Service Coordinator

ASSA ABLOY Opening Solutions

Service Coordinator supporting ASSA ABLOY access solutions through engineer scheduling and customer service. Managing service visits, communications, records, and performance reporting.

Posted 8/21/2026full-timeNorthwich • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in service coordination and scheduling, with a strong focus on customer communication and operational support. Proficient in managing service delivery, maintaining accurate records, and utilizing ERP and CRM systems to enhance efficiency.

Highest-signal resume keywords

Service CoordinationScheduling SystemsCustomer ServiceMicrosoft Office ProficiencyField Service Operations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service ManagementPlanned MaintenanceBreakdown ManagementDocumentation ManagementQuotations SupportPreventative Maintenance ContractsEngineer SchedulingReporting on Service PerformanceTime ManagementAttention to Detail

Soft Skills

Organisational SkillsVerbal CommunicationWritten CommunicationProblem-SolvingCollaboration

Tools & Technologies

ERP SystemsCRM SystemsScheduling SystemsMicrosoft OutlookMicrosoft ExcelMicrosoft Word

Industry Keywords

EngineeringManufacturingTechnical ServiceFacilities ManagementIndustrial Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Schedule and coordinate service engineers for planned maintenance, breakdowns, installations, and project work
Manage engineer diaries to optimise utilisation and travel planning
Act as the primary customer contact for service support
Raise service jobs and maintain accurate service management system records
Coordinate customer communications regarding service visits, updates, and completion reports
Support quotations and administration for repairs, spare parts, and service work
Monitor service delivery and ensure work is completed within agreed timeframes
Collaborate with engineers, sales teams, and operational departments to resolve scheduling challenges
Track service performance and provide regular reporting on key activities
Assist with contract planning and preventative maintenance schedules
Maintain accurate and timely documentation and system records

Requirements

What you’ll need

Experience in a service coordination, scheduling, planning, customer service, administration, or operational support role
Excellent organisational and time-management skills
Strong written and verbal communication skills
Ability to prioritise workload and respond effectively to changing demands
Experience using ERP, CRM, service management, or scheduling systems
Strong attention to detail and accuracy
Proficiency in Microsoft Office, including Outlook, Excel, and Word
Collaborative and proactive approach to problem-solving
Experience working within an engineering, manufacturing, technical service, facilities management, or industrial environment
Knowledge of field service operations and engineer scheduling
Experience supporting preventative maintenance contracts or service agreements

Benefits

Comp & perks

Regular feedback, training, and development opportunities
Opportunities to grow roles locally, regionally, or internationally
Diverse and inclusive teams
No travel required