Aramark

Manager

• Oversee operations of Gotham Club, 58 Social, Cloud Club, Audi Club, Suites, and Catering.
• Plan, manage, and guide contracted services for a client normally generating $10-15M+ in revenue.
• Lead a team to provide excellent service to clients.
• Assess operations and develop plans to provide optimal service and drive employee and customer satisfaction.
• Manage compliance with all local, state, and federal regulations and codes, maintaining all associated records and reports.

Division Manager – Premium

Marketing

• Conducts Marketing Research and Data collection: Focus groups, surveying, campus mapping, trend development/research, competitive pricing analysis
• Strategic Planning, Innovation and Creativity: Develop Marketing Plans; new strategies and tactics for promoting existing or new locations to enhance sales and customer satisfaction
• Sales Support: Develop and execute annual campaigns, including oral and written presentations, to various target groups. Support Business Development with Request For Proposal (RFP) responses, sales presentations and Client Business Reviews (CBRs)
• Marketing: Coordinate special events, promotions, marketing collateral, media interaction, public relations, website updates, social media marketing
• Build Relationships with clients, organization department heads and subgroups/ community groups

Marketing Manager

Sales

• Meet sales expectations and promote overall route growth, service agreement renewal, and customer retention to enhance the profitability of the market center.
• Identify opportunities to solicit new business and increase business revenue through selling new items to current customers and obtaining new accounts.
• Establish and maintain effective and respectful relationships with customers and provide outstanding customer service by having an account ownership mentality.
• Focus on account retention and seek opportunities to improve the account by being the primary responder to all customer issues and opportunities.
• Ensure products are loaded and unloaded in a safe manner, proper items and quantities of merchandise are delivered on their regularly scheduled day, merchandise is stocked, products are rotated, and all equipment is maintained and cleaned.
• Operate Company vehicle safely and courteously while following the rules of the road.
• Verify the daily preventative maintenance of the vehicle and keep the interior of the truck clean, organized, and safely maintained. Comply with all DOT requirements.
• Install and maintain appropriate inventory levels at customer locations and ensure proper quality and working condition.
• RSR is responsible for a complete and accurate accounting of all monies and product daily in accordance with established guidelines.
• Practice attentive and active listening and communicate effectively under adverse conditions through the internal/external communication process.
• Communicate with the GM, RSM, CSM, and CSA’s regarding customers and reports on pending problems, or on evidence of competitors in customer locations.

Route Sales Associate

• Develop and implement dining solutions to meet customer needs
• Manage dining operations where customers order prepared foods
• Ensure safety and sanitation standards in all operations
• Identify client needs and communicate operational progress

Food Service Manager

• The Retail Sales Lead Worker coordinates store operations, supporting and training the utility workers and cashiers.
• Assign the day’s work tasks to the Sales Associates and General Utility Workers; ensuring all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service.
• Serve as an example for the Retail Workers and General Utility Workers to aspire to; continually going above and beyond, delivering outstanding customer service, and successfully resolving any guest situations that may arise.
• Maintain a professional and enthusiastic atmosphere even in the absence of management.
• Perform all Sales Associate and General Utility Worker duties.
• Hold pre-shift meetings to ensure that the team is aware of the day’s tasks, visiting VIPs, Be the Difference & Safety of the day and any other miscellaneous information to ensure successful operations.
• Retail Leads should be highly knowledgeable about the surrounding areas, acting as a concierge resource for all guests.
• Ensure all guests are greeted when they walk into the store.
• Train Sales Associates and General Utility Workers in their role helping to develop a team of customer service focused professionals.
• Ensure everything operates smoothly in the manager’s absence and that all customer relations issues are handled effectively.
• Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner.
• Keep an inventory of stock, noting any out-of-stock items or possible shortages.
• Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand.
• May be required to complete monthly safety inspections and file incident and injury reports on an ongoing basis.
• Must always ensure cleanliness and a pleasant atmosphere store.
• Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programs.
• Lead all aspects of nightly close out and balance cash with daily sales at the end of the shift.
• May perform nightly audit of cashier documentation.
• Assist management in scheduling all employees in accordance with labor budgets and assigning work tasks to the Sales Associates and General Utility Workers.
• May assist with hiring General Utility Workers and Sales Associates.
• May be required to coordinate, correct, supervise and submit payroll for the department, ensuring accuracy, proper transfer of labor and timely weekly reporting.

Retail Sales Worker Lead

Director

• Lead, mentor, engage and develop teams to maximize their contributions
• Ensure food services appropriately connects to the Executional Framework
• Coach employees by creating a shared understanding about what needs to be achieved and how to execute
• Reward and recognize employees
• Ensure safety and sanitation standards in all operations
• Identify client needs and effectively communicate operational progress
• Adopt Aramark process and systems
• Build revenue and manage budget, including cost controls regarding food, beverage and labor
• Ensure the completion and maintenance of P&L statements
• Achieve food and labor targets
• Manage resources to ensure quality and cost control within budgetary guidelines
• Implement and maintain Aramark agenda for both labor and food initiatives
• Create value through efficient operations, appropriate cost controls and profit management
• Full compliance with Operational Excellence fundamentals, including food and labor
• Direct and oversee operations related to production, distribution and food service
• Maintain a safe and healthy environment for clients, customers and employees
• Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
• Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
• Develops operational component forecasts and can explain variances. Responsible for components accounting functions.
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
• Recruits, hires, develops and retains front line team.
• Conducts period inventory
• Maintains records to comply with ARAMARK, government and accrediting agency standards
• Interacts with Client Management and maintains effective client and customer relations at all levels with client organization
• May participate in sales process and negotiation of contracts
• Looks for opportunities to implement new products and services which support sales growth and client retention
• Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility)
• Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices

Food Service Director

Customer Support

• Providing exceptional service to customers in a professional manner.
• Handle incoming calls with the objective of one-call resolution.
• Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction.
• Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks.
• Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers.
• Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner.
• Call and process electronic or telephone orders/requests.
• Phones/Customer Service
• Check Market Center general email box
• Prepare ship route for processing (printing, posting)
• Service call back
• Service Dispatch
• Place work order for service calls
• Process refunds.

Customer Service Coordinator

Account Executive

• Meet sales expectations and promote overall route growth, service agreement renewal, and customer retention to enhance the profitability of the market center.
• Identify opportunities to solicit new business and increase business revenue through selling new items to current customers and obtaining new accounts.
• Establish and maintain effective and respectful relationships with customers and provide outstanding customer service by having an account ownership mentality.
• Focus on account retention and seek opportunities to improve the account by being the primary responder to all customer issues and opportunities.
• Ensure products are loaded and unloaded in a safe manner, proper items and quantities of merchandise are delivered on their regularly scheduled day, merchandise is stocked, products are rotated, and all equipment is maintained and cleaned.
• Operate Company vehicle safely and courteously while following the rules of the road.
• Verify the daily preventative maintenance of the vehicle and keep the interior of the truck clean, organized, and safely maintained.
• Comply with all DOT requirements.
• Install and maintain appropriate inventory levels at customer locations and ensure proper quality and working condition.
• RSR is responsible for a complete and accurate accounting of all monies and product daily in accordance with established guidelines.
• Practice attentive and active listening and communicate effectively under adverse conditions through the internal/external communication process.
• Communicate with the GM, RSM, CSM, and CSA’s regarding customers and reports on pending problems, or on evidence of competitors in customer locations.

Route Sales Representative

• Develop and complete catering solutions to meet customers’ needs
• Develop and maintain effective client and customer rapport
• Deliver consistent quality in planning and carrying out events
• Facilitate the delivery of prepared food and set up of events crafted from banquet event orders
• Assist clients in planning special events and providing creative solutions to clients’ needs
• Train and lead catering employees to ensure catering and event standards are followed ensuring quality in final presentation
• Provide completed Banquet Event Orders to team and provide quality assurance all requests are met prior to event
• Responsible for delivering food and labor targets
• Responsible for execution of catering events of varied size and scope including staffing and management
• Ensure accurate reporting of all catering related revenue, expenses, and receivables
• Recruit, train, schedule and develop team members
• Ensure compliance with all food, occupational, and environmental safety policies

Catering Sales Manager

Accounts Receivable

• Assist in month end close activities
• Understand AP/AR processes
• Be able to troubleshoot and solve process issues
• Provide backup for month end close process
• Maintain service level agreements and key performance indicators
• Respond timely to inquiries, researches, and resolves discrepancies
• Compiling and reviewing financial information
• Must have previous experience acting as liaison within internal departments, as well as external clients
• Outstanding ability to execute multiple projects and assignments without error, but with high attention to detail
• Help cultivate an environment of continuous improvement
• Strong verbal and written skills with the ability to communicate effectively with colleagues as well as various levels of leadership
• Participate in planning sessions to answer questions and offer suggestions

AR Coordinator

• The Food Service Manager is responsible for developing and implementing dining solutions to meet customer needs and tastes.
• Oversees and manages dining operations where customers order prepared foods from a menu.
• Use Aramark's coaching model to engage and develop team members to their fullest potential.
• Reward and recognize employees.
• Ensure individual and team performance meets objectives and client expectations.
• Plan and lead daily team briefings.
• Ensure safety and sanitation standards in all operations.
• Identify client needs and communicate operational progress.
• Ensure the completion and maintenance of P&L statements.
• Deliver client and company financial targets.
• Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.
• Supervise team regarding production, quality and control.
• Maintain a safe and healthy environment for clients, customers and employees.

• Provide exceptional service to customers in a professional manner.
• Handle incoming calls with the objective of one-call resolution.
• Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction.
• Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks.

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.
• In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

General Manager – Facilities, Higher Education

• Serve food and beverages to customers
• Operate tills and process payments accurately
• Maintain cleanliness in dining and service areas
• Support stock rotation and replenishment
• Always uphold health and safety standards

Customer Service Assistant

• Train and manage kitchen personnel and supervise/coordinate all related culinary activities
• Estimate food consumption and requisition or purchase food
• Select and develop recipes as well as standardize production recipes to ensure consistent quality
• Establish presentation technique and quality standards, and plan and price menus
• Ensure proper equipment operation/maintenance and ensure proper safety and sanitation in kitchen
• Oversee special catering events and may also offer culinary instruction and/or demonstrates culinary techniques

Division Manager – Premium

Marketing Manager

Route Sales Associate

Food Service Manager

Retail Sales Worker Lead

Food Service Director

Customer Service Coordinator

Route Sales Representative

Catering Sales Manager

AR Coordinator

Food Service Manager

Customer Service Coordinator

General Manager – Facilities, Higher Education

Customer Service Assistant

Chef Manager