CLM Administrator

Availity

Legal Operations Ironclad Administrator optimizing Ironclad software deployment and support for the legal team. Driving system efficiency while collaborating with multiple business units within Availity.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in implementing and optimizing Ironclad contract management software, including configuration, workflow creation, and system integration. Proficient in providing technical support and training for end-users while collaborating with stakeholders to enhance system performance.

Highest-signal resume keywords

Ironclad Software ImplementationAPI Development and ManagementTechnical Support and TroubleshootingWorkflow Creation and OptimizationTraining and Documentation Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ironclad Contract Management SoftwareSystem IntegrationWeb TechnologiesDatabase ManagementWorkflow TestingData MigrationTemplate CustomizationConditional RoutingApproval LogicSystem Performance Monitoring

Soft Skills

Problem-SolvingAnalytical SkillsStrong CommunicationTeam CollaborationTraining Skills

Tools & Technologies

SharePointSalesforceDocuSignServiceNowCPQZuoraWorkday

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Contract ManagementWorkflow ManagementEnterprise Systems IntegrationTechnical SupportEnd-User Training

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead and support the implementation of Ironclad software, including configuration, template customization, workflow creation, and data migration
Serve as product owner for Ironclad workflows, including intake design, launch forms, conditional routing, approval logic, template updates, signature steps, archive steps, workflow testing, release management, and post-launch enhancements
Work with internal stakeholders to ensure timely and successful deployment of the Ironclad platform
Improve the utilization and optimization of Ironclad within the organization
Implement and manage the contract repository within Ironclad
Provide advanced technical support to end-users, troubleshooting and resolving issues related to the Ironclad platform
Collaborate with Ironclad’s support team to address complex technical problems
Assist in the integration of Ironclad with other enterprise systems through APIs and custom connectors
Develop and maintain custom workflows, templates, and forms within Ironclad
Monitor system performance and manage system upgrades with IT teams

Requirements

What you’ll need

Bachelor's degree
2+ years of experience using, managing, and implementing Ironclad contract management software
2+ years of experience in technical support, software implementation, or a similar role
Expertise in handling the utilization and optimization of Ironclad within an organization
Proficiency in system integration, including API development and management
Experience with SharePoint, Salesforce, DocuSign, and ServiceNow preferred
Strong problem-solving and analytical skills
Excellent understanding of web technologies, databases, and system architecture
Ability to work independently and as part of a team in a fast-paced environment
Strong communication skills, with the ability to translate complex technical concepts for non-technical users
Exceptional training skills, including presenting in front of a large audience in-person and/or via Teams/Zoom
Experience creating training videos, training documentation, and other materials for Ironclad end-users
Knowledge of SharePoint, Salesforce, ServiceNow, DocuSign, CPQ, Zuora, and Workday

Benefits

Comp & perks

Competitive salary
Generous HSA company contribution
Healthcare, vision, dental benefits
401k match program from day one
Unlimited PTO for salaried associates + 9 paid holidays
Hourly associates start at 19 days PTO and go up
Reimbursement up to $250/year for gym memberships, racing events, weight management programs
Education reimbursement
Paid Parental Leave for both birth and adoptive parents
Community engagement opportunities