Client Relationship Specialist I – Customer Service / Technical Support

Atento

Customer Service Representative managing phone, broadband, and TV inquiries for business clients. Resolving technical issues and identifying client needs in Salvador, Brazil.

Posted 6/9/2026full-timeSalvador • 🇧🇷 BrazilMid-LevelSenior💰 R$1,326 - R$1,621 per monthWebsite

About the role

Key responsibilities & impact

Handle inbound inquiries from business (B2B) customers who subscribe to telephony, broadband, and TV services — customers contact us to ask questions or request technical support for their products;
Provide courteous, focused service, using probing questions to identify customer needs and offer practical solutions;
Each interaction may involve different types of situations as reported by the customer.

Requirements

What you’ll need

Minimum age: 18 years;
Education: High school diploma;
Good verbal communication skills;
Basic computer literacy;
Required to have a computer or laptop with internet access to complete online training;
Preferably reside near the Atento Cabula unit.

Benefits

Comp & perks

Transportation allowance;
Meal voucher and/or food allowance;
Life insurance;
Funeral assistance;
Childcare assistance / assistance for children with disabilities;
Product discounts;
Dental care;
Medical assistance;
Discounts on gyms / sports activities;
Educational partnerships with course discounts;
Career development plan;
Pet plan;
Bullla Health & Credit Benefit (discounts at pharmacies and stores, installment credit options and salary advance).

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

verbal communicationcustomer serviceproblem-solvingactive listeningcourtesyfocusinquiry handlingneeds assessmentsolution offering