athenahealth

Director

• Lead and mentor a team of Onboarding Success Managers to ensure the successful execution of multiple customer implementation projects, while driving accountability for consistency and quality.
• Oversee the end-to-end implementation process, including project scope, timeline achievement.
• Develop, articulate, and execute a clear strategy for the Customer Onboarding team, in alignment with the company’s overall business goals.
• Proactively track key performance indicators to assess team efficiency and effectiveness of implementations.
• Identify and address skill gaps and provide professional development to enhance team performance.
• Act as primary escalation point for implementation issues, ensuring that customers receive best-in-class service.
• Support growth initiatives and add-on services and solutions for existing athenaOne customers.
• Partner with Sales, Customer Success Management, and Product to deliver an exceptional and consistent customer experience.
• Anticipate and mitigate risks to clients within your book of business.

Director, Onboarding – Enterprise

Manager

• Develop, implement, and administer competitive benefits programs, including medical, dental, vision and wellbeing plans.
• Design and deliver clear, concise communications to employees, managers, and HR teams about benefits programs, ensuring high levels of engagement and understanding.
• Analyze benefits data and trends using reporting tools to inform strategy and decision-making.
• Ensure benefits comply with federal, state, and local regulations such as ERISA, ACA, FMLA, and COBRA.
• Collaborate with the Total Rewards team to align benefits programs with organizational goals and industry trends.
• Assess, design, and deliver relevant Wellness programs.
• Lead projects related to benefits enhancements, compliance, and communication initiatives.
• Utilize Workday HRIS to maintain accurate benefits data and streamline processes.
• Develop and maintain relationships with benefits vendors, including health insurance carriers, brokers, and administrators.
• Prepare annual benefits budgets, forecast costs, and track actual spending against projections.

Benefits Manager

Account Executive

• Independently manage assigned territory: Eastern US: Florida and a portion of Michigan
• Ensure their region achieves or exceeds required quota
• Develop integrated territory sales plan and ensure territory coverage to touch all opportunities on a scheduled basis
• Identify prospective situations where athena services can be sold
• Using leads obtained through lead developing process, contact potential clients to assess their individual needs and demonstrate how athena’s products can meet or exceed these needs
• Target and obtain audiences/appointments with physicians and physician practices
• Present athenahealth solutions from beginning to end by conducting in-person demonstrations and utilizing a "solution selling" approach
• Develop and submit comprehensive proposals based on the individually assessed needs of potential clients
• Maintain accurate up-to-date sales pipeline and forecasts
• Successfully negotiate contracts

Sales Executive, Manager

Marketing

• Partner closely with Creative Services, Channels, Product Marketing and Content teams to develop and execute multichannel, persona-based campaigns that differentiate us in market and accelerate pipeline and sales growth.
• Proactively engage with the sales team to coordinate campaign activities; communicate frequently to build trust and alignment.
• Test, measure, analyze, and optimize campaign performance, report on results and learnings.
• Equip sales with market and audience insights, messaging, and proof points to help increase sales productivity and effectiveness.
• Work with Events, Brand, & other centralized marketing functions in support of corporate-level programs and audience messaging.

Segment Marketing Associate

QA Automation Engineer

• Act as a trusted advisor to marketing stakeholders, aligning campaign strategies with platform capabilities and data architecture.
• Provide thought leadership on leveraging SFMCE, Data Cloud, and AI-driven personalization to optimize engagement.
• Design and implement advanced customer engagement journeys, segmentation strategies, and personalization using SFMCE and Data Cloud in collaboration with marketing strategy stakeholders.
• Configure and maintain data models, identity resolution, and audience segmentation within Salesforce Data Cloud.
• Integrate multiple data sources and destinations to enable unified customer profiles and real-time personalization.
• Implement AI-driven recommendations (e.g., Einstein, Agentforce), predictive scoring, and generative content capabilities within Marketing Cloud.
• Explore and deploy Agentforce solutions for marketing automation and conversational engagement.
• Develop and maintain automations, data extensions, and API integrations (REST/SOAP) for seamless data flow.
• Ensure compliance with data privacy regulations and maintain high standards for deliverability and reputation.
• Conduct peer reviews, troubleshoot technical issues, collaborate with QA resources to ensure quality deliverable hand offs.
• Document technical solutions and maintain version control for transparency and training.
• Mentor team members on advanced SFMC, Data Cloud, and AI capabilities.
• Stay current with Salesforce releases, AI advancements, and marketing technology trends to drive innovation.

Senior Marketing Automation Engineer – Salesforce Marketing Cloud

Data Analyst

• Create reliable and efficient queries transforming and extracting large data sets for dashboarding and data visualization.
• Build expertise in metric definitions and calculations to ensure accurate and proper interpretation of core business metrics and drivers.
• Develop knowledge of operational processes within upstream systems that source data to ensure modeled data is accurate and useful.
• Partner with the broader Business Operations team to drive projects and processes that contribute to improvements in data integrity.
• Identify opportunities to optimize reporting processes, data integration, and automation and partner with the broader team to execute on enhancements.
• Use data visualization (Power BI, Tableau, Tableau CRM, Excel), and analytic tools (R, Python, etc.) to grasp business insights, and to create consumable data visualizations and recommendations that influence business outcomes.
• Develop a deep understanding of our business reporting architecture to define metrics and design reporting to surface performance and create accountability.
• Analyze key performance metrics to identify root cause of performance issues.
• Regularly communicate performance trends and improvements to senior management and leadership ensuring they can talk to service-specific performance
• Ensure all programs have clear, quantifiable outcomes and measures that drive improved performance.

Director, Onboarding – Enterprise

Benefits Manager

Sales Executive, Manager

Segment Marketing Associate

Senior Marketing Automation Engineer – Salesforce Marketing Cloud

Analytics Manager