ASSA ABLOY Opening Solutions

Technician

• Perform planned maintenance, break-fix repair, and upgrades of automated pedestrian doors at customer locations
• Diagnose and troubleshoot electro-mechanical devices, electrical circuits, and relay logic
• Work with aluminum frames, glazing materials, hardware, and low-voltage wiring
• Maintain professional communication with customers, end-users, and contractors
• Participate in training programs and maintain AAADM certification
• Operate power tools and perform physically demanding tasks
• Participate in on-call rotations after certification and training
• Deliver reliable door solutions and exceptional customer satisfaction

Service Technician

General

• Schedule and coordinate service engineers for planned maintenance, breakdowns, installations, and project work
• Manage engineer diaries to optimise utilisation and travel planning
• Act as the primary customer contact for service support
• Raise service jobs and maintain accurate service management system records
• Coordinate customer communications regarding service visits, updates, and completion reports
• Support quotations and administration for repairs, spare parts, and service work
• Monitor service delivery and ensure work is completed within agreed timeframes
• Collaborate with engineers, sales teams, and operational departments to resolve scheduling challenges
• Track service performance and provide regular reporting on key activities
• Assist with contract planning and preventative maintenance schedules
• Maintain accurate and timely documentation and system records

Service Coordinator

Human Resources

• Support PTI’s day-to-day HR operations in Kennesaw
• Serve as the first point of contact for routine employee questions and escalate issues appropriately
• Coordinate new-hire activities, including documentation, system access, orientation, and internal communications
• Coordinate offboarding, documentation, system updates, benefit notices, equipment follow-up, and employee support
• Maintain accurate, organized, and confidential personnel records and process routine employee changes
• Maintain accurate employee data in the HRIS
• Support benefit enrollment, life events, open enrollment, employee questions, and vendor coordination
• Review HRIS, benefits, and payroll data for accuracy and develop toward payroll backup responsibilities
• Coordinate job postings, applications, interviews, pre-employment steps, and offer documentation
• Communicate with candidates and partner with hiring managers to support recruitment
• Support engagement, recognition, well-being, and retention activities
• Maintain employment records, notices, and compliance documentation and track recurring deadlines
• Audit employee data, benefit eligibility, payroll information, and personnel records
• Maintain and improve HR policies, procedures, workflows, job descriptions, templates, and resources
• Occasionally support office and cross-functional administrative, customer, or team priorities

HR Coordinator

Operator

• Perform advanced manufacturing, fabrication, assembly, testing, commissioning, and repair activities
• Manufacture, modify, troubleshoot, and test products across multiple product lines and operational areas
• Operate tools, equipment, machinery, and systems safely and effectively
• Support production schedules and customer delivery commitments
• Assist with inventory control, stock movements, cycle counts, stocktakes, and inventory investigations
• Complete production, inventory, testing, and quality transactions using company systems
• Maintain accurate records, documentation, and operational information
• Provide technical support and resolve manufacturing, quality, and operational issues
• Support implementation of new products, processes, and continuous improvement initiatives
• Share technical knowledge and collaborate with team members
• Identify opportunities to improve safety, quality, productivity, and operational performance
• Follow safety, quality, and compliance requirements and maintain a clean, organised, and safe work environment

Production Operator

Sales

• Achieve revenue targets for ENOX Retail business within the assigned territory
• Evaluate existing channel partner performance, identify gaps, and share insights with the Regional Manager
• Expand market presence by onboarding new channel partners
• Lead demand generation initiatives through retail activations
• Engage architects, contractors, builders, carpenters, and other influencers through training sessions and meets
• Ensure timely payment collection and support working capital management
• Drive brand visibility through territory-specific promotions and campaigns
• Conduct product knowledge sessions for channel partner stakeholders
• Increase secondary sales through counter presence, retail reach, and product visibility
• Conduct market analysis to support forecasting and planning

Area Sales Manager

• Perform planned maintenance, break-fix repair, and upgrades of automated pedestrian doors at customer locations
• Diagnose and troubleshoot electro-mechanical devices, electrical circuits, and relay logic
• Work with aluminum frames, glazing materials, hardware, and low-voltage wiring
• Communicate professionally with customers, end-users, and contractors
• Participate in on-call rotations after certification and training
• Lift, position, and install door components weighing up to 110 pounds with lifting aids when needed
• Climb ladders, kneel, drive, and work in various positions as required
• Deliver exceptional service and reliable automated door solutions
• Support customers in healthcare, transportation, retail, and other industries

• Accurately enter and process customer orders into the system for production/manufacturing
• Interpret product specifications and research drawings
• Process customer orders, ranging from basic stock to highly configured orders, with a high degree of accuracy
• Assist customers with technical inquiries and problems while maintaining appropriate metrics and KPIs
• Communicate with customers about discrepancies, order conflicts, and shipping delays
• Follow up to ensure customer issues are resolved promptly and thoroughly
• Identify opportunities for process improvements that positively impact the customer experience
• Perform other duties as required
• Promote a safe and harmonious working environment and adhere to the ASSA ABLOY Code of Conduct and Health & Safety Policy

Order Processing Specialist, Curries

• Cultivate strategic relationships with architectural design team influencers and specifiers
• Identify and secure opportunities to prepare door and hardware specifications
• Provide timely and accurate product information for commercial project specifications
• Deliver continuing educational programs highlighting new products, solutions, and design-assist services
• Assist with product substitution and approval procedures and follow up through the bid process
• Use Salesforce.com for customer relationship management, project tracking, and time management
• Provide specification support and services to architectural firms
• Serve as point of contact for architects’ education, specification, client satisfaction, and technical support needs
• Manage architectural development and project tracking
• Gain approval for internal writers to prepare Division 08 door and hardware specification documents
• Promote adoption of the Openings Studio BIM tool
• Present project proposals for value-added professional services

Sales Representative – Architectural

Hardware Engineer

• Research, evaluate, and prototype emerging wireless and embedded technologies for next-generation connected access products
• Design, develop, and architect embedded systems and firmware solutions for smart locks and access control devices from initial bring-up through production readiness
• Design and implement embedded firmware features including sensor integration, proximity-based functionality, and low-power device operation
• Integrate Bluetooth Low Energy, Wi-Fi, and other wireless communication protocols within embedded firmware for secure connectivity with mobile applications and cloud services
• Design and develop embedded interfaces using wired communication protocols for sensors, motors, actuators, and control components
• Design and evolve embedded firmware architectures using real-time operating systems and bare-metal implementations
• Develop and optimize power-management strategies for long battery life in resource-constrained devices
• Collaborate with intellectual property teams to identify, document, and contribute to patentable firmware and system-level innovations

Senior Firmware Engineer

Analytics Engineer

• Partner with Sales and Finance to build sales analytics that improves decision-making on pricing, discounting, mix, customer/segment performance, and channel.
• Create executive-ready insight narratives and repeatable analytic decision frameworks.
• Integrate and reconcile ERP and non-ERP sources, including customer POS feeds, CRM, external/industry signals, customer master enrichment, and spreadsheets.
• Design and own curated analytics datasets and reusable dimensional models as a single source of truth for Sales and Finance analytics.
• Establish consistent KPI definitions through a metrics/semantic layer approach.
• Implement testing, documentation, and data-quality practices.
• Deliver certified datasets, reusable templates, and clear consumption patterns for safe self-service.
• Establish training and enablement through office hours, best-practice templates, documentation, and analytics community rituals.
• Build an Analytics COE operating model focused on standards, adoption, and scalable enablement.
• Produce and manage a 12–18-month analytics capabilities roadmap.
• Implement analytics CI/CD patterns, including version control, release discipline, and peer review.
• Introduce governed modern tools and AI-assisted analytics experiences supported by trusted semantic metrics.
• Mentor and technically lead as a player/coach and guide a data engineer.

Data Analytics Engineer

IT Support

• Troubleshoot hardware and identify site-specific issues
• Deliver service and support to end-users using automated call distribution phone software
• Interact with customers regarding product and service inquiries, concerns, and requests
• Gather customer information and evaluate symptoms to determine issues
• Diagnose and resolve technical hardware issues
• Create Customer Care Forms to initiate product replacement
• Conduct customer site visits to troubleshoot or replace hardware
• Research required information using available resources
• Follow standard processes and procedures
• Identify and escalate priority issues per client specifications
• Redirect problems to appropriate resources
• Beta test and report on new products
• Use a trouble-ticket system to track issues and resolutions
• Liaise between customers, quality, engineering, and manufacturing personnel
• Maintain prompt and effective inter- and intra-team communication
• Work with laboratory equipment to determine root causes of issues

Technical Support Specialist

Vice President

• Lead all operations of the Industrial Doors Business Unit across assembly, distribution, manufacturing, and production locations.
• Develop and execute an integrated operations strategy focused on cost, quality, flexibility, and customer satisfaction.
• Lead manufacturing operations strategic planning and ensure operating and capital budgets support company goals.
• Develop competitive manufacturing systems and safe, efficient production processes.
• Direct and coordinate manufacturing of Industrial Door products according to engineering specifications, quality objectives, and forecasts.
• Oversee product quality, equipment service, building and grounds maintenance, security, and safety.
• Direct purchasing procedures for materials, equipment, supplies, and services.
• Coordinate facility expansions, acquisitions, capital equipment installation, repairs, overhauls, and plant layout changes.
• Review and approve capital and expense expenditures.
• Drive innovation, new processes, technologies, and systems to improve business-unit performance and resource utilization.
• Establish performance objectives and financial targets for margin, delivery, customer satisfaction, quality, cycle time, and inventory.
• Collaborate with Sales and Marketing on sales and operations planning, capacity, supply, demand, and market strategies.
• Partner with Finance, HR, IT, Sales, and Marketing to support performance and revenue growth.
• Supervise employees, including interviewing, hiring, training, work assignment, performance appraisal, rewards, discipline, complaint handling, and problem resolution.

VP, Business Unit Leader – Doors

• Fabricate, assemble, and weld thin gauge metal components to specifications using detailed drawings
• Perform MIG and TIG welding on 1.1mm to 3mm light gauge steel, including Zincaneal, Galvabond, mild steel, and stainless steel
• Grind, clean, and polish steel components
• Inspect completed welds for quality, accuracy, standards compliance, and structural integrity
• Adjust components using grinders or other cutting tools
• Fit components using jigs and perform general jobbing work fitting special hardware
• Read and understand workshop drawings
• Fabricate profile lengths using bending and cutting machinery
• Identify material types and thicknesses
• Conduct quality control checks on own work and complete required paperwork
• Report defective goods
• Perform basic equipment maintenance
• Keep the work area clean and safe

Production Team Member – Welder

Marketing

• Develop, implement, and maintain Wesko’s website and social media presence in alignment with corporate standards
• Create and maintain core marketing materials including brochures, presentations, templates, and other brand assets
• Plan, coordinate, and execute marketing campaigns across digital and traditional channels
• Support product launches and promotional activities aligned with business priorities
• Translate technical product information into clear, customer-facing messaging
• Ensure consistent branding and messaging across all materials and platforms
• Collaborate with sales, technical teams, and external vendors
• Analyze market trends and report on marketing performance
• Support trade shows, customer events, and industry activities
• Maintain knowledge of Wesko products and markets
• Perform additional duties as required
• Report to the General Manager

Marketing Specialist

Product Manager

• Gestionar y administrar la estrategia de marketing de las marcas asignadas
• Desarrollar y organizar lanzamientos de nuevos productos
• Supervisar la ejecución de iniciativas de marketing
• Dar seguimiento al impacto en ventas, rentabilidad y participación de mercado
• Administrar el portafolio de productos y las estrategias de promoción
• Gestionar el ciclo de vida del producto
• Gestionar proveedores y productos importados
• Coordinar lanzamientos de productos
• Impartir capacitaciones técnico-comerciales
• Analizar datos mediante Excel, Power BI o plataformas afines

Service Technician

Service Coordinator

HR Coordinator

Production Operator

Area Sales Manager

Service Technician

Order Processing Specialist, Curries

Sales Representative – Architectural

Senior Firmware Engineer

Data Analytics Engineer

Technical Support Specialist

VP, Business Unit Leader – Doors

Production Team Member – Welder

Marketing Specialist

Líder de producto, mercadotecnia industrial