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Bilingual Relationship Specialist II – English, Digital Marketing, Social Media
AtentoCustomer service specialist providing support via chat and voice in São Paulo. Engaging clients with digital marketing products and services while managing various demands.
About the role
Key responsibilities & impact- Resolve customer account issues, internal policy questions, and general support
- Provide multiskill support (chat, email and/or voice) in a humane manner, handling high volumes and a wide variety of requests
- Manage multiple simultaneous interactions across different channels using various online tools
- Frequently consult internal guides and strictly follow service rules and policies
- Meet and maintain performance metrics (Customer Satisfaction, Average Handle Time, Quality)
- Communicate with internal team in English – reading and comprehension of English text are essential.
Requirements
What you’ll need- Minimum 18 years of age
- High school diploma required (higher education in progress or completed is a plus)
- Call center experience in customer support is a plus
- Knowledge of digital marketing is a plus
- Intermediate or Advanced English required **(testing will be conducted);**
- Must live near or have easy access to Unidade Nova São Paulo (South Zone of São Paulo)
- Basic computer and typing skills (required)
- Strong interpersonal communication and empathy to interact with diverse customer profiles
- Ability to manage time and work autonomously, even under high demand
- Organized, results-oriented and detail-focused.
Benefits
Comp & perks- Transportation voucher
- Meal voucher and/or food voucher
- Life insurance
- Funeral assistance
- Childcare/babysitter allowance / Assistance for children with disabilities / School transportation assistance
- Product discounts
- Dental care
- Medical assistance
- Pet health plan
- Discounts at gyms / sports activities
- Educational partnerships with course discounts
- Career development plan
- Home office allowance.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportdigital marketingbasic computer skillstyping skills
Soft Skills
interpersonal communicationempathytime managementautonomyorganizationresults-orienteddetail-focused
Certifications
high school diploma