Avera McKennan Hospital & University Health Center

Account Manager

• Serve as the primary relationship owner for assigned clinics, hospitals, and referral sources, building and maintaining strong, long-term relationships.
• Understand customer needs by providing information on products and services and providing innovative solutions when needed.
• Lead structured six-week territory rotations with provider visits, performance reviews, and reactivation of underperforming accounts.
• Track and analyze referral trends using market insights data, internal dashboards, and Customer Relationship Management (CRM) to target gaps and guide outreach strategy.
• Collaborate with clinic and branch managers to set provider-specific referral goals and support regional growth plans.
• Partner with leadership to identify new service lines or geographic gaps, and provide market-level insights to inform product, operational, and outreach strategies.
• Support development of business cases for new payer models, territory expansion, or underserved provider groups.
• Represent Avera HME at provider events, health fairs, and educational sessions to promote services and strengthen community relationships.
• Coordinate targeted marketing and provider education campaigns in partnership with internal clinical and outreach teams.
• Elevate awareness of the full Avera HME portfolio, ensuring providers understand ordering workflows, qualifications, and available patient support resources.
• Document all key activities, contacts, and goals in CRM systems to ensure alignment, visibility, and accountability across departments.

Account Manager – HME

Recruitment

• Leads strategic coordination with internal stakeholders and external partners for recruiting initiatives.
• Designs international hiring initiatives including scheduling and facilitating hiring events.
• Develops and maintains program-level reporting for international hires.

Talent Acquisition Strategist

• Travels to facilities across the Avera footprint.
• Provides patient care by reviewing physician prescriptions and communicating the nursing care plan.
• Develops nursing care plans by obtaining medical histories and examining patients.
• Teaches healthcare requirements by establishing patient care goals and instructing patient, family, and friends.
• Evaluates patient care by adhering to therapeutic standards and reviewing patient records.
• Maintains safe, secure, and healthy patient care environment by adhering to infection-control policies and protocols.
• Documents patient care services by charting in patient and department records.

Registered Nurse, Traveler

• Collects data and conducts a focused nursing assessment of the health status of a patient.
• Participates with other health care providers in the development and modification of the patient-centered health care plan.
• Implements nursing interventions within a patient-centered health care plan.
• Assists in the evaluation of responses to interventions.
• Provides for the maintenance of safe and effective nursing care rendered directly or indirectly.
• Advocates for the best interest of the patient.
• Communicates and collaborates with patients and members of the health care team.
• Assists with health counseling and teaching.
• Delegates and assigns nursing interventions to implement the plan of care.

• Delivers Nursing Care by developing a nursing diagnosis.
• Provides patient care by reviewing physician prescriptions and communicating the nursing care plan.
• Develops nursing care plans by obtaining medical histories and examining patients.
• Teaches healthcare requirements by establishing patient care goals and instructing patients, families, and friends.
• Evaluates patient care by adhering to therapeutic standards and measuring health outcomes against patient care standards.
• Maintains safe, secure, and healthy patient care environment by adhering to infection-control policies and protocols.

RN II – AESS Temp Staffing – PRN

Human Resources

• Provide overall leadership, direction, and coordination for all operating areas within Avera McKennan.
• Work with system HROs on developing and/or implementing appropriate policies and procedures to enhance efficient and effective operations.
• Implement system and regional HR strategic plans and budget targets into operational action plans.
• Oversee the investigation of all employee complaints or allegations.
• Serve as an advisor and consultant to the Chief Executive Officer and Senior Leadership Team.

Human Resources Officer

Account Executive

• Accountable for Avera@Home HME system-wide sales to home medical equipment referral sources.
• Develops and implements a sales plan for the designated market territory.
• Responsible for timely completion and communication of sales reports.
• Direct involvement in problem resolution for referral and end-user.
• Provides input for product and program development.

Sales Representative

Manager

• Responsible for all aspects of the day-to-day operations of the clinic.
• Manages, supervises, and coordinates day-to-day operations of the clinic to include financial management, maintenance of the operating budget, expense management, staffing, and services offered by the clinic.
• Collects data, prepares reports, analyzes statistics, and answers correspondence.
• Identifies and reviews operational problems and resolves the issue or brings to the attention of leadership.
• Assists leadership with the preparation, implementation, and monitoring of budgets and business plans.
• Ensures that open, professional communication is maintained with providers on a daily basis.

Clinic Manager

• Partners closely with the Talent Acquisition team and Hiring Leaders to understand staffing needs.
• Develop and implement a proactive, innovative sourcing strategy.
• Creatively source, assess and select qualified applicants for open searches.
• Anticipate industry trends and utilize labor market information.

Talent Acquisition Sourcer

Therapist

• Coordinate and deliver occupational therapy services based on health diagnosis
• Develop and implement individualized treatment programs
• Evaluate assigned patients using data from various sources
• Provide direct therapy services using various functional settings and strategies
• Establish and modify intervention goals based on ongoing evaluations
• Communicate effectively with patients, families, and team members

Occupational Therapist, OT

• Responsible for the care planning, utilization of services, coordination of care, and the education of the interdisciplinary teams in the management of patient care services.
• Develops all patient care plans in collaboration with the physician and interdisciplinary team, providing patient centered care efficiently, effectively, with the best possible outcomes.
• Functions as interventionalists in the home utilizing clinical expertise and problem solving to make recommendations to the physicians based on comprehensive physical, psychosocial, emotional, spiritual and bereavement patient assessments.
• Implements the nursing process utilizing highly proficient assessment skills in the performance of Start of Care visits, post-hospital evaluations, patient re-certifications, discharges and supervisory visits.
• Partners with the physician and the interdisciplinary team to develop the plan of care in collaboration with the patient.
• Makes recommendations for efficient and effective utilization of resources to achieve positive outcomes by implementing clinical protocols during the admission visit as dictated by patient’s diagnosis.
• Initiates and responds to requests for changes in plans of care, determines appropriateness of change and whether or not the change would be considered a Significant Change in Condition, for which an OASIS is required.
• Demonstrates ability to affect the behavior of others to follow the recommended alternatives to care which includes providing thorough instruction and disease management education to patients and/or caregivers as ordered by the physician.
• Educates patients, families, and caregivers about disease process, community resource and recommended self care.

Registered Nurse, RN Case Manager

Director

• Leads Avera Holy Family mission orientation and ongoing mission formation for trustees, providers, employees, volunteers and administrative staff regarding the Catholic identity, mission, values, and heritage of Avera.
• In collaboration with mission leaders across Avera, designs and conducts formation activities for Avera Holy Family.
• In collaboration with mission leaders across Avera and the system ethicist, leads/facilitates ethics consultation, ethics education, and policy review.
• Serves as a member of the facility Chaplaincy Advisory Committee and attends local ministerial association meetings.
• Leads the Community Health Needs Assessment process and works collaboratively with operational leaders and finance on advancing charity care and community benefit.
• Supports recognition and celebration of the religious character of the facility with appropriate attention to ecumenism and diversity.
• Coordinates Foundation Advisory Committee and mission related programs and activities within the facility and in the community.
• Leads Patient Family Advisory Council and volunteer program.
• Participates in job fairs, (in conjunction with Human Resources), community events, and hospital committees as requested.
• Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Director – Mission Services

• Provide strategic oversight and guide the policy and advocacy strategy to advance the mission of Avera.
• Monitor, analyze, and respond to state and federal legislation, regulations, and emerging trends that impact healthcare access, affordability, and quality.
• Build strong relationships with policymakers, government agencies, industry associations, and community partners to shape public policy priorities.
• Develop policy briefs, position statements, and educational materials to inform leadership, staff, and external stakeholders.

Public Policy Manager

• Responsible for the recruitment and placement of physician and advanced practice providers.
• Provides input into the physician and advanced practice provider recruitment plan.
• Develops and delivers recruitment strategies by working with Administration, Management, and members to understand needs of the organization and create strategies to successfully recruit new members to the team.
• Coordinates the sourcing of physician and advanced practice provider candidates utilizes a variety of options.
• Completes candidate screening.
• Plans and coordinates site visits for physician and advanced practice provider recruits including transportation, accommodations, development of a complete itinerary to include: facility and community information; assures that the salary and benefits packages are developed.
• Ensures the physician and advanced practice provider completes paperwork for license, credentialing, employment.
• Assists with required documentation with Human Resources/Medical Support Services to assure a smooth employment process including managing the relocation process.
• Oversees the arrangement for the orientation and integration of successful candidates into both the community and the organization.
• Prepares and processes initial member contracts and serves as a resource to Administration by producing contract amendments and addendums.
• Supports Administration in the securing locums and independent contract coverage when needed.
• Presents information to a variety of audiences, including but not limited to: medical students, residents, physician leadership, board of directors, etc.
• Serves as the primary contact for physician and advanced practice provider applicants/recruits for additional information requests.