Application Support Engineer

Availity

Provides Tier 1 and Tier 2 support for customers in healthcare technology. Responsible for monitoring system health and troubleshooting issues on a 24x7x365 production platform.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in application and production support, with a strong focus on troubleshooting, incident management, and system stability. Proficient in SQL, database management, and automation to enhance operational efficiency.

Highest-signal resume keywords

Application SupportSQL KnowledgeLinux/Unix FamiliarityMonitoring Tools ExperienceScripting/Automation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLDatabase ManagementJavaJavaScriptScriptingAutomationIncident ManagementTroubleshootingSystem MonitoringFile Transfer

Soft Skills

CollaborationCustomer InterfaceDocumentation

Tools & Technologies

SplunkSolarWindsNew RelicAWSAzureGCP

Industry Keywords

Tier 1 SupportTier 2 SupportBatch ProcessingReal-Time ProcessingSystem Health Monitoring

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformJavaJavaScriptLinuxMongoDBOraclePostgresSplunkSQLUnix

About the role

Key responsibilities & impact

Provide Tier 1 and Tier 2 support for customers and internal teams
Responsible for monitoring system health, troubleshooting issues, managing incidents
Act as a key interface with customers and internal stakeholders
Support batch and real-time processing; troubleshoot failures and reprocess as needed
Investigate production issues and manage escalations
Validate processing results and ensure system stability
Perform FTP/file transfer support
Document incidents, resolutions, and processes
Collaborate across teams to resolve issues
Automate manual tasks where possible

Requirements

What you’ll need

Associate degree in Computer Science or related field OR equivalent experience
2–5 years in application/production support (Tier 1/2)
SQL and database knowledge (Oracle, PostgreSQL, MongoDB, etc.)
Familiarity with Linux/Unix systems
Understanding of programming concepts (Java, JavaScript, etc.)
Experience with monitoring tools (Splunk, SolarWinds, New Relic)
File transfer (FTP) experience
Basic cloud knowledge (AWS, Azure, or GCP)
Scripting/automation skills

Benefits

Comp & perks

Competitive salary
Bonus structure
Generous HSA company contribution
Healthcare, vision, dental benefits
401k match program
Unlimited PTO for salaried associates + 9 paid holidays
Up to $250/year reimbursement for gym memberships and wellness programs
Education reimbursement
Paid Parental Leave for moms and dads
Community engagement opportunities