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Order Processing Specialist, Curries
ASSA ABLOY Opening SolutionsOrder Processing Specialist entering and resolving customer orders for ASSA ABLOY’s commercial steel door and frame manufacturing business. Supporting distributors, contractors, and customers while improving order accuracy and experience.
Core Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates proficiency in processing customer orders with accuracy and efficiency, while effectively communicating with customers to resolve inquiries and discrepancies. Possesses strong analytical and problem-solving skills, with a focus on improving customer experience in the Door, Building Materials, and Hollow Metal industries.
ATS Keywords
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About the role
Key responsibilities & impact- Accurately enter and process customer orders into the system for production/manufacturing
- Interpret product specifications and research drawings
- Process customer orders, ranging from basic stock to highly configured orders, with a high degree of accuracy
- Assist customers with technical inquiries and problems while maintaining appropriate metrics and KPIs
- Communicate with customers about discrepancies, order conflicts, and shipping delays
- Follow up to ensure customer issues are resolved promptly and thoroughly
- Identify opportunities for process improvements that positively impact the customer experience
- Perform other duties as required
- Promote a safe and harmonious working environment and adhere to the ASSA ABLOY Code of Conduct and Health & Safety Policy
Requirements
What you’ll need- High School Diploma or GED
- Proficiency with Math; basic Geometry and Algebra skills would help
- Previous exposure to reading schematics, blueprints, renderings, or architectural drawings is highly desirable
- Excellent computer skills preferred, including Word, Excel, Internet, and email
- Proficient verbal and written communication skills
- Excellent analytical, problem-solving, organizational, and follow-up skills; sense of urgency required
- Ability to excel in a fast-paced environment
- Previous experience/exposure to the Door, Building Materials, and/or Hollow Metal industries is highly desirable
Benefits
Comp & perks- Competitive Salary
- Paid Vacation, Sick Time, and paid Company Holidays
- Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
- 401(k) Program with company contributions
- Tuition Reimbursement, Learning and Career Development opportunities
- Flexible Spending
- Employee Assistance Program
- Discount portal
- Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career