Financial Systems Program Manager
NerdWallet
CloudERPOracle
Director, Certified Pre-Owned Account Management
Assurant
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $101,500 - $169,400 per year
Job Level
Lead
Tech Stack
ERPOracle
About the role
- Plan, organize, lead, and coordinate the day-to-day support for CPO Solutions.
- Ensure client satisfaction and meet Assurant revenue goals for clients.
- Oversee the management of all aspects of existing client relationships to maintain or expand relationships.
- Support Account Team in development of annual business plans and client business reviews to meet metrics and mutual revenue goals.
- Assist business with Client RFP responses.
- Define services to be performed as priced and contracted; select, prioritize, and coordinate client projects such as installs.
- Monitor service performance and assure client commitments are satisfied.
- Identify client billing opportunities and ensure clients are billed and fees collected for out-of-scope services.
- Ensure clients operate within regulatory guidelines and Assurant policies; manage change requirements.
- Prioritize resources/projects with Support Teams and deploy Support Team resources aligned with client projects.
- Advocate, manage, and deploy initiatives at the client level to improve operating performance and identify strategic client-related initiatives.
Requirements
- Bachelor’s degree in business administration or related field preferred, or equivalent work experience.
- 5+ years of progressive experience in the area(s) managed.
- 2+ years of management experience (either direct management or managing cross-functional teams).
- Independent Performer - has successfully demonstrated good business judgement in client and internal engagements.
- Excellent oral and written communication skills.
- Ability to process complex time sensitive data and information from multiple sources, make decisions and communicate actions.
- Proficient in the use of Microsoft Office applications. (Excel, Word, and PowerPoint, Visio).
- Experience in BI tools, Oracle, and other ERP systems.
- Excellent organizational and planning skills.
- Ability to manage multiple projects, concurrently.
- Ability to travel up to 30%.
- 5+ years experience working for a Tier 1 Mobile carrier (helpful)
