Application Support Engineer

Availity

Provides Tier 1 and Tier 2 support for customers and internal teams at Availity. Supporting a 24x7 production platform while ensuring reliable application performance and managing incidents.

Posted 6/19/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformGrafanaJavaJavaScriptLinuxMongoDBOraclePostgresSplunkSQLUnix

About the role

Key responsibilities & impact

Provides Tier 1 and Tier 2 support for customers and internal teams while supporting a 24x7x365 production platform
Monitors system health, troubleshooting issues, managing incidents, and ensuring reliable application performance
Acts as a key interface with customers and internal stakeholders
Monitors system health, performance, and alerts using enterprise tools (e.g., Splunk, Grafana, New Relic)
Supports batch and real-time processing; troubleshoots failures and reprocesses as needed
Investigates production issues and manages escalations
Validates processing results and ensures system stability
Performs FTP/file transfer support (including credential updates)
Participates in rotating on-call support
Provides timely, professional communication with customers
Educates users and improves self-service capability
Documents incidents, resolutions, and processes
Maintains knowledge base and support procedures
Follows SLAs and operational standards
Collaborates across teams to resolve issues
Automates manual tasks where possible
Performs root cause analysis
Handles multiple priorities in a fast-paced environment

Requirements

What you’ll need

Associate degree in Computer Science or related field OR equivalent experience
2–5 years in application/production support (Tier 1/2)
SQL and database knowledge (Oracle, PostgreSQL, MongoDB, etc.)
Familiarity with Linux/Unix systems
Understanding of programming concepts (Java, JavaScript, etc.)
Experience with monitoring tools (Splunk, SolarWinds, New Relic)
File transfer (FTP) experience
Basic cloud knowledge (AWS, Azure, or GCP)
Strong troubleshooting and analytical ability
Ability to multitask and prioritize
Strong written and verbal communication
Proficiency in Microsoft Office

Benefits

Comp & perks

Generous HSA company contribution
healthcare, vision, dental benefits
401k match program on day one
unlimited PTO for salaried associates + 9 paid holidays
19 days of PTO for hourly associates
reimbursement up to $250/year for gym memberships, racing events, weight management programs
education reimbursement
Paid Parental Leave for both moms and dads

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLOraclePostgreSQLMongoDBLinuxUnixJavaJavaScriptFTPcloud computing

Soft Skills

troubleshootinganalytical abilitymultitaskingprioritizationwritten communicationverbal communication

Certifications

Associate degree in Computer Science