Arrow Components

Account Executive

• Define critical markets and new customers in the assigned sales territory (Phoenix, Tucson, and Albuquerque area).
• Plan sales strategies and develop key relationships with customers, peers and suppliers.
• Ensure customer satisfaction.
• Prepare comprehensive reports per quarter with implementations on sales growth.
• Work alongside engineers and designers to provide tailored solutions to customers.

Field Sales Representative

Sales Engineer

• Maintain current, detailed account profiles for all assigned accounts
• Use fact-based analysis and in-depth customer knowledge to develop clear account strategies focused on the highest-growth opportunities
• Proactively promote Arrow's top suppliers across the account base
• Monitor and maintain a clear understanding of competitor activity within your accounts
• Communicate effectively across all available internal resources to ensure speed, accuracy, and cost efficiency in day-to-day operations
• Drive agreed supplier initiatives and maximize Arrow's design-in content and technical services footprint
• Maintain accurate records of each customer's active development projects and their current stage
• Coordinate manufacturer and FAE support strategically to win new design opportunities for Arrow
• Deepen customer engagement through Arrow's full range of technical services
• Develop a thorough understanding of Arrow's supply chain solutions and apply them strategically across your accounts
• Manage appropriate stock levels — through buffer stock, forecasting, and backlog management — in line with customer turnover and Arrow's stock turn expectations
• Ensure continuity of supply while balancing Arrow's inventory objectives
• Understand each customer's priorities around stock availability and inventory turns, and proactively recommend supply chain solutions that align with their goals

Technical Sales Engineer

Outside Sales

• Responsible for leading the delivery of sales results from direct reports.
• Manage Team: Recruit, hire and train sales staff.
• Develop customer, supplier and vendor relationships.
• Lead the execution of sales plans for team members and own account plan.
• Coordinates and supervises the daily activities of business or technical support or production team.
• Sets priorities for the team to ensure task completion.

Assistant Manager, Field Sales – Accounts

Business Development Rep

• Identify new business opportunities - including new markets, growth areas, trends, customers, products, and services
• Ensure the execution of sales growth plans.
• Drives results through demand identification and demand creation opportunities
• Plan and oversee new business initiatives
• Research organizations and key stakeholders to find new opportunities
• Find and develop new markets and improve sales by leveraging Arrow’s Portfolio of services
• Attend conferences, meetings, and industry events
• Develop quotes and proposals for clients
• Develop goals for the development team and business growth and ensure they are met
• Analysis and report of performance data.
• Monitor pipeline performance.

Business Development Manager

• Define critical markets in the Grand Rapids area and new customers in the assigned sales territory
• Maintain and promote relationships with customer contacts
• Ensure customer satisfaction as it pertains to supply chain management and other value-added services
• Must be able to promote and sell the value add, supply chain, and full life cycle programs offered by Arrow

Application Engineer

• Responsible for utilizing an advanced understanding of the customer needs and technical leadership expertise to champion return on engineering investment.
• Participate as technical lead on large, complex customer engagements involving broad, system solutions and identify and drive demand creation by maximizing Arrow content on designs.
• Partner with the sales team across pre-and post-sales activities, providing advanced technical support and consulting to promote demand creation.
• Champion return on engineering investment, design win priorities, initiatives, and promotions by obtaining buy-in and support from sales.
• Provide technical leadership to the branch, customers, and suppliers shaping strategy and guiding technical direction/priorities.
• Demonstrate an advanced understanding of the strengths and weaknesses of supplier technologies and how those technologies relate to market needs, including vertical segmentation.
• Position Arrow’s differential value proposition, supplier technologies, as well as, competitor technologies.
• Possess a complete knowledge of products and full knowledge of entire scope of assigned lines.
• Has sound product knowledge of Arrow's line card.
• Attend supplier trainings.
• Manage supplier and customer expectations by building and developing relationships with senior level decision makers, keeping stakeholders up-to-date on activities, plans, and progressing towards initiatives.
• Deepen and broaden connections with key decision makers within suppliers and customers.
• Attend and actively participate in strategic branch meetings and QBR.
• Use ROI concepts for making strategic business plans and decisions.
• Develop and drive strategic technical plans by supplier line or customer solutions.
• Successfully create, organize and conduct engineering customer events or conference or engineering training.
• Support design services initiatives.

Field Application Engineer

Manager

• Responsible for the day-to-day sales support and customer service activities for assigned accounts, territory, or product(s).
• Focuses on growing and developing new business; proactively calls and engages partners to grow sales for assigned accounts and rebuilding of underpenetrated and neglected relationships with Arrow customers.
• This position will call on customers; provide product information, and follow-up on quotes to close business for Arrow.
• Identifies, enables and develops high-potential and non-repeat partners.
• Determines and understands customers’ requirements for Arrow product offerings and services.
• Translates products and promotions into benefits for a customer.
• Provides alternative products and solutions.
• Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers.
• Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective manner.
• Drives sales growth through new customer rebuilding of underpenetrated and neglected relationships.
• Generates leads and follows-up on leads obtained through suppliers and Arrow internal sources.
• Qualifies prospects, analyzes sales potential, and then prioritizes high-return opportunities for further attention/investment.
• Leverages Arrow and vendor programs and promotions to progress a transaction through the sales cycle.
• Manages vendor special pricing programs including; submissions for pricing request and any data or program dependencies, tracking requests for approval, logging of all submissions and results, and notification to the customers of any outstanding or expiring requests.

Activation Channel Manager

• Defining critical markets and new customers in the assigned sales territory, planning strategy, and developing all key relationships to ensure strong foundation for solution selling.
• Maintaining and promoting relationships with customer contacts who may be determining design opportunities and deal with existing business challenges.
• Ensuring customer satisfaction as it pertains to supply chain management and other value-added services.

• Managing the overall account relationship by providing strategic service and support to assigned customer base.
• Maximize margins, gain market share, and drive value added solution selling.
• Working with internal and external resources, provide customer service, often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.
• Functioning as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.
• Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory.
• Sell and drive Solutions Selling within the approved account level strategy.
• Requires knowledge of competitive landscape in the market and the ability to make sales decisions based on that information.
• Responsible for on-going Sales Support activities for the Order to Invoice process.
• Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports.
• Owns and Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs.
• Owns the customer interface for important Credit and Financial Information as well as coordination of all available resources and support functions.
• As owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify customer of all/any price increases.

Inside Sales Representative

Artificial Intelligence

• Build influential relationships with key decision makers at assigned suppliers
• Grow sales and market share in respective technologies through various programs and marketing communications activities
• Act as liaison between field selling groups and Corporate to resolve questions/issues regarding products and/or suppliers
• Provide guidance to the field on large opportunities
• Develop and execute strategies to grow sales/market share with suppliers and/or technologies
• Implement ease of doing business initiatives with suppliers
• Negotiate and drive bonus agreements, demand creation programs, new product introductions, and network reduction
• Responsible for developing, managing, and creating the relationship between the organization and suppliers, customers and/or vendors

Data/AI Practice Leader

Sales

• Processes quotes and order preparation for specified customers and works with centralized PM’s for Quote and Debit information.
• Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done.
• Thorough knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required.
• Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG).
• Negotiate pricing (non-contract only), provide quote markup (owns strategy and application of cost-plus markup) and notify customer of related price increases.
• Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.
• Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
• Handles local expediting and assists global opportunities through local escalation.
• Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations.
• Own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
• Support sales team with direct customer contact for Order to Invoice process within Planned Demand.
• Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving.
• Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions.
• Support e-Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met.
• Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center).
• Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members.

Customer Sales Specialist

• Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling
• Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges
• Ensure customer satisfaction as it pertains to supply chain management and other value-added services
• Requires experience interacting with vendors and customers in a technical and engineering environment
• Extensive understanding of pricing programs and models within the electronics industry
• Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines
• Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting strategic plans and implementation steps to grow sales, demand creation and improve customer service
• Ability to lead regular QBRs with major customers that unlock additional sales opportunities
• Must be able to promote and sell the value add, supply chain, and full life cycle programs offered by Arrow
• Requires proficiency in sales tracking systems, SalesForce.com, Oracle

Field Sales Representative – II

• Responsible for the day-to-day sales activities, quoting, order entry, sales support and customer service tasks for large Aerospace and Defense customer.
• Maintains efficiencies in corporate operational processes and procedures.
• Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
• Processes quotes and order preparation for specified customers and works with centralized PM’s for Quote and Debit information.
• Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done.
• Thorough knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required.
• Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG).
• Negotiate pricing (non-contract only), provide quote markup (owns strategy and application of cost-plus markup) and notify customer of related price increases.
• Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.
• Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
• Handles local expediting and assists global opportunities through local escalation.
• Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
• Support sales team with direct customer contact for Order to Invoice process within Planned Demand.
• Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving.
• Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions.
• Support e-Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met.
• Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center).
• Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members.

Customer Sales Specialist II

• Managing the overall account relationship by providing strategic service and support to the assigned customer base
• Maximize margins, gain market share, and drive value-added solution selling
• Working with internal and external resources, providing customer service, often facilitating the work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems
• Functioning as a key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow
• Responsible for Sales Excellence through developing and managing customer strategy in assigned account territory
• Sell and drive Solutions Selling within the approved account level strategy
• Requires knowledge of the competitive landscape in the market and the ability to make sales decisions based on that information
• Responsible for ongoing Sales Support activities for the order-to-invoice process
• Owns the customer interface for backend Quality processes: corrective actions and field Quality Reports
• Owns and Maintains Perfect Order Index (POI) and Inventory integrity to minimize write-offs/billbacks
• Owns the customer interface for important Credit and Financial Information and coordinates all available resources and support functions
• As the owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify the customer of all/any price increases

• Responsible for the day-to-day sales support and customer service activities for assigned accounts, territory, or product(s).
• Focuses on growing and developing new business; proactively calls and engages partners to grow sales for assigned accounts and rebuilding of underpenetrated and neglected relationships with Arrow customers.
• Identifies, enables and develops high-potential and non-repeat partners.
• Determines and understands customers’ requirements for Arrow product offerings and services.
• Provides product information, and follow-up on quotes to close business for Arrow.
• Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers.
• Drives sales growth through new customer rebuilding of underpenetrated and neglected relationships.
• Generates leads and follows-up on leads obtained through suppliers and Arrow internal sources.
• Qualifies prospects, analyzes sales potential, and then prioritizes high-return opportunities for further attention/investment.
• Leverages Arrow and vendor programs and promotions to progress a transaction through the sales cycle.
• Processes quotes for specified customers and/or quote revisions for mass price changes, program changes or part changes.

Field Sales Representative

Technical Sales Engineer

Assistant Manager, Field Sales – Accounts

Business Development Manager

Field Sales Representative

Field Application Engineer

Activation Channel Manager

Field Sales Representative

Inside Sales Representative

Data/AI Practice Leader

Customer Sales Specialist

Field Sales Representative – II

Customer Sales Specialist II

Inside Sales Representative

Acquisition Channel Manager