Avera McKennan Hospital & University Health Center

Advanced Practice Provider

• Provide outpatient general cardiology care for established patients in Mitchell and surrounding outreach communities
• Assess and manage recheck patients
• Support North Central Heart cardiologists during Mitchell outreach clinics
• Independently conduct follow-up outreach visits after an NCH physician has established the patient treatment plan
• Review diagnostic results
• Provide patient education
• Collaborate with NCH cardiologists to promote safe, coordinated, patient-centered cardiovascular care

Advanced Practice Provider – Outreach

Patient Access

• Oversee overall operations and processes within front-end Revenue Cycle coordination
• Track workflow functions daily and implement solutions to meet turnaround times
• Prioritize workflow and staffing assignments
• Maintain statistical information for optimal staff scheduling and customer service
• Report operating process issues to the Patient Access Manager
• Maintain and help develop policies and procedures
• Plan, develop, implement, and evaluate goals, objectives, policies, and procedures with leadership and peers
• Evaluate staff performance and productivity, identify deficiencies, report trends, and take appropriate action
• Coordinate pre-registration, pre-certification, pre-authorization, payer notification, insurance verification, financial counseling, referrals, point-of-care collections, training, and denial avoidance
• Coordinate staff onboarding and in-services and validate competencies
• Assist employees with computer software and process project implementations
• Create and maintain staff schedules in accordance with budget
• Assist with reimbursement guidelines for government and private providers
• Build cooperative working relationships with physician office staff, hospital departments, physicians, and co-workers
• Provide leadership with timely information regarding Patient Access processes, staffing, and customer service issues
• Interview, hire, develop, train, retain, assign, lead, appraise, reward, coach, and resolve employee complaints and problems

Patient Access Supervisor

Therapist

• Responsible for the daily coordination and delivery of occupational therapy services that focus on conditions and health diagnosis, implementing specific treatment program for individual patients and patient groups according to the principles and practices of occupational therapy and established objectives of the department.
• Demonstrates knowledge of age-specific factors and performs satisfactorily related to patients age infant through geriatrics as noted on unit specific guidelines and competencies.
• Develops and implements individualized treatment programs for the patients needing services.
• Evaluates assigned patients, gathering data from a variety of sources, such as patient records, interviews, observations and team members.
• Uses selected activities and/or tasks to promote and maintain health, and to achieve treatment goals.
• Establishes and modifies intervention goals and strategies for patients/ treatment program based on on-going evaluations.
• Provides direct therapy services to patients using various functional settings and strategies.
• Plans therapy with in the patient’s individual physical, emotional and intellectual capabilities as indicated and coordinated with the rehabilitation, medical, and nursing care plans.
• Prepares documentation as required by the profession and the department, such as evaluation results, individualized treatment plans, progress notes, and other such reports.
• Communicates effectively with patient, family, physician, and other disciplinary team members regarding the patient status, progress, and needs.
• Establishes rapport and work cooperatively with interdisciplinary team members (including family/physician) throughout the patient’s intervention program.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, workshops, etc.
• Shares new knowledge with co-workers.
• Evaluates and monitors clinical internship with students affiliating in various universities/colleges.
• Participates in program development of the department.

Occupational Therapist

General

• Performs various radiology procedures accurately, efficiently and according to established standards and protocols.
• Initiates proper intervention to radiologist or referring practitioner when an exam indicates immediate attention.
• Reviews appropriate indications for exams ordered and reports inappropriate indications to supervisor.
• Provides exam data in a complete and accurate format for presentation to reading radiologist for interpretation.
• Utilizes computer systems such as PACS, RIS, HIS EMR systems and performs general clerical duties.
• Archives image data for permanent storage and appropriately sends images to radiologist group.
• Retrieves stored images form PACS or disc back-up and make CDs successfully.
• Maintains established department policies, procedures, objectives, quality assessment, safety, and environment and infection control.

Radiology Technologist

• Accountable for the proficient operations of the radiographic and CT equipment to provide clinically diagnostic images as directed by physicians.
• Performs various radiology procedures accurately, efficiently and according to established standards and protocols.
• Initiates proper intervention to radiologist or referring practitioner when an exam indicates immediate attention.
• Reviews appropriate indications for exams ordered and reports inappropriate indications to supervisor.
• Provides exam data in a complete and accurate format for presentation to reading radiologist for interpretation.
• Utilizes computer systems such as PACS, RIS, HIS EMR systems and performs general clerical duties.
• Archives image data for permanent storage and appropriately sends images to radiologist group.
• Retrieves stored images form PACS or disc back-up and make CDs successfully.
• Demonstrates an understanding of medical and legal implications and responsibilities related to the imagine reports and images to protect the patient and the organization.
• Maintains established department policies, procedures, objectives, quality assessment, safety, and environment and infection control.
• Assists/mentors staff/student with on the job training, clinical rotations and orientation.
• Assists with analysis, collection and maintenance of records as required by department manager, Quality Improvement, Joint Commission, MDH, ACR standards, OSHA guidelines or as may be required by the facility or law.

Assistant

• Provides personal care for elderly, convalescent or disabled persons in home or facility settings.
• Provides assistance to patients with their activities of daily living.
• Provides personal care for patients as directed and delegated by the nurse, according to the established plan of care.
• Provides services such as housekeeping, laundry, meal preparation, and shopping.
• Assists patient with social activities as prescribed by the plan of care.
• Maintains timely and accurate documentation.
• Reports changes in patient status to supervisor.
• Uses equipment and supplies effectively and efficiently.
• Adheres to environmental, safety and infection policies and procedures.

Care Assistant – Certified, Hospice and Home Care

Medical Assistant

• Performs clerical and/or clinical functions necessary to promote efficient patient care

Licensed Practical Nurse, Medical Assistant

Collection Specialist

• Responsible for counseling patients with respect to making sound financial decisions
• Execute professional debt collection techniques to collect patient accounts
• Accurately read, notate, and update collection accounts using collection software
• Counsel patients with respect to making sound financial decisions
• Maximize collections while maintaining the highest degree of professionalism

• Assisting cardiologists and surgeons in the clinic, outreach, and hospital setting
• Obtaining and documenting the initial history of present illness, past medical history, and current medications
• Implementing and carrying out the plan of care established by the physician

RN - Clinic

Family Medicine Physician

• Provides appropriate medical care to all patients by assessing physical, psychological and social dimensions of patients to develop a plan of care.
• Assesses, diagnoses, and treats patients according to medical staff approved protocol and acceptable standards of practice.
• Provides medical services and health education to patients and family members.
• Effectively contributes to the health education of individuals and groups and applies appropriate methods designed to increase each person’s motivation to assume responsibility for their own health care.
• Consults and collaborates with physician as assessing, diagnosing and treating patients.
• Performs necessary diagnostic and therapeutic procedures according to written, approved protocols and appropriate licensing and administrative authorities.
• Interprets information gathered during the diagnostic process and consults with the physician as appropriate regarding abnormal health assessment findings to establish appropriate plan of care.
• Assures that appropriate referrals are made for patients.
• Provides quality care for patient, demonstrates appropriate health, safety, and aseptic practices.
• Recognizes and reacts appropriately to environmental safety factors related to patient care.
• Effectively provides patient instruction related to environment of care and safety standards.
• Effectively contributes to the development and attainment of physician practice goals.
• Practices according to written, approved protocols and appropriate licensing and administrative authorities.
• Understands, applies, and supports practice policies, procedures, goals and standards.
• Maintains patient records and accurate information.

Physician Assistant/Nurse Practitioner – Family Medicine

• Responsible for operating MRI equipment to make clinical diagnostic images as directed by physicians.
• Performs routine diagnostic procedures according to established standards and procedures.
• Prepares patients and adjusts equipment for performing MRI.
• Positions and instructs patients regarding procedures.
• Is competent with IV injections for the administration of IV contrast media.
• Performs MRI procedures accurately and efficiently and according to established standards.
• Coordinates daily schedules for efficiency and assesses exam completion.
• Assists with staff/student on-the-job training and orientation.
• Maintains all records/reports required for the MRI area (i.e. patient records, volume records and equipment records).

Radiology Technologist, Sonographer, CT Technologist, MRI Technologist

• Prepares patients and adjusts equipment for performing MRI.
• Positions and instructs patients regarding procedures.
• Is competent with IV injections for the administration of IV contrast media.
• Performs MRI procedures accurately and efficiently and according to established standards.
• Coordinates daily schedules for efficiency and assesses exam completion.
• Assists with staff/student on-the-job training and orientation.
• May assist in preparing for and conducting MRI classes.
• Assists with the collection and maintenance of records as needed by the Radiology Department, Quality Assurance Department, Joint Commission accreditation, OSHA guidelines, or as may be required by the law.

Radiology Technologist, CT Technologist, MRI Technologist

• Responsible for follow-up on accounts receivable by contacting insurance companies.
• Closely follows the appropriate procedures and practices.
• Responsible for account review and follow up of unpaid, overpaid/over adjusted and denied claims.
• Reviews, analyzes, and appeals denials received relative to claims processing issues with insurance payers.
• Communicates with internal and external customers involved in the claims resolution process to ensure timely claims processing.
• Identifies the need to rebill claims through account review and completes claim refiling as well as submits secondary claims not auto-generated through the system.
• Assist with patient responsibility follow-up as needed.
• Responsible for being available to answer direct patient inquiries.
• Support any on-site facility needs as determined by leadership.

Patient Accounts Specialist

Patient Care Coordinator

• Accountable for working in partnership with facilities, discharge planners, clinic staff and healthcare workers to promote home healthcare, hospice and Care Transitions.
• Builds relationships with referral sources to provide education on what Avera can offer their patients.
• Provides education to patients, families and facilities on what home health, hospice and Care Transitions programs are.
• Functions as a liaison between health care facilities, clinics, and physicians in the coordination of discharge planning needs for homecare services.
• Initiates referral process and interdisciplinary communication.

Patient Care Coordinator – Registered Nurse, RN

Pharmacist

• Responsible for ensuring safe, effective, and economical use of medications for patients of all ages.
• Preparing and dispensing prescriptions.
• Advising healthcare professionals on drug therapies.
• Monitoring patient medication regimens.
• Conducting patient education on drug use.
• Collaborating with medical staff to manage patient treatments.
• Overseeing the activities of pharmacy technical staff and interns.
• Engaging in committee involvement, teaching, and participating in clinical research and continuing education.

Advanced Practice Provider – Outreach

Patient Access Supervisor

Occupational Therapist

Radiology Technologist

Radiology Technologist

Care Assistant – Certified, Hospice and Home Care

Licensed Practical Nurse, Medical Assistant

Collection Specialist

RN - Clinic

Physician Assistant/Nurse Practitioner – Family Medicine

Radiology Technologist, Sonographer, CT Technologist, MRI Technologist

Radiology Technologist, CT Technologist, MRI Technologist

Patient Accounts Specialist

Patient Care Coordinator – Registered Nurse, RN

Pharmacist – Inpatient