athenahealth

Business Operations

• Partner with business and technology teams to improve systems, workflows, and operational processes
• Gather and translate business needs into clear requirements
• Support solution design and implementation
• Help ensure new capabilities deliver measurable value
• Conduct application configuration in Salesforce and supporting applications
• Validate functionality and coordinate user acceptance testing with stakeholders
• Conduct data analysis, write queries, and develop reports
• Identify opportunities to improve efficiency, scalability, and user experience

Business Systems Manager – Customer Care Management

Procurement

• Develop and execute category sourcing strategies for assigned direct and indirect spend areas
• Lead and manage sourcing events, including RFPs, vendor evaluations, and end‑to‑end contract negotiations
• Analyze spend data, market insights, and supplier performance metrics
• Manage supplier relationships, ensuring high performance and compliance
• Implement and optimize procurement processes and systems
• Monitor supplier compliance and category governance
• Prepare procurement summaries and stakeholder communications
• Partner with cross‑functional teams to ensure sourcing outcomes meet objectives
• Drive continuous improvement initiatives across sourcing and procurement operations
• Provide mentorship and guidance to junior team members

Procurement Manager – Strategic Sourcing

Security Engineer

• Help protect athenahealth’s sensitive company, customer, workforce, and healthcare data
• Support the operation and improvement of data loss prevention and insider risk capabilities across endpoint, email, SaaS, cloud, collaboration, identity, and security platforms
• Configure, monitor, and tune DLP, UEBA, DSPM/SSPM, and insider risk controls
• Support tools such as Cyberhaven, Proofpoint, CrowdStrike, and Splunk
• Maintain policies, classifiers, thresholds, exceptions, alert routing, and workflow logic
• Troubleshoot tooling issues, endpoint policy behavior, telemetry gaps, alert quality, and coverage concerns
• Validate data flows, integrations, event quality, and control effectiveness with platform owners and security partners
• Triage alerts involving sensitive data movement, endpoint activity, SaaS usage, email exfiltration, external sharing, removable media, personal cloud storage, unusual user behavior, and AI tool usage
• Maintain playbooks, SOPs, dashboards, metrics, reports, escalation paths, and evidence-handling practices
• Partner with Incident Response, Cloud Security, Access Control, Endpoint Engineering, Privacy, Legal, Compliance, HR, and business stakeholders
• Cross-train team members in tool administration, workflows, and troubleshooting
• Participate in 24x7 on-call responsibilities

Senior Information Security Engineer – DLP/Insider Threat

Engineering Manager

• Lead, coach, and develop a team of software engineers.
• Set clear priorities, goals, and expectations aligned to business and operational needs.
• Manage sprint planning, work intake, delivery tracking, staffing, performance management, and career development.
• Create an inclusive, accountable team environment that supports technical excellence and continuous improvement.
• Partner with cross-functional stakeholders to translate operational pain points into scalable software solutions.
• Design, build, and support internal applications, services, and workflow tools for operational users.
• Support both frontend and backend development with maintainable, secure, performant solutions.
• Identify opportunities to automate manual and semi-manual operational workflows.
• Provide technical leadership across architecture, code reviews, release planning, and production readiness.
• Promote strong engineering practices including source control, automated testing, CI/CD, infrastructure automation, monitoring, and alerting.

Engineering Manager, NOC Automation and Custom Tools

Marketing Operations

• Lead marketing orchestration operations and automation strategy across the buyer journey
• Own the operational strategy for coordinated, data-driven engagement across the marketing funnel
• Ensure programs are prioritized, personalized, measurable, and aligned to lifecycle progression
• Work at the intersection of marketing strategy, operations, data, technology, and AI
• Own the operational architecture that integrates inbound and outbound motions
• Partner closely with AI Strategy lead to implement AI-driven initiatives
• Support marketing transformation efforts through scalable operational execution
• Partner across teams to implement data-driven, automated, and AI-enabled ways of working

Senior Manager, Marketing Operations – Orchestration & Automation Strategy

Operations

• Provide timely and accurate contract and proposal support to Sales and Customer Success teams while improving operational processes to scale Sales Operations.
• The role manages contract lifecycle activities, validates booking and revenue calculations, and maintains CRM data integrity to support renewals and client changes.
• Create, prepare, and process proposals and contracts, ensuring documents are complete and ready for signature.
• Review contracts for compliance with SOX and SOC1-related requirements and coordinate countersignature processing.
• Calculate and validate Bookings and Annual Revenue Implemented to support accurate revenue recognition.
• Coordinate with internal stakeholders to obtain client-signed contracts and resolve outstanding issues.
• Triage pricing and discount requests; route to Deal Desk and obtain required approvals from Legal, Billing and Finance.
• Maintain CRM data accuracy through daily, weekly, and monthly reviews and reporting.
• Support client repricing, billing initiatives, and termination processing for assigned accounts.
• Manage offboarding activities for assigned clients, ensuring timely completion of required steps.
• Identify and document opportunities to improve productivity and implement process improvements with appropriate automation.
• Learn and apply new AI tools to improve accuracy and efficiency in daily work.

Sales Operations Associate

Account Executive

• Drive new revenue from existing clients by identifying, qualifying, and closing opportunities for additional products and services
• Manage a full sales cycle including prospecting, discovery, presentations, value articulation, proposal development, and negotiation
• Maintain a healthy pipeline at 2x quota and consistently meet or exceed assigned revenue targets
• Conduct discovery conversations to understand client challenges related to billing, coding, denials, days in A/R, collection rates, patient payments, and payer performance
• Build strong relationships with practice administrators, physician owners, and billing leaders to support decision-making and address concerns
• Maintain accurate and timely pipeline reporting, forecasts, and CRM documentation
• Rapidly learn and effectively position newly launched products and services
• Integrate AI-enabled tools into daily sales activities to improve prospecting, discovery preparation, proposal quality, and pipeline management

Customer Success Manager

• Design and deliver high-impact internal enablement programs that drive measurable behavior change across Customer Success teams
• Partner with cross-functional stakeholders (e.g. CSM, Onboarding, Onsite Training, Product) to identify enablement needs aligned with team priorities
• Translate stakeholder input into: Clear learning objectives, Defined behavior changes, Training effectiveness measures
• Recommend appropriate enablement approaches (e.g. instructor-led, module-based, blended) based on audience and outcomes
• Balance stakeholder needs to deliver scalable, practical solutions without over-indexing on ad hoc requests
• Develop and maintain non-instructor-led training assets such as: Self-paced learning modules, Job aides, guides, and reference materials
• Facilitate engaging, interactive sessions that emphasize: Application and decision-making, Real-world scenarios and workflows
• Define and track training effectiveness metrics aligned to intended outcomes
• Analyze results and independently iterate on training content and delivery approach
• Incorporate learner and stakeholder feedback into continuous improvement cycles

Manager, Customer Success Enablement

DevOps Engineer

• Build and operate scalable observability and telemetry platforms that process logs, metrics, traces, and events across production environments
• Support monitoring, alerting, and instrumentation strategies that improve service visibility and operational insight
• Partner with engineering teams to strengthen telemetry collection and overall observability
• Design resilient, automated infrastructure and platform services that improve reliability, scalability, and efficiency
• Develop Infrastructure as Code and automation solutions that reduce toil and improve consistency
• Lead technical initiatives from architecture through implementation with attention to performance, reliability, security, and maintainability
• Troubleshoot complex production issues involving distributed systems, Linux infrastructure, networking, cloud services, and telemetry pipelines
• Participate in incident response and on-call processes
• Help drive operational excellence, root cause analysis, and continuous improvement
• Mentor engineers on SRE best practices, observability strategy, and scalable systems design
• Contribute to long-term platform strategy and reliability improvements.

Lead SRE – Observability

Machine Learning Engineer

• Participate in end-to-end AI/ML projects, from research and design through deployment and ongoing maintenance, to deliver scalable production systems.
• Implement ML pipelines and production-grade infrastructure that support high-volume workloads and reliable model execution.
• Partner with cross-functional teams to integrate AI capabilities that align with business goals and customer needs.
• Research and prototype new AI/ML algorithms and techniques to support innovation and product development.
• Help establish best practices for AI/ML development, deployment, monitoring, and governance across the team.
• Monitor model performance, scalability, and cost in production and contribute to continuous optimization.
• Apply AI tools and techniques in day-to-day engineering work to improve productivity, support experimentation, and strengthen evaluation of model behavior, outputs, and system impact.
• Advocate for responsible AI by considering fairness, transparency, data privacy, and appropriate use in model design and deployment.
• Collaborate with engineering partners to move models from prototype to production using repeatable, maintainable approaches.
• Document technical decisions, model behavior, and operational considerations to support shared understanding and long-term maintainability.

Senior AI/ML Engineer

Data Analyst

• Own the delivery of marketing analytics solutions end-to-end
• Develop and maintain scalable datasets and reporting tables in Snowflake
• Build and manage Power BI semantic models and dashboards
• Standardize KPI definitions and reporting logic across Marketing, Sales, and Finance
• Analyze marketing performance across the funnel
• Reverse-engineer and rationalize legacy dashboards and datasets
• Partner with IT, Data Engineering, and BI developers to improve data pipelines

Manager, Marketing Data Analytics

Administration

• 24x7 operational support
• Share responsibility for supporting data center-specific issues with local team members.
• Serve as the first responder for technical and facility-related issues within the data center.
• Manage the full lifecycle of servers, storage, and network equipment, including receiving, racking, maintenance, and recycling.
• Coordinate replacement of failed components and support hardware repair activities.
• Provide remote hands support for physical server, network, and telecommunications equipment.
• Work with operations teams and vendors to ensure equipment is operating optimally.
• Coordinate and supervise facility maintenance.
• Perform daily walkthroughs to check for error lights, inventory discrepancies, and facility issues.
• Maintain cleanliness of the data center, office, and storage areas.
• Ensure cable management and environment policies meet department standards.
• Diagnose and resolve hardware, network, and physical connectivity issues.
• Participate in problem-solving and process improvement efforts related to data center operations.
• Contribute to planning, design, and documentation related to power, cooling, layer 1 networking, and policies.
• Build strong relationships with the data center facility manager and team.
• Contribute to the DCEng knowledge base, documentation, and team culture.

Data Center Administrator

Sales

• Draft SDR outreach content for each new logo, audience-specific outbound activation deployed by the Group Marketing team
• Develop compelling sales development messaging strategies tailored to key Group buyer personas, audience sub-segments, specialties, and current vendor landscapes
• Determine the right messaging and content approaches to maximize prospect engagement, increase positive reply rates, and drive meetings booked
• Conduct A/B testing across messaging, cadence structure, timing, and personalization strategies
• Innovate with AI-driven tools and workflows to improve SDR outreach efficiency, personalization, scalability, and testing capabilities
• Monitor and analyze the performance of Marketing-prescribed SDR outreach
• Act as a key liaison between Group Marketing and SDR leadership teams

Sales Activation Associate

Director

• Lead the strategy that shapes athenahealth’s next generation of data products and platform services
• Identify and evaluate market opportunities
• Define commercialization strategies
• Help turn ecosystem insights into scalable growth plans
• Work closely with Product Management, Engineering, Business Development, Sales, Finance, and executive leadership
• Report to the Vice President of Product Management, Data and Ecosystem Platform
• Identify, assess, and prioritize emerging opportunities across data products
• Develop growth strategies for offerings such as research solutions and interoperability products
• Translate customer needs, market signals, and industry trends into strategic recommendations
• Define product positioning, value propositions, and pricing frameworks
• Partner with stakeholders to evaluate monetization approaches and business models
• Identify and cultivate strategic partnerships

Director, Product Market Strategy – Data Products

• Manage a portfolio of Group and Enterprise customers, supporting their success and growth on the athenahealth platform
• Build and manage relationships with assigned customers to understand business goals and drive successful outcomes
• Develop and maintain success plans aligned with customer priorities and performance objectives
• Partner with internal teams (e.g., product, training, support) to ensure customers achieve value from athenahealth solutions
• Conduct regular performance reviews with customer stakeholders to track progress and identify opportunities for improvement
• Monitor customer performance using benchmarks and data insights, recommending workflow or configuration improvements
• Maintain consistent communication with customers to address questions, updates, and ongoing initiatives
• Identify risks to customer satisfaction or retention and implement mitigation strategies in collaboration with internal teams
• Support product adoption and readiness for new features and enhancements
• Partner with account teams to identify opportunities for growth and expansion
• Familiarity with AI-enabled productivity tools, automation platforms, or data-driven customer engagement models.