company assets and stock merchandise in the store and backroom
• Organize damaged products and notify management of out-of-stock items
• Keep the store clean by sweeping, dusting, organizing merchandise, and taking out the trash
• Work with stock team to continuously replenish stock on the sales floor
• Perform other related tasks as needed

Sales Associate

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant

Assistant General Manager

• Provide project oversight and construction management services for restaurant and retail development projects
• Ensures conformance to quality, schedule, and budget
• Oversees all field construction activities and leads all internal & external resources/coordination
• Partners with Internal and External project stakeholders throughout the development lifecycle
• Analyzes and approves all change orders within approved budget
• Partners with Procurement team on timely bidding, ordering, and delivery of owner furnished items
• Manages project financial forecast throughout development cycle
• Prepares detailed explanations for budget overrun/variance requests or post-audits

Project Director

• Oversees end-to-end distribution center operations across multiple assigned locations
• Establishes and monitors KPIs including order accuracy, on-time delivery, inventory turns, and cost per unit
• Streamlines inventory levels across all locations to minimize overstocking and stockouts
• Ensures faster delivery times, improved order/delivery accuracy, and better fulfillment options
• Implements and continuously improves standard operating procedures across all distribution operations
• Recruits, hires, trains, and develops distribution center management teams
• Develops and manages operating budgets for assigned distribution centers
• Leverages warehouse management systems (WMS), ERP platforms, and data analytics tools to optimize operations
• Partners with planning, procurement, transportation, sales, and customer service teams

CFA Shift Manager II

Director of Events & Program Management

Overnight Assistant, Distribution Center Director

Shift Manager

F&B General Manager

Operations Director

Director of Retail Operations

Director of Retail Operations

Accounting Specialist II

Shift Manager II

Sales Associate

Shift Manager

Assistant General Manager

Project Director

Director, Distribution and Logistics – Region 2