Patient Access Supervisor

Avera McKennan Hospital & University Health Center

Patient Access Supervisor overseeing front-end revenue cycle operations at Avera healthcare facilities. Managing workflow, staffing, patient access processes, compliance, and team performance.

Posted 8/19/2026full-timeO'Neill • New York • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing front-end Revenue Cycle operations, including staff management, workflow optimization, and compliance with healthcare regulations. Proven ability to develop policies, evaluate performance, and maintain effective communication within a healthcare setting.

Highest-signal resume keywords

Front-End Revenue Cycle ManagementStaff Performance EvaluationPolicy DevelopmentProject ManagementHealthcare Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle CoordinationStatistical AnalysisStaff SchedulingFinancial CounselingInsurance VerificationPre-Registration CoordinationDenial AvoidancePayer NotificationProcess ImplementationPerformance Management

Soft Skills

Effective CommunicationTeam CollaborationLeadershipProblem SolvingConflict Resolution

Certifications & Qualifications

Associate's Degree in BusinessHealth Information Management

Industry Keywords

CMS ComplianceThe Joint Commission StandardsDHHS RegulationsOSHA StandardsHealthcare Setting

About the role

Key responsibilities & impact

Oversee overall operations and processes within front-end Revenue Cycle coordination
Track workflow functions daily and implement solutions to meet turnaround times
Prioritize workflow and staffing assignments
Maintain statistical information for optimal staff scheduling and customer service
Report operating process issues to the Patient Access Manager
Maintain and help develop policies and procedures
Plan, develop, implement, and evaluate goals, objectives, policies, and procedures with leadership and peers
Evaluate staff performance and productivity, identify deficiencies, report trends, and take appropriate action
Coordinate pre-registration, pre-certification, pre-authorization, payer notification, insurance verification, financial counseling, referrals, point-of-care collections, training, and denial avoidance
Coordinate staff onboarding and in-services and validate competencies
Assist employees with computer software and process project implementations
Create and maintain staff schedules in accordance with budget
Assist with reimbursement guidelines for government and private providers
Build cooperative working relationships with physician office staff, hospital departments, physicians, and co-workers
Provide leadership with timely information regarding Patient Access processes, staffing, and customer service issues
Interview, hire, develop, train, retain, assign, lead, appraise, reward, coach, and resolve employee complaints and problems

Requirements

What you’ll need

Associate's or equivalent experience in areas of Business, Health Information Management, or a related field
1-3 years of front-end revenue cycle supervisory/leadership experience in a large healthcare setting
1-3 years of proven experience managing multiple projects and personnel management effectively
Ability to work the hours specified, including possible weekends, evenings, and holidays
Visual acuity adequate to perform position duties
Ability to communicate effectively with others, hear, understand, and distinguish speech and other sounds
Ability to maintain confidentiality
Ability to work effectively in a team environment
Compliance with safety principles, laws, regulations, and standards associated with CMS, The Joint Commission, DHHS, and OSHA if applicable

Benefits

Comp & perks

PTO available day 1 for eligible hires
Up to 5% employer matching contribution for retirement
Career development guided by hands-on training and mentorship
Disability accommodations for online application assistance