ASPEN DENTAL GROUP, PC

Administrative Assistant

• As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients.
• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
• Hire, develop, manage and retain the office staff
• Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
• Review monthly business results, manage profit and loss, align sales plan to support business goals and create strategies to increase profitability
• Prepare and lead daily huddles with team to level set expectations to optimize patient experience and business performance
• Additional tasks as required

Dental Office Manager

• Report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients
• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
• Work collaboratively with other members of the dental team to provide exceptional patient care
• Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
• Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team
• Review data day to day to evaluate the impact on the practice
• Oversee scheduling and confirming patient appointments
• Verify insurance payment, collection, balance nightly deposits and credit card processing
• Additional tasks assigned by the Manager

Assistant Dental Office Manager

Graphics Designer

• Responsible for the design, development and production of marketing & campaign materials including web, email/CRM, social, display, national and regional advertising, and other collateral elements
• Understanding of digital tools and expertise in Figma essential
• Work closely with internal departments and key vendors in developing design standards for the company
• Take corporate identity elements and incorporate them across all materials for a consistent brand experience
• Collaborate with internal creative team to concept and develop marketing campaigns and style guides/design systems and socialize the strategic direction with other internal and agency partners
• Bring an appreciation for intuitive and usable interfaces and have a “mobile-first” mentality
• Solid skills in digital art direction, an excellent eye for typography, clean layout, purposeful color, UI and attention to detail are a must
• Must be proficient in digital production techniques
• Must be able to prioritize and handle work in a fast-paced environment

Senior Graphic and Digital Designer

Manager

• Lead R&D initiatives centered on material performance, process development, and manufacturing innovation.
• Evaluate new materials, equipment, and manufacturing technologies with an eye toward scalability, reliability, and real-world performance.
• Work closely with Manufacturing, Design, Procurement, and Clinical partners to move concepts from early evaluation into implementation.
• Design and execute material testing, validation activities, and process trials using sound scientific and engineering methods.
• Collaborate directly with external vendors, suppliers, and technology partners to assess materials, hardware, and platforms.
• Provide technical insight into material behavior, failure modes, and process limitations to support informed design and manufacturing decisions.
• Develop clear technical documentation, test protocols, and reports, including summaries tailored for leadership and business stakeholders.
• Support continuous improvement efforts related to material utilization, manufacturability, and cost optimization.
• Manage multiple R&D projects at once, balancing priorities based on business impact and readiness.
• Stay current on advances in materials science, additive manufacturing, and regulated manufacturing technologies.

Manager, Research, Development, and Innovation

• Oversee practice operations for a group of 6-10 Aspen Dental branded practices
• Spearhead growth and process improvement initiatives
• Own full profit and loss responsibility
• Develop close working partnerships with the entire practice staff
• Travel to nearby offices to support practice operations
• Provide training and development support to ensure all practice staff demonstrate knowledge of the business model, operating procedures, and protocols
• Evaluate and communicate staffing needs to enable effective hiring and onboarding experiences for new team members
• Support daily office operations within the region as necessary

Regional Manager

• Oversee practice operations for a group of 6-10 Aspen Dental branded practices
• Spearhead growth and process improvement initiatives
• Own full profit and loss responsibility
• Develop close working partnerships with the entire practice staff
• Travel to nearby offices to support practice operations
• Provide training and development support to ensure all practice staff demonstrate knowledge of the business model, operating procedures, and protocols
• In partnership with the talent acquisition team and the office manager, evaluate and communicate staffing needs to enable effective hiring and onboarding experiences for new team members
• Support daily office operations within the region as necessary

• Oversee practice operations for a group of 6-10 Aspen Dental branded practices
• Play a critical role spearheading growth and process improvement initiatives
• Own full profit and loss responsibility
• Develop close working partnerships with the entire practice staff
• Travel to nearby offices to support practice operations
• Provide training and development support

Director

• Define and execute a strategic roadmap for continuous improvement across training, design excellence, design operations, and quality assurance, aligned with business objectives
• Work closely with leadership and cross-functional partners to standardize processes, eliminate inefficiencies, and drive measurable improvements
• Oversee quality assurance processes to ensure compliance with design and production standards
• Conduct rigorous root cause analysis and implement corrective/preventative actions to address quality issues
• Drive organization-wide Lean and Six Sigma initiatives to reduce waste, improve cycle times, and enhance overall efficiency

Director, Quality and Continuous Improvement

• Shape and deliver a best-in-class experience across Aspen Dental’s digital ecosystem
• Own the end-to-end customer experience for digital workflows supporting dentures, implant planning, and surgical guide design
• Oversee multiple practice-facing service teams and establish a real-time clinical record acquisition review function
• Identify friction, drive simplification, and improve the experience for doctors, offices, and patients
• Lead customer service teams handling both transactional and skilled support
• Build and scale a clinical record acquisition review function
• Optimize the digital operations to simplify workflows and improve customer experience
• Build, lead, and develop high-performing teams using data to inform priorities and measure impact.

Director, Digital Practice Experience

• Oversee practice operations for a group of 6-10 Aspen Dental branded practices
• Play a critical role spearheading growth and process improvement initiatives
• Own full profit and loss responsibility
• Develop close working partnerships with the entire practice staff
• Travel to nearby offices to support practice operations
• Provide training and development support to ensure all practice staff demonstrate knowledge of the business model, operating procedures, and protocols
• Evaluate and communicate staffing needs to enable effective hiring and onboarding experiences for new team members
• Support daily office operations within the region as necessary

• Prepare teams prior to Specialist start date.
• Coordinate Specialty Onboarding with key departments and team members: Specialist, PSC & Field. Deliver and receipt of equipment, instruments, meds, and supplies in Workday.
• Acclimate Specialist to offices and our business. Travel with them their first week.
• Transitioning them to their designated Specialist Field Manager.
• Work with Specialist’s Dental Assistants on ordering in Workday, moving equipment and acclimate them to their traveling role.
• While in the markets train Directors, RM and OM on scheduling and support of their Specialist.
• Work with the Doctors on Specialty utilization and value Specialty brings.
• Coach Directors, Regional Managers, OM, and Doctors: Commit and build Specialty schedules. Review and maintaining schedules. Overall provider efficiency.

Speciality Support Manager

Account Manager

• Delivering regional training designed to promote quality care, patient satisfaction and increase revenue.
• Assists with recruitment, hiring and onboarding of new hygienists at Aspen Dental practices.
• Works with vendor partners to arrange field meetings and increase product utilization.
• Assists with training initiatives on new patient care products and processes.
• Functions as a liaison to ADMI’s territory hygiene team, responding to daily phone and email inquiries regarding policies, reports, product features, incentives, ordering, support materials, etc.
• Partners with practice owners and ADMI field management teams to assist in the preparation of hygiene budgets and determine hygiene needs for the territory, floats, additional hygiene days.
• Coach under-performing offices.
• Additional developmental duties as directed or requested by practice owners of supported offices.

Territory Manager – Hygiene Support

IT Support

• Lead a team focused on managing escalations, resolving questions, and delivering solutions to customer issues with urgency and precision
• Provide support to Digital Dentistry processes and workflows
• Coordinate Team availability to ensure agents are available to provide Digital Dentistry Support at any given time
• Ensure support processes are completed in a timely manner
• Partner with associated Digital Dentistry support teams to escalate and resolve issues, and collaborate with Field Teams & Leadership to resolve and provide feedback on support-related issues
• Analyze trends in customer feedback and operational performance and provide learnings to Support Leadership Team
• Provide direct support and guidance to a high-performing team that is equipped to handle complex issues and provide world-class customer service
• Manage Team dashboards and escalate unresolved inquiries to Leadership
• Track and report on customer service KPIs, using data to inform decisions and drive accountability

Supervisor, Digital Helpdesk

• Oversee a team focused on managing escalations, resolving questions, and delivering solutions to customer issues with urgency and precision.
• Plan and execute workforce management functions, including demand forecasting, capacity analysis, workload distribution, and scheduling for digital helpdesk teams.
• Establish and drive processes to identify the root causes of recurring issues and partner with training to establish and adjust existing training plans to mitigate future issues.
• Work closely with field leaders, practice owners, and other stakeholders to ensure their needs are met and exceeded expectations.
• Analyze trends in customer feedback and operational performance to develop and execute strategies that enhance service levels and efficiency.
• Implement real-time workload monitoring processes to identify and resolve bottlenecks in the workflow.
• Serve as the primary liaison between the training and IT teams and the field, providing clear updates and ensuring alignment on priorities needs.
• Build and mentor a high-performing team that is equipped to handle complex issues and provide world-class customer service.
• Track and report on customer service KPIs, using data to inform decisions and drive accountability.

Dental Office Manager

Assistant Dental Office Manager

Senior Graphic and Digital Designer

Manager, Research, Development, and Innovation

Regional Manager

Regional Manager

Regional Manager

Regional Manager

Director, Quality and Continuous Improvement

Director, Digital Practice Experience

Regional Manager

Speciality Support Manager

Territory Manager – Hygiene Support

Supervisor, Digital Helpdesk

Manager, Digital Help Desk