Avolta

Director of Retail Operations

Avolta

full-time

Posted on:

Location Type: Office

Location: Tampa • Florida • United States

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Salary

💰 $107,000 - $133,000 per year

Job Level

Lead

About the role

  • Oversee daily operations across a large multi-store retail footprint, ensuring all brand, service, and operational standards are consistently met.
  • Drive revenue and profit growth by analyzing key performance metrics (sales, margin, labor %, conversion, AOV, UPT, shrink, NPS), managing budgets and forecasts, and taking action to improve results.
  • Lead monthly and quarterly business reviews and operations meetings, covering sales performance, promotions, category insights, pricing, and HR initiatives.
  • Make strategic decisions around hiring, promotions, and succession planning; build strong, diverse leadership teams and manage performance effectively.
  • Ensure consistent execution of opening/closing procedures, cash handling, safety protocols, and all compliance requirements; collaborate with ACDBE partners on reporting and certification needs.
  • Build strong relationships with landlords, brand partners, and DBE stakeholders; resolve issues and coordinate facility maintenance and improvement projects.
  • Foster a positive workplace culture by championing employee engagement, recognition, and inclusion; coach leaders to support retention, productivity, and team development.
  • Partner with the Operations Controller and SVP/VP on P&L management, scenario planning, and long-term operational strategies.
  • Work with Supply Chain, Commercial, and Marketing teams to optimize product assortments and inventory turns; ensure accurate ordering, receiving, and stock integrity.
  • Lead vendor management and help resolve supply chain issues while maintaining proficiency in retail systems such as MIV, CrunchTime, and Kronos/UKG.
  • Execute planograms, visual merchandising, and product placement strategies to drive sales and maintain brand standards.
  • Address complex customer and employee concerns; lead change management initiatives and support the rollout of new technologies to enhance efficiency and experience.
  • Monitor market trends, competitor activity, and customer behavior; apply category management and space optimization best practices across all locations.
  • Ensure compliance with union agreements (CBAs), lease obligations, company policies, and regulatory requirements; maintain audit readiness at all times.

Requirements

  • 8+ years in retail operations, with 3+ years in multi-unit leadership.
  • Proven success leading large teams, managing full P&L, and overseeing portfolios of 20+ stores and $20M+ in annual revenue.
  • Strong P&L ownership, budgeting, and KPI analysis (sales/margin, labor, inventory turns, shrink, conversion, NPS).
  • Proficient in retail/workforce systems (MIV, CrunchTime, Kronos/UKG).
  • Skilled in inventory control, demand planning, receiving, and vendor management.
  • Knowledge of category management, planograms, and visual merchandising.
  • Advanced Excel and comfort with data dashboards/BI tools.
  • Understanding of union environments, CBAs, leases, and ACDBE/DBE requirements.
  • Strategic leadership with ability to scale best practices.
  • Strong financial acumen and data-driven decision-making.
  • Effective stakeholder relationship management (landlords, brands, unions, ACDBE partners).
  • Ability to lead change and support new technology adoption.
Benefits
  • Bonus Opportunities!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P&L managementbudgetingKPI analysisinventory controldemand planningvendor managementcategory managementplanogramsvisual merchandisingdata analysis
Soft Skills
strategic leadershipstakeholder relationship managementemployee engagementcoachingchange managementteam developmentproblem-solvingcommunicationperformance managementinclusion