Administration Support Specialist
Guidant Financial
Customer Care, Loss Drafts
Assurant
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $25 per hour
Job Level
Junior
About the role
- Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss
- Listen to our customers’ concerns and show empathy while resolving their issues
- Take the initiative to understand our customers’ current challenges, solve them and proactively help them avoid future challenges
- Participate in special projects, assume new responsibilities and adjust priorities as requested
- Complete robust paid training: classroom, online and side-by-side observations
- Use systems, policies, and expertise to effectively engage and resolve customer challenges
Requirements
- Strong attention to detail
- Great conversation skills and ability to WOW customers on every call
- Excellent verbal, written and listening skills
- Relentless drive to own the customer’s problem and resolve it
- Ability to adapt well to change
- Ability to work well in a fast-paced environment
- Ability to think outside of the box to resolve problems
- Ability to multitask using technology, including call handling, loan-level review and call documentation
- Minimum high school diploma or GED
- 1 year of work experience required
- College degree with 0-1 year of work experience, preferred
