Contact Center Manager

Assurant

Contact Center Manager responsible for planning and leading day-to-day activities in hazard outsourcing. Motivating staff, resolving issues, and ensuring high customer service standards.

Posted 8/27/2025full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $49,300 - $81,300 per yearWebsite

About the role

Key responsibilities & impact

Plans, organizes, leads, controls and coordinates the day-to-day activities of associates involved in hazard outsourcing
Participates in the development of short/long term goals and plans for work group
Ensures that controls exist to monitor existing performance for all department assignments
Communicates appropriately departmental performance
Insures appropriate/available tools, supplies and facilities exist for all associates
Provides coaching and direction to all associates within department
Investigates and appropriately resolves all complaints associated with performance
Promotes team development and cohesive participation to achieve department objectives
Maintains individual and group reports/data that explain departmental performance

Requirements

What you’ll need

Associate's degree and/or equivalent work experience required
2 years of supervisory experience required
Experience in mortgage servicing, customer service, retail banking or hazard processing is desirable
Excellent verbal and written communication skills
Understanding of human resource policies and procedures
Basic workflow management tools
Well-developed interpersonal skills promoting team participation with assigned staff
Motivational methods to improve and develop assigned staff
Ability to engage co-workers and peers in cross-functional teams
Multi-task and perform to multiple goals/objectives.

Benefits

Comp & perks

Health insurance
401(k)
Professional development opportunities
Flexible work hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

supervisory experienceworkflow management

Soft Skills

verbal communicationwritten communicationinterpersonal skillsteam participationmotivational methodsmulti-tasking

Certifications

Associate's degree