Sales Operations Associate

athenahealth

Sales Operations Associate managing contract lifecycle and CRM data accuracy for a healthcare technology company. Collaborating with Sales and Customer Success teams to enhance operational efficiencies.

Posted 6/16/2026full-timeRemote • California, Idaho, Nevada, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $59,000 - $99,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

contract lifecycle managementrevenue recognitionproposal preparationcompliance reviewdata accuracyprocess improvementautomationbookings calculationsales operationsclient offboarding

Soft Skills

attention to detailwritten communicationverbal communicationindependent workcollaborative workdeadline managementproblem-solvingorganizational skillsprocess documentationadaptability

Tools & Technologies

Microsoft OfficeExcelAdobe AcrobatSalesforceCRM systemsworkflow toolsAI toolsreporting toolsDeal Deskbilling systems

Certifications & Qualifications

Bachelor's degree

Industry Keywords

SOX complianceSOC1 compliancecontract managementsales supportcustomer successpricing strategiesdiscount requestsclient contractsoperational processesautomation tools

About the role

Key responsibilities & impact

Provide timely and accurate contract and proposal support to Sales and Customer Success teams while improving operational processes to scale Sales Operations.
The role manages contract lifecycle activities, validates booking and revenue calculations, and maintains CRM data integrity to support renewals and client changes.
Create, prepare, and process proposals and contracts, ensuring documents are complete and ready for signature.
Review contracts for compliance with SOX and SOC1-related requirements and coordinate countersignature processing.
Calculate and validate Bookings and Annual Revenue Implemented to support accurate revenue recognition.
Coordinate with internal stakeholders to obtain client-signed contracts and resolve outstanding issues.
Triage pricing and discount requests; route to Deal Desk and obtain required approvals from Legal, Billing and Finance.
Maintain CRM data accuracy through daily, weekly, and monthly reviews and reporting.
Support client repricing, billing initiatives, and termination processing for assigned accounts.
Manage offboarding activities for assigned clients, ensuring timely completion of required steps.
Identify and document opportunities to improve productivity and implement process improvements with appropriate automation.
Learn and apply new AI tools to improve accuracy and efficiency in daily work.

Requirements

What you’ll need

Bachelor’s degree or equivalent practical experience
2–3 years of experience in contracting, sales operations, or a related operations role
Proficiency with Microsoft Office (Excel preferred)
Proficiency with Adobe Acrobat
Experience with Salesforce required
Strong written and verbal communication skills
Demonstrated attention to detail and accuracy in transactional work
Ability to work independently and collaboratively in a deadline-driven environment
Experience documenting and improving processes; familiarity with basic automation or workflow tools preferred

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Tuition assistance
Employee assistance programs
Commuter support
Collaborative workspaces