Assurant

Customer Support

• Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss
• Listen to our customers’ concerns and show empathy while resolving their issues
• Take the initiative to understand our customers’ current challenges, solve them and proactively help them avoid future challenges
• Participate in special projects, assume new responsibilities and adjust priorities as requested
• Complete robust paid training: classroom, online and side-by-side observations
• Use systems, policies, and expertise to effectively engage and resolve customer challenges

Customer Care, Loss Drafts

Compliance

• Investigate, coordinate, and provide timely responses to regulatory complaints (DOI, attorney general) and consumer services (BBB)
• Assist in analyzing new regulatory requirements and create recommendations for required changes
• Distribute regulatory and compliance information internally and serve as a resource for the claims department on compliance matters
• Prompt completion of anti-fraud audits as needed
• Assist in production of documentation for client audits or state exams
• Summarize claims events clearly and accurately in writing

Compliance Specialist

Financial Planning and Analysis

• Define and lead the global financial data governance strategy in alignment with Global Financial Systems and enterprise data strategy.
• Establish and maintain a dimensional data model that supports enterprise-wide financial reporting and analytics.
• Define and enforce data policies, standards, and procedures for financial data.
• Establish data stewardship roles and responsibilities across finance and business units.
• Champion the adoption of standardized, automated processes to reduce risk and improve data quality.
• Support ERP and financial system implementations with robust master data strategies.
• Collaborate with cross-functional teams to implement data governance tools and workflows.
• Own the lifecycle of finance-related master data (e.g., chart of accounts, cost centers, legal entities, product etc.).
• Lead the mapping and migration of financial data from legacy systems to the new ERP platform.
• Ensure compliance with internal controls, audit requirements, and regulatory standards.
• Monitor data quality metrics, lead remediation efforts for financial data inconsistencies, and drive continuous improvement initiatives.
• Collaborate with IT and business teams to design and maintain MDM systems and workflows.
• Lead data cleansing, enrichment, and harmonization initiatives.
• Drive automation and scalability of master data processes using modern tools and technologies.
• Lead and mentor a matrixed team responsible for data governance operations across Finance.
• Provide strategic direction, prioritize initiatives, and ensure alignment with enterprise goals.
• Partner with Accounting/Finance, IT, Risk, and Compliance leaders to align data governance with enterprise priorities.
• Provide training, communication, and support to ensure adoption of new processes and tools.
• Represent Finance in cross-functional governance forums and ERP program leadership meetings.
• Act as a trusted advisor to senior leadership on data-related risks and opportunities.

AVP, Financial Data Management and Governance

Account Manager

• Plan, organize, lead, and coordinate the day-to-day support for CPO Solutions.
• Ensure client satisfaction and meet Assurant revenue goals for clients.
• Oversee the management of all aspects of existing client relationships to maintain or expand relationships.
• Support Account Team in development of annual business plans and client business reviews to meet metrics and mutual revenue goals.
• Assist business with Client RFP responses.
• Define services to be performed as priced and contracted; select, prioritize, and coordinate client projects such as installs.
• Monitor service performance and assure client commitments are satisfied.
• Identify client billing opportunities and ensure clients are billed and fees collected for out-of-scope services.
• Ensure clients operate within regulatory guidelines and Assurant policies; manage change requirements.
• Prioritize resources/projects with Support Teams and deploy Support Team resources aligned with client projects.
• Advocate, manage, and deploy initiatives at the client level to improve operating performance and identify strategic client-related initiatives.

Director, Certified Pre-Owned Account Management

Systems Engineer

• The Business Support Analyst is responsible for working as a liaison between development team and operations team to gather and write system requirements.
• Maintenance and support of system files and tables used to drive the base functionality of our applications, troubleshooting problems/issues and handling projects ranging from moderately to highly complex in nature or projects supporting corporate initiatives.
• The Analyst’s primary role is to support the department’s systems and staff by recommending and implementing system enhancements that promote efficiency, compliance, and growth.
• Provide production assistance and support – resolves system issues.
• Support remote Access Users.
• Enter moderate to complex changes to databases, subsystems and user-maintained tables that impact reports and interfaces to other systems.
• Develop and provide complex ad hoc reports and comparisons.
• Manage development and execution of test plans throughout project life cycle for projects with moderate to high levels of complexity.
• Maintain SOX deliverables in the Forms Repository and conduct SOX audits on the System Access files/tables.
• Manage projects that are of moderate complexity that may cross-departmental lines, prioritizing and coordinating activities of project team members independently.

Associate Business Systems Analyst

Account Executive

• Drive expansion in new and existing accounts by identifying client needs and introducing innovative products and services.
• Build and maintain strong relationships with key stakeholders, including C-suite decision-makers.
• Deliver compelling online and in-person sales presentations.
• Manage a robust sales pipeline and execute large client deals.
• Serve as a subject matter expert in Renters Insurance solutions.
• Collaborate across teams to enhance client strategies and uncover new opportunities.
• Analyze financial trends and communicate insights to clients and internal teams.

Lead Sales Consultant, Mid-Market

Business Development Rep

• Expand sales in existing and new accounts by identifying customer needs, participating in developing client plans, and introducing new products and services.
• Influence prospects to buy products by mastering the selling process and identifying and pursuing market and niche opportunities.
• Enhances relationship with client by providing support, information, and guidance.
• Research and recommend new opportunities and profit/service improvements while assisting leaders in outlining these opportunities or enhancements.
• Serves as a subject matter expert to others in resolving complex problems and issues.
• Use in-depth knowledge of business arrangements, both financial and contractual.
• Understand financial trends and fluctuations with assigned clients and communicate issues and resolutions to clients and channel personnel.
• Acts as a consultant with other channels and utilities at Assurant.

Multifamily Business Development Consultant

Manager

• Threat Management: Provide oversight and direction to the GSOC team, supervising performance based on established operating procedures, guidelines, and expectations.
• Be responsible for the training, metrics, and quality control elements of all GSOC products.
• Provide strategic direction and lead GSOC team in activities and emerging issues, establishing a program scalable to Assurant’s business needs.
• Oversee monitoring of and notifications/communications for security incidents, crisis response operations, and emerging threats affecting Assurant people, facilities, and global operations.
• Provide threat assessments and situational assessments upon request to assist with critical situational awareness.
• Lead the publication of assessments regarding potential operational and strategic threats and concerns to Assurant; disseminate to appropriate stakeholders; provide senior management with the information they need to mitigate those threats through analysis and assessments.
• Develop and implement procedures as it relates to benchmarking and industry trends specific to technology, automation, directives, and standard operating procedures.

Crisis Management:
• Produce concise, written analyses and visual presentations on findings that involve significant risks to Assurant's people, property, and interests; continually assess the value, significance, and relevance of information developed.
• Coordinate with relevant stakeholders to conduct tabletop exercises, simulation drills, and full-scale live exercises.
• Establish a cadre of Crisis Management external vendors and consultants; educating key internal stakeholders and clients; lead/contributing to the expansion of Crisis Management methodologies and deliverables.
• Assess existing capabilities and systems and identify opportunities for improvement.
• Be flexible in communicating with all levels within an organization, including working with senior management to create decision advantages, while adhering to established analytic standards, such as being accurate, timely, relevant, and actionable.
• Actively expand consulting skills and professional development through training courses, mentoring, and daily interaction with clients.

Travel Security and Safety Management:
• Lead the travel security and emergency response, including advising international travelers in the region on security issues.
• Oversee the publication of health, safety, and security information and advisories to Assurant travelers and leadership before departure.
• Continuous education and socialization on the services and benefits of Assurant’s travel assistance provider, including what to expect when booking travel with Assurant and how it works during travel.
• Identifying potential consulting opportunities and services in areas of high-risk travel.

Special Event Monitoring:
• Proactively identify, assess, and determine the impact of potential threats and incidents. Help inform Assurant's protocols and practices for assessing and mitigating threats and potential risks.
• Coordination with security counterparts for the purpose of making risk-based recommendations regarding posture and resource allocation.
• Conduct pre-event assessment and make recommendations for ensuring the safety of event and trip plans; increase awareness and proactive security/mitigation measures.
• Assess the location's safety, evaluate the transportation routes, determine the venues, identify potential security risks, and evaluate hotels.
• Partner with key internal/external stakeholders, event personnel, venue management and security ahead of events to ensure the safety and security of employees and assets.
• Serve as a contact point, liaison, and virtual or onsite support.

Technology:
• Use the Risk Management System of Record to log incidents and report critical Alert Levels and Incident Types to stakeholders and senior leaders.
• Administer tools and manage service providers that support operational processes, including executive security, emergency notification, global incidents, travel tracking, and booking tools.
• Manage a worldwide network of emergency response vendors to ensure that Assurant has access to the right response capabilities, information-sharing networks, advice, and equipment wherever the need arises.

Crisis Response and Readiness Manager

Analyst

• Reinsurance & Participation Program Support Assist in the setup, modification, and administration of reinsurance and participation structures. Provide analytical support for proformas, profitability reviews, and dealer loans. Collaborate with actuarial, underwriting, accounting, and IT teams to launch and manage client programs. Maintain compliance with broker-dealer requirements and support internal controls.
• Client Consulting & Optimization Partner with sales and field teams to win new business and expand existing relationships. Deliver insights and recommendations to improve client performance and mitigate risk. Monitor key account results and suggest strategic changes as needed. Support channel and cross-functional initiatives.
• Data Analysis & Reporting Extract, analyze, and interpret data to identify trends and opportunities. Develop and enhance reporting tools using Power BI, SQL, or similar platforms. Ensure data integrity and timely delivery of performance metrics.
• Process Improvement & Innovation Recommend and implement process enhancements to improve efficiency and accuracy. Support the development of new participation models and strategic roadmaps. Collaborate with internal teams to resolve issues and streamline operations.

Participation Analyst

Plans, organizes, leads, controls, and coordinates the day-to-day activities of associates involved in providing services in hazard outsourcing.
Manage a multi-function team servicing specialty clients with complex processing needs.
Provide backup and support to operations management as needed.
Develop short/long term goals and plans for work group.
Ensure controls exist to monitor existing performance and manage financial risk.
Communicate departmental performance and maintain tools, supplies and facilities for associates.
Enforce corporate/operational/departmental policies and provide coaching and direction to associates.
Investigate and resolve complaints and implement controls to prevent recurrence.
Promote team development and maintain reports/data explaining departmental and individual performance.
Recruit candidates, align staff resources, provide incentives and participate in client meetings.