ASSA ABLOY Opening Solutions

Inside Sales

• Qualifying inbound sales inquiries from website, email, and phone channels.
• Assessing customer needs and align Evolis products accordingly.
• Documenting all lead activity and qualification details in Salesforce.
• Routing qualified opportunities to appropriate partners or internal sales teams.
• Supporting channel partners with product information and sales assistance.
• Delivering virtual or in-person product presentations as needed.
• Collaborating with Sales Managers on reseller engagement and development.
• Maintaining consistent follow-up with prospects and partners.

Inside Sales Channel

Support Engineer

• Provide telephone support for our access control and security systems to end users and dealers.
• Strive to resolve issues and document the resolution within our ticketing system.
• Provide a quality customer service experience via remote connection to troubleshoot hardware and software components.
• Serve as a technical resource for customers and installation technicians in the field.
• Troubleshoot and resolve various technical support issues, including both hardware and software.
• Ensure electronic records are created and updated for all customer communications.
• Build and maintain customer-facing and internal knowledge base.
• Create, maintain, and deliver training to our dealer community as needed.

Product Support Technician II

Manager

• Lead and manage all aspects of the Service Center’s operations, ensuring efficiency, profitability, and high-quality service delivery.
• Cultivate a positive and productive work environment through strong leadership, communication, and employee engagement.
• Drive continuous improvement initiatives to enhance service levels, reduce operational costs, and increase productivity.
• Ensure exceptional customer satisfaction by setting high standards for service quality and responsiveness.
• Oversee staffing, budgeting, and resource allocation to meet performance goals and financial targets.
• Hire, train, and retain top talent while supporting employee growth through coaching, performance management, and development plans.
• Maintain strong relationships with key customers and partners, representing the company with professionalism and integrity.
• Promote a culture of safety and ensure compliance with OSHA, federal, and state regulations.
• Contribute to the total branch sale volume by personal sales production.

Branch Manager

Software Engineer

• Make sales calls to industry leaders such as architects, engineers, and other entities who specify perimeter security products.
• Build and maintain solid working relationships with inside sales team and managers.
• Continually update customer profiles within CRM Software.
• Understand each customer's business model and geographical coverage.
• Track top fence contractors by classification and market segment.
• Professionally support local distribution partners.
• Address customer problems/issues in a professional and timely manner with integrity.
• Ability to travel to industry events and corporate meetings as needed (<10% annually).

Market Developer

• You would have full ownership of the daily operations and be an integral part of all facets including Business Development and inside sales, managing the P & L, light manufacturing, capacity planning and production scheduling.
• The Service Center Manager drives safety, customer satisfaction, and employee relations whilst meeting AADG’s operational standards.
• Work with the local sales team to develop and execute long-term business development strategy.
• Focus on developing customer relations, freight and distribution, production capacity and workforce planning, inventory management and replenishment, and product knowledge.
• Plan and effectively execute an operational strategy to meet or exceed production and budgetary expectations.
• Develop enhanced organizational capabilities and create a collaborative high performance work environment through employee training, development, and succession planning.
• Lead others in developing lean initiatives and improving procedures and processes.
• Identify and proactively streamline organizational processes and trends; recommend alternatives for improved effectiveness.
• Oversee expense budgets to ensure compliance with organizational expenditure requirements.
• Establish operational standards and KPI’s for cost control, waste reduction, quality, safety, inventory management, complete and on-time delivery while focusing on reducing cost.
• Perform special assignments and projects as assigned.
• Maintain a safe and harmonious working environment holding self and others accountable to OSHA and ASSA ABLOY standards.
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.

Service Center Manager

Product Manager

• Confers with sales, marketing, production and engineering to discuss new product plan specifications and procedures.
• Develops formal product development objectives and schedules for all phases of product development and introduction to market.
• Coordinates with other internal departments to manage each product through the new product development life cycle.
• Assists with developing strategies and tools to identify and prioritize all new product projects in progress.
• Establishes, maintains, and builds relationships with customers and internal departments to help facilitate the timely completion of projects.
• Communicates to senior management updates on all products under development, and their stage of development.
• Analyzes test data and reports to determine if designs meet functional and performance specifications.
• Provides technical expertise and training to other departments in support of product development.
• Works with the marketing department to develop and maintain the internal product database with product specifications.
• Works with the marketing department in the development of all product collateral materials.
• Provides support for sales and marketing regarding product presentations and customer support.
• May participate in key sales situations for new products.
• Assists with, in conjunction with other departments, identifying promising opportunities for new product development.
• Collaborates with a wide variety of functional areas such as sales, marketing, engineering, manufacturing, and operations to research new product ideas and develop product definitions responsive to customer needs and market opportunities.
• Assists with recommending strategies and/or products for product development.
• Manages requests for specification changes to existing products to ensure that evaluation, documentation and implementation occur within established processes and objectives.

Learning and Development

• Manage and implement e-learning programs through the LMS platform
• Design and deliver classroom and virtual instructor-led training programs
• Partner with Product Management to develop launch training plans, sales playbooks, competitive tools, and portfolio-specific materials
• Represent Marketing and Training as a cross-functional team member in new product development projects
• Lead structured launch readiness initiatives including timelines, stakeholder coordination, and adoption tracking
• Leverage territory sales experience to develop practical, field-ready training content
• Support onboarding and ongoing development of Territory Managers
• Manage training project timelines, milestones, and deliverables
• Review and monitor product training schedules including travel, logistics, and sales assignments
• Maintain training department budget tracking and cost reporting
• Maintain marketing and training materials inventory levels
• Conduct New Hire Orientation and expand scalable digital offerings
• Manage training inbox and qualify incoming training requests
• Support planning and execution of National Sales Meetings
• Prepare product messaging and conduct readiness sessions for trade shows and corporate events
• Provide on-site trade show support including product demonstrations and competitive insight gathering
• Conduct research and implement tools that improve or streamline training effectiveness
• Collaborate with Marketing to develop training-related blogs and internal communications

Learning & Development Trainer

Customer Support

• Greeting callers warmly and professionally
• Providing information that adequately addresses the caller’s needs, negating the need to transfer the call where possible
• Route necessary calls accurately the first time
• Learn the required tools to assist callers in a timely and efficient manner
• Assist the CSM where required to continuously improve the callers’ experience

Customer Service Representative I – Front Line Associate

Sales

• Develop and execute a strategic territory plan to grow revenue and market share
• Manage existing accounts while actively prospecting for new customers
• Sell personnel door opening equipment and related solutions to: Manufacturing facilities, Distribution and fulfillment centers, Pharmaceutical and food‑grade facilities, Medical & Nursing Facilities, Commercial End-User Facilities, Corporate and national accounts
• Conduct on‑site facility evaluations and recommend tailored solutions
• Prepare materials takeoffs, quotes, proposals, and project scopes using CRM and work‑order software
• Collaborate with operations, service, and project management teams to ensure smooth execution
• Build strong relationships with decision‑makers, and facility leaders
• Stay current on product offerings, safety standards, and industry trends

Vice President

• Define and own the unified technology vision for the Building Technology Solutions Subgroup
• Establish and maintain architecture standards, patterns, and best practices
• Lead cross-product architectural planning
• Drive modernization of legacy software systems
• Partner with Product Owners, Engineering and IT leaders
• Serve as a technical advisor to senior leadership
• Oversee and facilitate architecture reviews
• Champion engineering excellence
• Collaborate with product security teams to ensure compliance

Vice President, Product and Platform Technology

• Taking care of our customer service is identified as main management responsibility
• Handle the shared inbox and eStore operations to ensure timely and accurate responses
• Process quotes, sales orders, and purchase orders efficiently on a daily basis
• Manage both incoming and outgoing calls, ensuring a professional and customer-focused approach
• Support the supervisor/manager in developing team knowledge and skills to handle customer inquiries, support requests, and issue resolution effectively
• Administrative duties such as managing office supplies and assisting with office coordination
• Perform additional responsibilities and special projects as assigned

Customer Support Specialist/Sourcing, Entry Level

Operations

• Own and manage incoming Help Desk requests (onsite & remote)
• Troubleshoot and support desktops, laptops, printers, phones, mobile devices, and scanners
• Support Windows, Microsoft 365, Teams, Outlook, Adobe, iOS, and remote access tools
• Coordinate new hire setups and employee departures
• Install, maintain, and retire desktop hardware and software
• Manage Active Directory users, assets, and inventory
• Test and deploy hardware/software upgrades
• Support secure access, including badge/fob activation

IT Operations Engineer

• Responsible for generating CNC Turret Punch Press
• Reading and interpreting technical blueprints
• Inputting design specifications
• Performing quality checks on the final product
• Troubleshooting any issues that arise during the manufacturing process
• Enter information provided by Order Entry Department into the manufacturing system
• Program components for release to production
• Handle technical inquiries from manufacturing and order entry team
• Interpret hardware templates and utilize correct coding macro
• Continually promotes a safe and harmonious working environment

CNC Programmer

Account Executive

• Responsible for managing the day-to-day sales related operations of an assigned region, delivering expected sales results by ensuring execution of tasks and standards in coordination with the team and partners.
• Responsible for seeking out new business opportunities with all potential customers, ensuring the achievement of sales, productivity and profitability in the designated region.
• Providing procedural guidance to ensure that the team complies with policies and procedures, security, safety, and environmental codes and ordinances.
• Identify key players on designated region and establish long term partnerships and develop proposal generation and presentation, deliver impactful and professional executive level presentations.
• Deliver accurate monthly sales forecasts and timely manage reporting of results, strategic development and address management issues and also leads and directs the work activities and has full management responsibility for the performance and development of the team, in accordance with corporate strategic direction.
• Ensure customer satisfaction, quality and financial results are met.

Area Sales Representative

Engineer

• Establish, deploy and maintain robust process controls across all High Security and Safety product categories
• Ensure full compliance with stakeholder specifications, requirements, FIRAS standards, UKCA regulations and internal engineering rules
• Define and monitor inspection and testing procedures from raw material receipt through to final site sign‑off
• Manage Tier 1 contractor quality platforms to capture site snags and track resolution
• Own the end‑to‑end CAPA lifecycle, from non‑conformance identification through to long‑term corrective actions
• Lead root cause analysis using structured methodologies such as 5 Whys, Fishbone, FMEA and layered audits
• Work closely with Engineering, Manufacturing, Project Delivery and Installation teams to embed preventive controls and eliminate repeat issues
• Attend UK project sites to validate installation quality and compliance for: Windows and doors, Riser and service doors, Timber and joinery packages, FF&E and locking systems
• Provide real‑time technical support to installation teams
• Conduct site inspections, installation audits and final compliance checks
• Maintain end‑to‑end product traceability using digital systems (e.g. QR‑code and component tracking)
• Produce, review and approve quality documentation including: Inspection & Test Plans (ITPs), Compliance packs, Certificates and as‑built records
• Deliver clear, transparent quality reporting to clients and stakeholders
• Provide early‑stage quality input and risk assessment during pre‑construction phases
• Build trusted relationships with key partners, stakeholders and other strategic contractors