Availity

Engineer

• Design and maintain Apple and Android device management architecture across Intune (MDM & App Protection/MAM)
• Administer Jamf Pro ensuring alignment with security, compliance, and user experience goals
• Define enrollment strategies (ADE/DEP or AMAPI), ownership models (corporate vs BYOD), and policy baselines for macOS/iOS/iPadOS/Android
• Operationalize Zero Touch provisioning via Automated Device Enrollment (ADE)
• Build and manage configuration profiles, compliance policies, conditional access, device restrictions, Wi Fi/VPN, certificates (SCEP/PKCS), and app protection policies for iOS/iPadOS/Androids
• Partner with IT Support teams, Security, Networking, and end users to ensure optimal device performance
• Identify opportunities for continuous improvement
• Document processes, configurations, and troubleshooting steps in knowledge bases
• Translate business requirements into efficient and effective technical solutions
• Ensure delivery of expected business benefits on time and within budget

Cloud Device Management Engineer

Director

• Defining and executing the platform product strategy and modernization roadmap
• Leading the evolution of core platform capabilities, shared services, APIs, and integration frameworks
• Driving interoperability strategy to improve connectivity across providers, payers, partners, and healthcare technology ecosystems
• Identifying market opportunities and unmet needs, then translating them into platform investments
• Partnering closely with engineering and architecture leaders to ensure technical feasibility
• Expanding the platform’s reach and value through reusable services and partner enablement
• Owning platform-related go-to-market strategy in partnership with various stakeholders
• Building business cases, prioritizing investments, and managing key aspects of portfolio performance and P&L
• Monitoring product, customer, and operational metrics to drive continuous improvement
• Collaborating across Product, Marketing, IT, Sales, Service, and executive leadership

Product Director – Platform

Analyst

• Focus on the design, development, implementation, and support of EDI, electronic commerce, and application integration solutions
• Assess, analyze, and implement solutions in a timely and efficient manner
• Execute and maintain implementation processes and train internal and external stakeholders
• Mentor Implementation Analysts to ensure adherence to company standards
• Manage client expectations and timelines leading up to the go-live of complex accounts
• Analyze test data to find root causes, trends, and gaps
• Work with development to gather requirements and test new features
• Lead internal technical trainings and operationalize new products and services

Senior Implementation Analyst

Manager

• Leading and developing a team of Implementation Analysts
• Partnering in a co-manager model to balance team workload
• Overseeing implementation delivery from intake through production
• Acting as the primary escalation point for complex client and production issues
• Supporting release cycles, including occasional evening or weekend involvement
• Driving improvements across processes, workflows, and tools

Manager, Health Plan Technical Delivery

Full-stack Engineer

• Design and implement scalable and resilient end-to-end data analytic pipelines
• Translate complex analytical concepts into modularized software components to surface specific and actionable insights
• Mentor data analysts and data engineers to mature proof-of-concepts and harden them into data analytic solutions
• Automate manual reporting and analytic processes to improve efficiency and improve user experience using cloud-native technologies
• Investigate healthcare data, including medical procedures, health conditions, and provider practices
• Apply business acumen to enhance data quality and curation methodologies to ensure accurate and reliable inputs to analysis and predictive modeling
• Identify data abnormalities and their root causes and suggest possible steps for mitigation
• Write and maintain unit and integrations testing suites, QA, and UAT scenarios
• Contribute to software maintenance and deployment practices, including production code repo. and CI/CD pipeline processes such as git actions and hooks, package and environment creation and maintenance, and updating or implementing infrastructure as code
• Coach, mentor, and knowledge share for growth of the team and quality improvement
• Work with data analysts and data scientists to apply industry standards and optimize analytic jobs

Analytics Software Engineer IV

Product Manager

• Leading discovery, defining strategy, and driving roadmaps that strengthen our scalable product platform
• Driving execution in ambiguity, maintaining momentum, making sound tradeoffs, and moving work forward decisively
• Owning product outcomes, from problem definition through delivery and iteration, for mission‑critical, technically complex products
• Shaping the product vision and strategy, setting clear product goals and KPIs
• Collaborating with cross-functional teams including engineering, design, sales, and marketing to deliver innovative solutions

Program Manager

• Managing a portfolio of concurrent projects, typically balancing one or two large, high-impact initiatives alongside smaller efforts
• Leading cross-functional initiatives across product, engineering, legal, and operations teams
• Driving both traditional project efforts (e.g., product launches, migrations) and operational transformation initiatives focused on improving systems and processes
• Building structure, reporting, and visibility through tools like Smartsheet, including dashboards and automated workflows
• Partnering with stakeholders to align priorities, track progress, and drive outcomes across complex initiatives
• Identifying opportunities to improve internal processes and enhance organizational efficiency
• Navigating ambiguity and proactively creating clarity in environments with limited documentation or established processes

Senior Manager, Program Management

Customer Success Manager

• Owning and managing assigned health plan accounts, serving as the primary point of contact for customer success and relationship management
• Building strong, trusted relationships with client stakeholders, including navigating difficult conversations and escalations with professionalism and tact
• Coordinating cross-functionally with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution
• Tracking and managing complex client issues, ensuring accountability, progress, and timely outcomes even when direct ownership sits with another team
• Driving customer satisfaction, retention, and long-term success by proactively identifying risks and opportunities within assigned accounts
• Identifying opportunities to expand value and protect recurring revenue, partnering with internal teams as needed (non-quota carrying)
• Representing the customer internally and ensuring alignment between client needs and organizational priorities

Medical Director

• Providing clinical leadership across Availity’s platform, including solutions that influence: Prior authorization, Utilization management, Clinical data exchange, Revenue cycle and administrative workflows connected to patient care
• Ensuring clinical logic, policies, and automation align with standards of care and payer medical policy frameworks
• Identifying and mitigating clinical, ethical, and reputational risk associated with scaled automation and AI-enabled workflows
• Partnering with Legal, Compliance, and Security teams on clinical governance and regulatory considerations
• Acting as the senior clinical partner to Product, Engineering, and Data Science
• Validating clinical assumptions embedded in business rules, analytics, and AI models
• Ensuring solutions are usable, defensible, and trusted in real provider and payer environments
• Serving as Availity’s primary clinical executive for enterprise customers
• Supporting payer medical leaders, provider executives, and clinical operations teams in adopting Availity solutions
• Partnering with Sales, Growth, and Customer teams in complex clinical discussions, evaluations, and implementations
• Defining clinical success criteria for solutions that support payer-provider interaction and decision-making
• Ensuring clinical claims are accurate, defensible, and supported by evidence or operational logic
• Supporting outcome measurement tied to efficiency, quality, and reduced friction in healthcare delivery
• Representing Availity as a credible, clinically grounded leader in the healthcare ecosystem
• Educating internal teams on how clinical practice, payer policy, and operational realities intersect
• Helping position Availity as a trusted, neutral intermediary in healthcare collaboration

Chief Medical Officer

DevOps Engineer

• Lead the design, implementation, management, support, and operation of cloud-native infrastructure and container orchestration platforms
• Drive platform reliability, scalability, automation, and operational excellence across critical SaaS and cloud-based workloads
• Work closely with Cloud Architecture, Security, and Engineering teams to modernize infrastructure and implement best practices
• Function as a senior technical leader, contributing to architectural decisions and mentoring engineers
• Ensure alignment with security, compliance, and operational standards

DevOps Engineer V

• Defining and executing the platform product strategy and modernization roadmap
• Leading the evolution of core platform capabilities, shared services, APIs, and integration frameworks
• Driving interoperability strategy to improve connectivity across providers, payers, partners, and healthcare technology ecosystems
• Identifying market opportunities and unmet needs, then translating them into platform investments that drive scale, adoption, and growth
• Partnering closely with engineering and architecture leaders to ensure technical feasibility, architectural alignment, scalability, reliability, and performance
• Expanding the platform’s reach and value through reusable services, partner enablement, ecosystem integrations, and product line extensions
• Owning platform-related go-to-market strategy in partnership with Marketing, Sales, and other stakeholders
• Developing market insight through direct customer and partner engagement, advisory relationships, and ongoing research
• Building business cases, prioritizing investments, and managing key aspects of portfolio performance and P&L
• Monitoring product, customer, and operational metrics and using those insights to drive continuous improvement
• Collaborating across Product, Marketing, IT, Sales, Service, and executive leadership to align priorities and deliver results
• Evaluating strategic partnerships that accelerate platform capabilities or improve delivery of product outcomes
• Representing Availity in industry and customer-facing settings by communicating thought leadership, platform value, and innovation strategy

• Owning and managing assigned health plan accounts, serving as the primary point of contact for customer success and relationship management.
• Building strong, trusted relationships with client stakeholders, including navigating difficult conversations and escalations with professionalism and tact.
• Coordinating cross‑functionally with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution.
• Tracking and managing complex client issues, ensuring accountability, progress, and timely outcomes even when direct ownership sits with another team.
• Driving customer satisfaction, retention, and long‑term success by proactively identifying risks and opportunities within assigned accounts.
• Identifying opportunities to expand value and protect recurring revenue, partnering with internal teams as needed (non‑quota carrying).
• Representing the customer internally and ensuring alignment between client needs and organizational priorities.

• Lead the design, implementation, manage, support and operation of cloud-native infrastructure and container orchestration platforms
• Drive platform reliability, scalability, automation, and operational excellence across critical SaaS and cloud-based workloads
• Work closely with Cloud Architecture, Security, and Engineering teams to modernize infrastructure
• Implement best practices, enable application teams through self-service and platform capabilities
• Contribute to architectural decisions, mentor engineers, and ensure alignment with security, compliance, and operational standards
• Design, deploy, and manage production-grade Kubernetes clusters
• Build and maintain containerized workloads using Docker and Kubernetes best practices
• Provision and manage cloud infrastructure using Infrastructure as Code (Terraform, CloudFormation)
• Develop reusable modules and automation frameworks to enable self-service infrastructure
• Design and maintain CI/CD pipelines to support containerized application delivery
• Implement monitoring, logging, and alerting solutions for Kubernetes workloads and infrastructure
• Lead incident response, root cause analysis (RCA), and continuous improvement efforts
• Mentor junior and mid-level engineers, providing technical guidance and career development support

Senior DevOps Engineer

• Owning and managing assigned health plan accounts
• Serving as the primary point of contact for customer success and relationship management
• Building strong, trusted relationships with client stakeholders
• Coordinating cross‑functionally with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution
• Tracking and managing complex client issues
• Driving customer satisfaction, retention, and long‑term success by proactively identifying risks and opportunities
• Identifying opportunities to expand value and protect recurring revenue

Senior Customer Success Manager

Product Operations

• Developing and leading the Product Operations function to support product strategy, planning, execution, and measurement
• Establishing scalable processes, frameworks, and operating rhythms across Product, Engineering, Design, Customer Success, Sales, and Marketing
• Driving product portfolio planning, roadmap governance, prioritization frameworks, and quarterly business reviews
• Building reporting systems and dashboards to track product performance, delivery metrics, customer outcomes, and operational KPIs
• Partnering with Product leadership to improve decision-making through data analysis, insights, and business intelligence
• Optimizing product development lifecycle processes including intake, prioritization, release management, and post-launch reviews
• Leading tooling and systems strategy for product management platforms, workflows, and documentation standards
• Facilitating cross-functional communication and alignment to ensure organizational transparency and execution consistency
• Identifying operational bottlenecks and implement continuous improvement initiatives across teams
• Supporting strategic initiatives including organizational scaling, change management, and process transformation
• Managing and mentoring Product Operations team members and foster a culture of accountability and continuous improvement

Cloud Device Management Engineer

Product Director – Platform

Senior Implementation Analyst

Manager, Health Plan Technical Delivery

Analytics Software Engineer IV

Product Manager

Senior Manager, Program Management

Customer Success Manager

Chief Medical Officer

DevOps Engineer V

Product Director – Platform

Customer Success Manager

Senior DevOps Engineer

Senior Customer Success Manager

Director, Product Operations