Customer Success Manager

athenahealth

Customer Success Manager at athenahealth driving customer success and satisfaction for healthcare organizations managing their solutions. Building relationships and delivering measurable business impact in a dynamic environment.

Posted 5/29/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $97,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of Group and Enterprise customers, supporting their success and growth on the athenahealth platform
Build and manage relationships with assigned customers to understand business goals and drive successful outcomes
Develop and maintain success plans aligned with customer priorities and performance objectives
Partner with internal teams (e.g., product, training, support) to ensure customers achieve value from athenahealth solutions
Conduct regular performance reviews with customer stakeholders to track progress and identify opportunities for improvement
Monitor customer performance using benchmarks and data insights, recommending workflow or configuration improvements
Maintain consistent communication with customers to address questions, updates, and ongoing initiatives
Identify risks to customer satisfaction or retention and implement mitigation strategies in collaboration with internal teams
Support product adoption and readiness for new features and enhancements
Partner with account teams to identify opportunities for growth and expansion
Familiarity with AI-enabled productivity tools, automation platforms, or data-driven customer engagement models.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
5 – 7 years of experience in customer success, client services, healthcare operations, or a related field
Experience working with healthcare systems, revenue cycle management (RCM), or electronic medical records (EMR) preferred
Demonstrated ability to manage multiple customer relationships simultaneously
Experience communicating with and influencing stakeholders at multiple levels, including leadership
Ability to analyze data and translate insights into actionable recommendations
Experience working cross-functionally in a collaborative environment
Familiarity with healthcare specialties (e.g., primary care, behavioral health, orthopedics) preferred
Strong organizational skills with the ability to prioritize and manage competing demands
Comfort working in a dynamic environment with changing priorities

Benefits

Comp & perks

Health and financial benefits
Commuter support
Employee assistance programs
Tuition assistance
Employee resource groups
Collaborative workspaces
Flexibility for work-life balance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successclient serviceshealthcare operationsrevenue cycle managementelectronic medical recordsdata analysisperformance trackingworkflow improvementproduct adoptionAI-enabled productivity tools

Soft Skills

relationship managementcommunicationinfluencing stakeholdersorganizational skillsprioritizationcollaborationrisk managementproblem-solvingadaptabilitycustomer satisfaction

Certifications

Bachelor’s degree