Manager, Customer Success Enablement

athenahealth

Manager of Customer Success Enablement designing programs to drive behavior change across teams at athenahealth. Collaborating with stakeholders to deliver effective training solutions that align with business needs.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $79,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Design and deliver high-impact internal enablement programs that drive measurable behavior change across Customer Success teams
Partner with cross-functional stakeholders (e.g. CSM, Onboarding, Onsite Training, Product) to identify enablement needs aligned with team priorities
Translate stakeholder input into: Clear learning objectives, Defined behavior changes, Training effectiveness measures
Recommend appropriate enablement approaches (e.g. instructor-led, module-based, blended) based on audience and outcomes
Balance stakeholder needs to deliver scalable, practical solutions without over-indexing on ad hoc requests
Develop and maintain non-instructor-led training assets such as: Self-paced learning modules, Job aides, guides, and reference materials
Facilitate engaging, interactive sessions that emphasize: Application and decision-making, Real-world scenarios and workflows
Define and track training effectiveness metrics aligned to intended outcomes
Analyze results and independently iterate on training content and delivery approach
Incorporate learner and stakeholder feedback into continuous improvement cycles

Requirements

What you’ll need

Bachelor’s degree and a minimum of 3 years of experience in Customer Success, Enablement, Training, or a related field preferred
Proven experience delivering instructor-led training to diverse audiences, including new hire onboarding and ongoing skill development programs
Demonstrated experience partnering with cross-functional stakeholders to identify enablement needs and translate them into structured training solutions
Strong knowledge of customer workflows and product domains, including clinical and/or revenue cycle (Clinicals and Collector), or the ability to quickly develop subject matter expertise
Experience designing and delivering training programs that drive measurable behavior change and performance outcomes
Experience defining and tracking training effectiveness metrics (e.g. knowledge retention, adoption, behavior change)
Strong analytical, problem-solving, and decision-making abilities with the ability to identify root causes of performance gaps
Experience working with learning management systems (LMS), reporting tools, and shared documentation platforms
Effective time management and organizational skills with the ability to manage multiple priorities in a fast-paced, cross-functional environment
Strong verbal and written communication skills, including facilitation, presentation, and content development
Ability to translate complex concepts and workflows into clear, practical learning experiences
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and collaboration tools such as Microsoft Teams and Sharepoint.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Employee assistance programs
Tuition assistance
Commuter support
Remote work options
Collaborative workspaces

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

training program designbehavior change measurementlearning objectives developmenttraining effectiveness metricsself-paced learning modulesjob aidesfacilitationanalytical skillsproblem-solvingdecision-making

Soft Skills

time managementorganizational skillscommunication skillspresentation skillscontent developmentstakeholder engagementcross-functional collaborationadaptabilityfeedback incorporationcontinuous improvement