Technical Support Specialist

ASSA ABLOY Opening Solutions

Technical Support Specialist troubleshooting locks, access control, and door hardware for SARGENT, a commercial security solutions manufacturer. Supporting customers, diagnosing issues, and coordinating with engineering and manufacturing teams.

Posted 8/10/2026full-timeNew Haven • Connecticut • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting hardware issues and delivering exceptional customer service while maintaining confidentiality. Proficient in using trouble-ticket systems and conducting site visits to resolve technical problems effectively.

Highest-signal resume keywords

Troubleshooting Hardware IssuesCustomer Service SkillsBachelor's Degree in Mechanical EngineeringProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Trouble-Ticket SystemTechnical Issue DiagnosisCustomer Care Forms CreationBeta TestingLaboratory Equipment Usage

Soft Skills

Interpersonal SkillsInitiativeMultitaskingOrganizational SkillsEthics

Tools & Technologies

Automated Call Distribution Software

Industry Keywords

Mechanical EngineeringManufacturing EngineeringPhysical Security Products

About the role

Key responsibilities & impact

Troubleshoot hardware and identify site-specific issues
Deliver service and support to end-users using automated call distribution phone software
Interact with customers regarding product and service inquiries, concerns, and requests
Gather customer information and evaluate symptoms to determine issues
Diagnose and resolve technical hardware issues
Create Customer Care Forms to initiate product replacement
Conduct customer site visits to troubleshoot or replace hardware
Research required information using available resources
Follow standard processes and procedures
Identify and escalate priority issues per client specifications
Redirect problems to appropriate resources
Beta test and report on new products
Use a trouble-ticket system to track issues and resolutions
Liaise between customers, quality, engineering, and manufacturing personnel
Maintain prompt and effective inter- and intra-team communication
Work with laboratory equipment to determine root causes of issues

Requirements

What you’ll need

Bachelor's Degree in Mechanical Engineering, Manufacturing Engineering or related field
Must have 3-5 years of applicable work experience
Excellent customer service skills
Ability to interact in a courteous, helpful, and professional manner
Unquestionable ethics and ability to handle highly confidential information
Ability to act independently, take initiative, multitask, and drive tasks and issues to resolution
Strong verbal and written communication skills
Strong organizational and multitasking skills
Demonstrated problem-solving and analytical skills
Familiarity with mechanical or physical security products preferred

Benefits

Comp & perks

Medical, Dental, Vision along with various plan options to choose from
401K with employer match and Roth IRA contribution
Corporate Discounts
Regular feedback, training, and development opportunities
Diverse, inclusive teams
Travel required: 0%-10%