Avolta

Operations Director

Avolta

full-time

Posted on:

Location Type: Office

Location: Charlotte • North Carolina • United States

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Salary

💰 $90,221 - $112,776 per year

Job Level

Lead

About the role

  • Leads all operational aspects of the restaurant; helps execute the company vision and purpose, as well as uphold the established core values
  • Facilitates the development and implementation of the annual budget, financial forecasts and other business goals, and leads unit management to ensure budgeted sales and profit goals are achieved
  • Maintains that high food safety standards are maintained by training and operational adoption; ensures that food is prepped, held, and served according to all Chick-fil-A, federal, state, and local sanitary, safety, and health standards
  • Builds, trains, and coaches high-performing team; partners with Talent Acquisition to appropriately staff the restaurant to meet business needs
  • Engages with Operations Controller and regional leadership on financial decisions and enacting needed controls; makes purchasing decisions for repairs, maintenance, and supplies
  • Continuously monitors labor and food cost; adjusts scheduling and purchasing as necessary
  • Ensures each guest has a positive experience and monitors CEM score
  • Develops and communicates ongoing proprietary culinary standards, objectives, and goals consistently to optimize quality and financial results
  • Acts as point of contact, liaison, and subject matter expert for all proprietary brand culinary related questions

Requirements

  • The combination of education and professional experience must exceed 8 years:
  • o In a leadership role: Requires 3 years of experience leading a team of F&B Operations professionals engaged in developing and executing Operations programs
  • o In a technical role: Requires 8 years of experience engaged in developing and delivering Operations programs
  • A bachelor’s degree in a program related to the functional area can count for 3 of the eight-year requirement
  • An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement
  • 3-5 years of F&B Operations experience
  • Specialized Skillset/Competencies/Traits
  • o Ability to quickly learn and implement Chick-fil-A operational standards, brand guidelines, and customer experience expectations with commitment to ensuring consistent execution
  • o Demonstrated success in achieving sales targets and profitability goals while maintaining high standards of customer experience, employee engagement, and stakeholder relationships
  • o Proven ability to manage complex, fast-paced food service operations with high customer traffic typical of airport locations while responding effectively to operational disruptions, staffing challenges, and unexpected situations without compromising service standards
  • o Familiarity with restaurant management systems, POS systems, scheduling software, and digital ordering platforms
  • o Understanding of airport operational requirements, security protocols, and unique challenges of serving travelers with varying time constraints
  • o Business acumen and also has the mindset required to understand the long-term implications of Operations planning and to advance the organization’s goals
  • o Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
  • o Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
Benefits
  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • 401(k) retirement plan with company match
  • Company paid life insurance
  • Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
F&B Operationsbudget developmentfinancial forecastingfood safety standardsculinary standardssales targets achievementprofitability goalsrestaurant management systemsPOS systemsscheduling software
Soft Skills
leadershipteam buildingcoachingcustomer experience managementemployee engagementstakeholder relationship managementbusiness acumenadaptabilityproblem-solvingcommunication
Certifications
bachelor’s degreeMBAmaster’s level degree