athenahealth

Medical Billing and Coding

• Analyze operational and workflow data to identify inefficiencies, root causes, and opportunities for process improvement within the Medical Coding Automation product.
• Design and recommend scalable solutions that prioritize automation, AI-enabled workflows, and operational efficiency over manual processes.
• Collaborate cross-functionally with Product, Operations, Commercial, and R&D teams to support implementation of workflow enhancements.
• Create and maintain project plans, presentations, stakeholder communications, and performance metrics to support transparency and execution.
• Ensure adherence to medical coding standards, compliance guidelines, and coding quality expectations across workflows and operational processes.

Senior Medical Coding Automation Associate

QA Engineer

• Review, assess, and quality check creative materials across all channels and formats to ensure alignment with brand standards and executional requirements
• Maintain strong brand governance across all deliverables, ensuring consistency in visual identity, tone, formatting, and overall presentation
• Focus review and refinement efforts on a wide range of marketing assets, including: PowerPoint decks, Social media assets, Paid media creative, Print collateral such as datasheets and case studies, Email marketing assets
• Edit, correct, and refine creative work as needed to bring materials to a polished, final state
• Confidently give feedback when work that does not meet brand, quality, or execution standards
• Partner closely with marketing stakeholders to ensure deliverables are accurate, consistent, and ready for use
• Identify and recommend opportunities to improve production workflows, streamline repeatable tasks, and increase efficiency
• Support the ongoing elevation of creative quality across all marketing outputs

Design QA Manager

Video Editor

• Lead the creative development and production of video and motion-based content from concept through final execution
• Create motion graphics and animation as the primary creative discipline
• Support end-to-end video production, including creative concepting, planning, editing, producing, and/or directing as needed
• Develop multi-media content for internal and external marquee events, including: Manifesto videos, Speaker bumpers, Interstitials, Venue screen content, Mainstage presentations
• Produce marketing content across a variety of formats, including: Brand videos, Social videos, Product videos, Paid media creative, Testimonials
• Partner with marketing, content, product, events, leadership, sales, and external agencies to gather requirements and deliver polished creative assets
• Translate strategic objectives and creative briefs into compelling visual storytelling
• Maintain a high standard of quality, consistency, and brand alignment across all video and motion deliverables
• Manage multiple projects simultaneously while balancing quality, speed, and stakeholder needs
• Contribute creative ideas and solutions that improve the overall impact and effectiveness of video content.

Creative Video Production Manager

Operations

• Review incoming creative briefs for completeness and accuracy
• Help assign requests to creatives based on required skillset and current bandwidth
• Maintain capacity dashboards in Monday.com and provide resourcing updates
• Coordinate timing and handoffs with the Project Management team for day-to-day production
• Track project status, dependencies, and risks and escalate blockers when necessary
• Identify day-to-day operational inefficiencies and implement improvements

Senior Creative Operations Associate

Communications

• Serve as the primary communications partner to the Chief Product & Operations Officer
• Build and run an integrated annual communications plan for the Product & Operations organization
• Identify and develop media-ready story angles tied to product innovation
• Develop and execute the Chief Product & Operations Officer’s external visibility strategy
• Ensure message accuracy and appropriate substantiation across communications
• Proactively connect Integrated Communications and Marketing stakeholders
• Build and maintain an operating rhythm that minimizes time burden on executives
• Provide communications counsel to senior leadership
• Track performance and insights across executive visibility

Director, Integrated Communications

Director

• Own and grow a portfolio of pharmaceutical and healthcare accounts with responsibility for revenue growth, retention, and long-term partnership development.
• Serve as a senior commercial lead across pharmaceutical manufacturers and agency relationships, building executive-level engagement across planning, strategy, investment, activation, and procurement teams.
• Lead strategic client discussions around HCP engagement, endemic media, sponsorships, programmatic activation, audience intelligence, and AI-enabled engagement opportunities.
• Develop integrated commercial solutions that align client objectives with epocrates capabilities across direct, sponsorship, custom, and programmatic offerings.
• Lead complex sales cycles from opportunity development through negotiation, execution, and long-term account growth.
• Identify and advance new business opportunities across assigned accounts, agency relationships, and strategic partnerships.
• Operate as a strategic advisor to clients and a market-facing representative of epocrates within the pharmaceutical and healthcare media ecosystem.

Director, Commercial Lead

Marketing

• Support campaign development through execution by drafting comprehensive campaign briefs and working closely with cross-functional and partner marketing teams to ensure successful launch and delivery.
• Develop recruitment launch materials for events and campaigns to support SDR/Inside Sales outreach efforts.
• Assist with SDR/Inside Sales outreach play development, from content creation and stakeholder alignment to play execution and performance reporting.
• Support development of compelling messaging that resonates with our Enterprise prospects and their various buyer personas, while aligning to our athenahealth brand and value messaging.
• Support event recruitment and execution.
• Proactively engage with the sales team to coordinate marketing activities, communicating frequently to build trust and alignment.
• Create customized, compelling content in support of individual sales strategies to help a prospect understand why a partnership with athenahealth is the right decision for their business.
• Test, measure, analyze, and optimize marketing tactic performance, report on results and apply learnings to future strategies.
• Equip sales with latest market and audience insights, messaging, and compelling proof points to help increase sales productivity and effectiveness.

Enterprise Segment Marketing Associate

Manager

• Shape the insights that help Product & Operations leaders make clear, informed decisions
• Partner closely with senior stakeholders to support governance, executive reporting, and ad hoc analysis
• Analyze headcount, financial, operational, and portfolio data to support executive decision-making
• Develop clear narratives and recommendations for leadership and board-level audiences
• Maintain tracking frameworks for portfolio health, resource allocation, and performance trends
• Build repeatable reporting processes that provide consistency while allowing for timely updates and ad hoc analysis
• Respond to analytical requests ranging from quick data pulls to in-depth, multi-week analyses
• Prepare board and executive reporting materials
• Use AI-enabled tools to speed up analysis, draft first-pass summaries, and test alternative ways to organize work

Manager, Analytics & Insights

Sales

• Create, maintain, and distribute sales compensation plans and related communications.
• Manage ongoing maintenance and administration of variable compensation programs throughout the year.
• Process and validate commission payouts to ensure accurate and timely payments.
• Investigate and resolve commission reconciliations and payment discrepancies; escalate when required.
• Maintain and update detailed process documentation and internal controls for commissions operations.
• Develop and deliver reports, dashboards, and analytics to support business and audit requirements.
• Reconcile results across internal systems (e.g., Salesforce, Xactly) and ensure data integrity.
• Engage with technical partners to identify automation opportunities and implement efficiency improvements.
• Provide stakeholder training and act as a trusted advisor for employees receiving variable compensation.
• Participate in monthly accounting activities including commission accruals and expense reporting.
• Support year-open activities: plan setup, configuration, validation, and distribution in collaboration with CSO, IT, and Compliance.
• Participate in periodic analytic reviews of plans against business objectives and recommend adjustments.
• Provide required documentation and evidence for internal and external audits.
• Assist in ad-hoc projects to improve compensation design, reporting, or processes.

Sales Compensation Associate

Account Executive

• Manage a full-cycle sales process, including prospecting, presenting, and closing new business
• Maintain an active and accurate sales pipeline using Salesforce
• Build proficiency in athenahealth’s sales methodology through structured training and certification milestones
• Conduct virtual product demonstrations for prospective clients using Microsoft Teams
• Produce accurate monthly, quarterly, and annual forecasts aligned to assigned quota
• Partner with internal teams—including marketing, inside sales, and customer success—to generate and advance leads
• Use the online contracting process to complete deals efficiently
• Apply AI tools to enhance productivity, such as preparing outreach materials, researching prospects, or summarizing customer insights, while learning new AI capabilities as they emerge

Regional Sales Executive

Solutions Engineer

• Investigate and resolve complex, high-visibility technical issues for named strategic customers, including performance bottlenecks, third-party software compatibility challenges, networking/connectivity problems, and configuration concerns
• Serve as a technical liaison between client stakeholders and athenahealth product and engineering teams, scoping detailed technical requirements in Jira and driving resolution of high-visibility issues impacting athenaOne usability
• Advise customers on best practices for system configuration, IT/network infrastructure, security, and compliance standards
• Track and manage customer issues end-to-end, providing regular status updates, clear next steps, and estimated resolution timelines
• Proactively identify potential technical risks using monitoring tools, data analysis, and customer insights to prevent disruptions before they occur
• Build and maintain deep relationships with customer technical stakeholders, understanding their technology strategy and advocating on their behalf across athenahealth
• Leverage AI-assisted tools (e.g., Codex, Claude) alongside traditional logging and monitoring platforms to accelerate issue analysis and surface actionable insights
• Conduct regular technology reviews and executive sessions to align on customer business and technical needs
• Contribute to the team's technical toolkit by documenting troubleshooting steps, solutions, and best practices for knowledge sharing and faster resolution
• Share expertise within the organization to enhance internal support processes and knowledge bases
• Participate in cross-functional initiatives to improve support documentation, user guides, and technical resources
• Plan strategically for customer events and launches, partnering with Support and Engineering to ensure success during pivotal moments

Technical Solutions Engineer

Sales Operations Manager

• Customize Product Marketing-approved positioning for specific B2B buyer types, verticals, and agency audiences.
• Build enablement materials for advertisers and agencies that demonstrate how epocrates’ audience relevance, timing, and context drive better outcomes than traditional, reach-based approaches.
• Develop and maintain core sales enablement materials, including pitch decks, case studies, objection-handling tools, and messaging guides.
• Design and deliver sales training programs that enable sellers to lead with the epocrates audience and clearly articulate the value of audience—first healthcare media.
• Implement and manage a sales certification program to ensure consistent, audience-led selling of epocrates’ digital media solutions across the organization.
• Capture frontline deal feedback and translate insights into actionable recommendations for Product Marketing and Commercial Leadership.
• Maintain enablement systems and content libraries, ensuring sales teams have easy access to accurate, current messaging, training, and supporting materials.

Sales Enablement Manager

Machine Learning Engineer

• Lead the execution of research and enablement of NLUP initiatives
• Contribute to the overall NLUP strategy applying technology to current pipelines
• Mentor and coach team members
• Collaborate on a cross-functional team with various expertise levels
• Participate in code reviews and ensure coding standards

Lead AI/ML Engineer

Customer Success Manager

• Support the execution of CSM enablement programs
• Participate in facilitation of live enablement sessions
• Assist with creation, updating, publishing enablement assets
• Maintain learning paths and assignments in the LMS
• Coordinate logistics for enablement activities
• Support reporting and dashboards used by Enablement and CS leadership

Associate, Customer Success Enablement

Data Scientist

• Lead and develop a team of product analysts and support their growth through coaching, feedback, and clear goals
• Own analytics for the subscription business, including acquisition, conversion, retention, and churn
• Analyze product features to assess performance, user engagement, and impact on key business metrics
• Partner with Product, Engineering, Commercial, and Marketing teams to design and measure experiments, including A/B tests, feature rollouts, and pricing changes
• Develop dashboards, KPIs, and reporting frameworks to monitor product and subscription health
• Translate complex data into clear insights and recommendations for senior stakeholders
• Identify opportunities to improve user experience and monetization through data-driven recommendations
• Establish and maintain best practices in analytics, data quality, and experimentation
• Use AI-enabled analysis and productivity tools to speed up recurring work, surface patterns in large datasets, and support faster insight generation for product and subscription decisions