Customer Relationship Specialist I – Customer Service/Technical Support

Atento

Customer Specialist providing technical support in telecommunications for PJ clients. Responsibilities include resolving queries while maintaining excellent customer service and identifying client needs.

Posted 6/15/2026full-timeSão Caetano do Sul • 🇧🇷 BrazilMid-LevelSenior💰 R$1,621 per monthWebsite

About the role

Key responsibilities & impact

Inbound service for business (PJ) customers who have telephony, broadband and TV products. Customers contact the team to clarify doubts or request technical support for their products;
The specialist delivers service in a courteous and concise manner, using probing questions to identify the customer’s needs and provide practical solutions;
Each interaction may involve different types of situations reported by the customer.

Requirements

What you’ll need

Minimum age: 18 years;
Education: High school diploma;
Good verbal fluency;
Basic computer skills;
Must have a desktop or laptop computer with internet access to complete the online training;
Preferably residing near the Atento São Caetano do Sul Unit.

Benefits

Comp & perks

Transport allowance;
Meal voucher and/or food allowance;
Life insurance;
Funeral assistance;
Childcare assistance / Assistance for children with disabilities;
Product discounts;
Dental care coverage;
Medical care / Health coverage;
Discounts at gyms / for sports activities;
Educational partnerships with course discounts;
Career development plan;
Pet plan;
Bullla Health & Credit Benefit (discounts at pharmacies and stores, installmentable credit and salary advance).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

basic computer skills

Soft Skills

verbal fluencycourteous serviceconcise communicationprobing questionscustomer needs identificationpractical solutions