Atento

Bilingual

• The specialist will need to identify customers' needs and provide a practical, objective solution according to the product and/or service procedure;
• In each interaction, they may handle different types of situations presented by the customer;
• Use systems to record and apply the details of the interaction;
• Resolve and monitor consumer requests;
• Interact via CHAT or VOICE;
• Provide clear communication across all customer touchpoints with the company.

Bilingual Customer Relationship Specialist

Sales

• The Specialist will need to identify the customer's needs and provide a practical, objective solution in accordance with the product and/or service procedures;
• Sales of products and services;
• Each interaction may involve handling different types of situations indicated by the customer;
• Specific technical tasks: Call Center support, inbound sales to offer voice or data telephony services or products, working with service packages for residential or mobile phone lines, data packages, broadband and fiber services;
• Will use systems to record logs and manage customer interactions.

Inbound Sales Customer Service Specialist – Telecommunications

• Supervisionar/liderar equipe;
• Responsável por relacionamento com cliente, gestor e gerente da operação;
• Monitoramento dos KPI's operacionais.
• Visão Analítica dos processos;
• Análise e atualização de relatórios;
• Elaboração e administração de escalas;
• Encerramento e acompanhamento de folha de ponto;
• Aplicação de feedback;
• Gestão dos liderados.

Team Leader II, Bilíngue – SAC, App Veicular

Risk

• Support the preparation and review of compliance reports (including data collection for SWOT analyses);
• Assist in documenting IT Directorate processes and policies, ensuring alignment with best practices;
• Assist in conducting audits: collect evidence, prepare checklists, and track non-conformities, acting as a facilitator between involved teams and ensuring timely reporting;
• Perform internal control data collection;
• Contribute to identifying automation opportunities and support initial automation testing for internal controls;
• Monitor adherence to certifications, updating evidence and compliance indicators;
• Respond to requests for self-assessments in RFPs/RFIs.

IT Governance Analyst – Mid-level

Collections

• Provide inbound and outbound voice customer service to negotiate debts for telephony and internet products or services, offering special payment arrangements;
• Identify customer needs and deliver practical, objective solutions in accordance with product and service procedures;
• Use systems to record interactions and apply service actions.

Active Collections Specialist – Telephony

Marketing

• Resolve issues related to customer accounts, internal policies, and general support;
• Provide multiskill support (chat, e-mail, and/or voice) in a humanized manner, handling a high volume and variety of requests;
• Manage multiple simultaneous interactions across different channels, using various online tools;
• Regularly consult internal guides and follow service standards and policies accurately;
• Achieve and maintain performance metrics (Customer Satisfaction, Average Handle Time, Quality);
• Communicate with the internal team in English – reading and interpreting written English is essential.

Bilingual Relationship Specialist II – English, Digital Marketing

• Voice customer service (outbound/inbound) to negotiate debts for telephony and internet products or services, offering special payment options;
• The agent must identify the customer's needs and provide a practical, objective solution in accordance with product and/or service procedures;
• Use systems to record interactions and perform service-related tasks.

Collections Inbound/Outbound Customer Service Specialist - Telecommunications

Analyst

• Perform workforce sizing for Backoffice and SAC (Customer Service) operations (capacity planning);
• Develop intraday and daily volume and AHT (Average Handling Time) curves;
• Monitor and analyze operational assumptions (volume, AHT, turnover and hiring);
• Manage capacity and the recruitment/hiring pipeline;
• Monitor and propose adjustments to ensure operational efficiency;
• Attend meetings with managers and external clients;
• Support the development of operational scenarios and projections;
• Ensure adherence to operational targets and KPIs.

Senior WFM Analyst

• Atendimento ao cliente por voz Ativo/Receptivo, para negociação de dívidas de produtos ou serviços da telefonia, internet, oferecendo ofertas especiais para pagamento;
• O operador precisará identificar a necessidade do cliente e trazer uma solução prática e objetiva, conforme procedimento do produto e/ou serviço;
• Utilizará sistemas para realização de registros e aplicações do atendimento.

Especialista em Atendimento Ativo de Cobrança – Telefonia

• Handle inbound customer service calls with a sales focus, identifying customer needs;
• Clarify doubts and perform required procedures;
• Offer products and/or services;
• Manage different types of situations raised by customers;
• Use systems to record interactions and updates.