Product Owner - Business Analyst
Travelers
Salary
💰 $48,200 - $79,500 per year
Job Level
JuniorMid-Level
About the role
- Plans, organizes, leads, controls, and coordinates the day-to-day activities of associates involved in providing services in hazard outsourcing. Manage a multi-function team servicing specialty clients with complex processing needs. Provide backup and support to operations management as needed. Develop short/long term goals and plans for work group. Ensure controls exist to monitor existing performance and manage financial risk. Communicate departmental performance and maintain tools, supplies and facilities for associates. Enforce corporate/operational/departmental policies and provide coaching and direction to associates. Investigate and resolve complaints and implement controls to prevent recurrence. Promote team development and maintain reports/data explaining departmental and individual performance. Recruit candidates, align staff resources, provide incentives and participate in client meetings.
Requirements
- Associate’s degree and/or equivalent work experience is required. 2 years of supervisory experience required. Experience in mortgage servicing, customer service, retail banking or hazard processing is desirable. Excellent verbal and written communication skills. An understanding of human resource policies and procedures. Basic workflow management tools. Well-developed interpersonal skills promoting team participation with assigned staff. Motivational methods to improve and develop assigned staff. Ability to engage co-workers and peers in cross-functional teams. Multi-task and perform multiple goals/objectives.
