Aramark

Customer Service Coordinator

Aramark

full-time

Posted on:

Location Type: Office

Location: Earth City • Montana • United States

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About the role

  • Providing exceptional service to customers in a professional manner.
  • Handle incoming calls with the objective of one-call resolution.
  • Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction.
  • Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks.
  • Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers.
  • Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner.
  • Call and process electronic or telephone orders/requests.
  • Phones/Customer Service
  • Check Market Center general email box
  • Prepare ship route for processing (printing, posting)
  • Service call back
  • Service Dispatch
  • Place work order for service calls
  • Process refunds.

Requirements

  • 3-5 years of work experience preferred.
  • High School Diploma required.
  • Associates Degree preferred.
  • MS Office Experience with proficiency in Excel required.
  • Strong communication skills.
  • Excellent customer service and administrative skills required.
  • Ability to develop and maintain a positive working relationship with others.
  • Detail oriented, ability to multi-task, with strong organizational skills are required.
Benefits
  • Health insurance
  • Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
MS OfficeExcelauditingorder processingrefund processing
Soft skills
communicationcustomer serviceadministrative skillsorganizational skillsdetail orientedmulti-taskingrelationship building
Certifications
High School DiplomaAssociates Degree