Director of Retail Operations
Avolta
full-time
Posted on:
Location Type: Office
Location: Philadelphia • Pennsylvania • United States
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Salary
💰 $73,593 - $89,204 per year
Job Level
About the role
- Oversees multi-faceted commercial operations with revenue of up to $6M
- Takes full ownership of sales growth and profitability through strategic leadership, operational excellence, and high employee engagement
- Ensures superior customer service delivery while cultivating key stakeholder relationships
- Partners with SVP/VP of Retail Operations to establish fiscal revenue, expense, profit goals, and inventory targets
- Analyzes KPIs, identifies performance factors, and implements corrective actions to achieve targets with full P&L accountability
- Develops comprehensive action plans and reviews sales performance by store, category, and brand against budget
- Leads operations meetings covering sales, promotions, categories, brands, and HR initiatives
- Makes strategic hiring, termination, advancement, and promotion decisions for key positions
- Oversees Standard Operating Procedures (SOPs) implementation across all airport retail operations
- Develops and maintains strategic relationships with landlords, brand partners, and DBE stakeholders
- Champions employee engagement behaviors and company values through recognition programs
- Reviews financial and operational data to monitor progress and deploy resources effectively
Requirements
- Education and professional experience must exceed 8 years
- Requires 3 years of experience supervising a team of operations professionals engaged in executing retail operations programs
- Requires 8 years of experience engaged in developing and delivering retail operations programs
- A bachelor’s degree in a program related to the functional area can count for 2 of the 8-year requirement
Benefits
- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- Holiday pay
- 401(k) retirement plan
- Company paid life insurance
- Tuition reimbursement
- Employee discounts across all company brands
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program – refer a friend and earn a bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
P&L accountabilityKPI analysisstrategic planningoperational excellencesales performance analysisaction plan developmentSOP implementationfinancial data reviewresource deployment
Soft Skills
strategic leadershipemployee engagementstakeholder relationship managementteam supervisiondecision makingcommunicationproblem solving