Aramark

Retail Sales Worker Lead

Aramark

full-time

Posted on:

Location Type: Office

Location: Lancaster • Ohio • United States

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Salary

💰 $21 per hour

Job Level

Senior

About the role

  • The Retail Sales Lead Worker coordinates store operations, supporting and training the utility workers and cashiers.
  • Assign the day’s work tasks to the Sales Associates and General Utility Workers; ensuring all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service.
  • Serve as an example for the Retail Workers and General Utility Workers to aspire to; continually going above and beyond, delivering outstanding customer service, and successfully resolving any guest situations that may arise.
  • Maintain a professional and enthusiastic atmosphere even in the absence of management.
  • Perform all Sales Associate and General Utility Worker duties.
  • Hold pre-shift meetings to ensure that the team is aware of the day’s tasks, visiting VIPs, Be the Difference & Safety of the day and any other miscellaneous information to ensure successful operations.
  • Retail Leads should be highly knowledgeable about the surrounding areas, acting as a concierge resource for all guests.
  • Ensure all guests are greeted when they walk into the store.
  • Train Sales Associates and General Utility Workers in their role helping to develop a team of customer service focused professionals.
  • Ensure everything operates smoothly in the manager’s absence and that all customer relations issues are handled effectively.
  • Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner.
  • Keep an inventory of stock, noting any out-of-stock items or possible shortages.
  • Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand.
  • May be required to complete monthly safety inspections and file incident and injury reports on an ongoing basis.
  • Must always ensure cleanliness and a pleasant atmosphere store.
  • Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programs.
  • Lead all aspects of nightly close out and balance cash with daily sales at the end of the shift.
  • May perform nightly audit of cashier documentation.
  • Assist management in scheduling all employees in accordance with labor budgets and assigning work tasks to the Sales Associates and General Utility Workers.
  • May assist with hiring General Utility Workers and Sales Associates.
  • May be required to coordinate, correct, supervise and submit payroll for the department, ensuring accuracy, proper transfer of labor and timely weekly reporting.

Requirements

  • Previous retail experience preferred
  • Mathematical skills are required to facilitate sales reports and audits
  • Must be of legal age to work with alcohol
  • Must provide proof of having earned a responsible alcohol training and certification program where applicable
  • Must be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidays
  • Must be fluent in the native language, both spoken and written
  • Must be computer literate in MS Office programs
  • Ability to operate equipment such as Photocopier, Vacuum Cleaner, Calculator, Printer, Telephone, Computer, Point of Sale (POS) System
  • Must be well groomed and always maintain a high level of professionalism
Benefits
  • medical
  • dental
  • vision
  • work/life resources
  • retirement savings plans like 401(k)
  • paid days off such as parental leave and disability coverage

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
mathematical skillssales reportingauditinginventory managementcustomer servicecash handlingschedulingpayroll processingsafety inspectionsmerchandise ordering
Soft skills
leadershipteam coordinationcommunicationproblem-solvingflexibilityprofessionalismguest servicetrainingorganizationenthusiasm
Certifications
responsible alcohol training certification